My friends at Culver's are usually so reliable but this last week we went inside to eat and it took over 30 minutes for our food to arrive (time on receipt). I watched cars circulate through the drive thru. I even went and asked and just was told sorry for the wait. We even had a small order. Does drive thru get the priority? read more

Customer service is awful, almost like they try to hire degenerates on purpose. Quailty of food is hit or miss. Prices are so laughable for a fast food place that isn't fast. To make it even worse, you're overpaying for the smallest portion sizes you've ever seen in your life. This place is such a joke. read more

Always a great choice. Delicious fresh cooked burgers and some the best fries anywhere. Emaculate cleanliness service can be a bit slow during rushes but worth the wait. Plus the custard is phenomenal read more

Great food, great service, and friendly atmosphere. What more could you ask for! Cheese curds, butter burger - all good.

Bathrooms were terrible, and there were no paper towels. Floor was sticky. I purchased a single butterburger to go. I waited 15 minutes to get an overpriced stale bun. Manager had no empathy. Worst place to eat at and will NEVER return. Plenty of employees just need a better manager and direction. Corporate greed. read more

Oh, the food is always good. Now if they would just give me everything that I ordered , that would be nice. Before you drive away, check that everything that you ordered is in the bag. Got me again. Happens too often. read more

Been waiting over 30 min for food. Meanwhile these have been sitting in the bin for as long as I've been waiting read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Hiawatha, Iowa

Good food but I would say it pricey. It was around $30 for 2 people. You might as well go somewhere that isn't a drive thru and has table service. read more

Good burgers made fresh every time. The tenderloin is solid for fast food as well. The crinkle fries are pretty good and you can even get cheese curds. read more

Food is good but not very handicapped accessible. Only 4 handicap spots and some idiot parks in front of the handicap ramp which is not even a handicap spot! Brought my elderly mother here and had a terrible time getting her in and out! read more

Great Midwest fast food for sure. You should try it for yourself. The butter burger is great!

We dined at this Culver's location many times and have always been pleased with the service and the food that we have received. The dining room has been updated in the last year or so with a variety of seating options; booths tables, high-top tables. The young people at the registers are always friendly and professional. and the servers are fine as well. The place has always been clean when we have visited, and the restrooms are in good order. Food is prepared to order, and is usually a good value. Looking to eat cheap? Go for the Snack Pack Meals, the servings are smaller, but enough for a lunch meal. They have a good variety of soda and iced teas, with caffeine free Pepsi available. read more

Have enjoyed and recommended Culver's for years, The most recent visits have been disappointing: Prior visit ordered two sandwiches and two orders of onion rings. One was a "deluxe" double butter burger which is supposed to come with tomato, lettuce, and onion. The amount of those three items were negligible. We also discovered when we got home with the order the onion rings were small regular sizes. Most recent experience was last night. I ordered a sour dough melt sandwich. Looked real good on the menu board. What I received was two overcooked, dry burger patties and thin slices of bread that looked like cheap sandwich bread. THe quality and attention to detail has really gone downhill. read more

So we decided to go and get some frozen custard and specifically a Concrete from the Hiawatha Culver's. We ordered 1 large with 3 ingredients and 2 small and they also had 3 ingredients. We were asked to pull up and wait. No problem it shouldn't be long there were only 3 or 4 other cars there at the time. After a while we started