The service is excellent there. The ladies are really lovely and respectful. They make some mean drinks. I like their pumpkin one and a few other refreshers they have. I go a lot. I would recommend anybody to this place. And they have excellent reward program on their app as well read more

please please please get the green tea back. I absolutely love it, but it's been gone for about a month. Walked in one night in September to someone getting like 10 drinks, I saw a few teas in there and thought nothing of it. Until the worker came up to me and told me that they were out of green tea, she comped my order, and it was good. Just not my green tea good. they've even closed the shop and re-opened for vendor issues. As a food service worker myself I understand, but it's just been so incredibly long and inconvenient. Please fix it. I'm genuinely hurt about this. read more

Yummy and the wait was not bad at all. The inside is dark but tasteful. There were about 4 people and I would say approximately 2 minutes per customer. Wanted to note that was on 5th of July. read more

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Was excited to try this place but there was only one employee working. We waited a few minutes, then noticed over 10 people were waiting on their order and he was only working on making one. The drinks looked great but not half hour to an hour wait time. Also it's very dark and sad in there, you figured the decor would be livelier. Nope. Maybe the name should be Dark Cloud instead of Candy Cloud. :) read more

Candy Cloud - Bubble Tea Near Me - South Elgin, Illinois

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Hours say open 10-9. Arrived at 12:55 and noticed this sign on the door and the door locked even though the open sign is on. Waited 10 minutes and nobody ever showed up. I was really excited to try this place. Lost several customers as there were other cars who came and left after seeing the sign as well. Really unfortunate. read more

Candy Cloud - Bubble Tea Near Me - South Elgin, Illinois

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Barely any drink you basically pay for ice they fill the whole cup with ice I walked in and one of the staff saw me coming and proceeded to walk to the back customer service is terrible do better read more

Had a few dollars left on the gift card, so I gave it one last shot--but this was definitely the final time. The past three visits, I've asked for less ice (and paid for it), requested no lid, and still ended up with a cup full of ice and a lid on top. On top of that, the boba pearls are consistently off--either undercooked and hard or completely overdone. I'm officially switching to SHARETEA in St. Charles. They actually get it right. read more

Candy Cloud - Bubble Tea Near Me - South Elgin, Illinois

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The presentation of the drinks here is absolutely adorable--super cute and clearly a lot of thought went into the aesthetics. My drink was honestly gorgeous, total 10/10 for looks. Taste-wise though, it was overwhelmingly sweet. It tasted more like candy than anything resembling coffee. I couldn't pick up any coffee flavor at all, which made me wonder if that was even the point. The amount of sugar was honestly kind of absurd--I didn't enjoy it. It felt more like a dessert than a drink, and not in a good way. If you're into super sweet drinks and don't care much for coffee flavor, this might be your thing. But for me, it was just way too much. read more

We decided to try this place last minute and I didn't have time to check the menu prior. The decor was simple and modern. The ordering was easy and done on a kiosk. We ordered a Create your own shake (Oat ice cream, chocolate drizzle and oreo) and the Cloud Coffee (Oat milk and half sugar). When we grabbed our drinks, I noticed that the Cloud Coffee was pretty light and didn't appear to have coffee but since there were no pictures, I didn't know what to expect. When I drank it, it tasted like milk and sugar. No coffee. It was very sweet for being half sugar. I personally did not enjoy this experience. Maybe, I will give them another chance. read more

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It's a shame their drinks are really good, except they pack them with an absurd amount of ice that you're pretty much done within 3 to 4 sips! There is so much ice actually, that you'll find yourself desperately pecking with your straw for the remaining liquids/toppings on the bottom!! Considering they only take electronic orders (even in-person) there didn't appear to be any option to change the ice level on the register. If they were to add this feature to their ordering system, I would most certainly be back. Be aware it gets especially backed up on weekend nights, so plan on waiting up to 20 minutes to receive your drinks (unless you opt to order online). There isn't a whole lot of room to sit either. I do appreciate their drinks have that visually aesthetic appeal though. But if only there was a way they could cut back on their ice levels. The only other thing was that the boba pearls were a bit smaller than I prefer. If they were to work out these two kinks, this would easily be a 5-starrer. read more

Candy Cloud - Brown butter cookie latte w/ regular tapioca - Bubble Tea Near Me - South Elgin, Illinois

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Very cute place! Love how they seal the coffee to open at your convenience! The checkout girl was polite and they made our drinks quickly. read more

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A much needed upgrade to the boba options in the area. Incredibly well-thought out menu - love the limited time items. A lot of menus in the area don't have as many options as Candy Cloud does. It's nice that they have good quality oat milk, at many boba places that's not an option. So many different options for coffee and tea boba. The service employees are courteous. Inside is nice - it's quiet and a good environment to hang out. read more

I am mortified the amount of times we've been. They did update the ordering so you can choose sweetness levels!! I do agree with other patrons about iced drinks, literally 5 glugs and it is gone. read more

Ordered online for pickup. Arrived a few minutes early but our drinks were ready to go which was nice. The drinks tasted really good. We enjoyed it. The only downside was the amount of ice. Next time we'll mention less ice but overall was a good experience. read more

Candy Cloud - Bubble Tea Near Me - South Elgin, Illinois

Love this place but they open at 10am... wished they opened earlier like around 8am and maybe closed at 7pm!

Love this place ! Everything we tried was delicious! The packaging of the brand is adorable! They have coffee, frappes, juices, boba and so much more. read more

I got a shake and my husband got a classic latte with caramel and cloud foam. Ordering was easy, drinks came out quickly, and they were DELICIOUS. The atmosphere definitely appeals to modern day aesthetic trends specifically those of Gen Z. However catchy, the music being played was very explicit-- Definitely not appropriate for a public setting especially if you'd like to bring kids. The employee who helped us was very kind and easy to talk to. I do wish that there were more tables for seating and actual employees taking orders (as opposed to iPads). Candy Cloud has great potential to be a place where friends come to connect, sit, and enjoy but due to the lack of employees, loud music, and minimal seating the mark is missed. Cool and trendy but too modern in some ways for my tastes. Definitely will be back to order a yummy treat though. read more

Candy Cloud - Caramel Latte with Cloud foam (Left) and Dirt Pie Shake (right) - Bubble Tea Near Me - South Elgin, Illinois

The location is great perfect for foot traffic as there are lots of shops around the area, the inside also looks very aesthetically pleasing. Service was quick for our drinks it came out within minutes but that was because there were 2 other customers in there with us. We ordered a matcha latte with oat milk as one of us is milk sensitive and a strawberries n' cream. I specifically noted that the drinks have less ice since I've read people's reviews of the drinks being way too much ice and to my surprise it did have less ice. Let me start with the matcha latte with oat milk, I could not taste the matcha at all the oat milk over powered it. Overall we'd give it a 6.5 out of 10. Lastly the strawberries n' cream was too sweet and we'd give it a 6.5 out of 10 also. I wish people could take your order instead of ordering through a machine. Might come back, who knows. read more

So good!! Stopped in for the iced honey lavender latte. I appreciate being able to customize your own drink. Choosing how many shots of espresso and the sweetness level!! I got two shots of espresso, medium sweetness with boba! Looking forward to trying more. What a unique coffee shop. It really is no frills as far as decor, but so delicious! read more

Waste of time stole my money won't answer their phone I ordered drinks was told they were being prepared drove all the way here I order from this place all the time and it will be my last you guys charged me for my drinks and no one will answer the door saying our system is down we can't take orders right now our system is down wtf read more

We went for the first time a few days ago. We tried the ice horchotta, frozen hot chocolate, and mango smoothie. All 3 were great! I really like how they seal the drinks like a pop can. It's wonderful for transport. I would recommend giving it a try if you are in the area. I'm giving 4 stars and not 5 because of the price per drink. read more

Infested with gnats! I had gnats in my drink, there were so many in the bathroom. I felt so uncomfortable. I couldn't even wait in the lobby for my drink because there were gnats flying around. The fact that it was in my drink set me off. My friends talked about the gnats but I didn't think it was that bad. We aren't coming back. This is a health violation. read more

My boyfriend, he's a simple guy, he'll only get vanilla. He's never been wowed by any shake he's had, but he loves tagging along with me to try anything new. But let me tell you, he's IN LOVE with his vanilla shake. It's a bit hard to get through the straw, but you just need to let it sit for a bit. My drink, a custom strawberry smoothie with strawberry boba, was so perfect I've never had anything so delicious. We both liked the inside and I loved the little rotating word wall. The kiosk made it easier and more comfortable to order. DEFINITELY coming back! read more

Boba was not cooked correctly. It was hard to chew. It wasnt the consistency it should be. The drinks were good though. read more

Candy Cloud - three iced drinks on a table - Bubble Tea Near Me - South Elgin, Illinois

First time trying it and I got the strawberry lemonade. The flavor was good, but for me it was way too sweet. If they toned down on the sugar, it would've been perfect. I think they should add an option for percentage of sugar. For example, 100% - Regular Sugar 75% - Less Sugar 50% - Half Sugar 25% - Little Sugar 0% - Zero Sugar Overall, this place has great potential! Keep going! read more

Drinks are phenomenal, only reason I don't give it 5 stars is that it's a bit pricey. The minimalist design felt a little boring and the kiosk ordering feels antisocial but it is efficient. Hardly anyone was inside, which felt weird as I have been to the Rockford location when it was extremely packed. It helped me get my order quickly, but I hope it is not a sign of a lack of business. Boba place down the street was packed when I drove by right after. read more

Very cute and sweet establishment. Fast and great service. Drink was very tasty will definitely be back for more.

I love candy cloud because the drinks are put into cool Cans.the service is great because they have tablets to take your order.the ambiance is cozy and amazing. read more

The drinks are amazing and service is great! Highly recommend! I got the horchata with the brown sugar boba and it was perfect!

Got a caramel cold brew. A little too sweet for my liking but otherwise a neat concept!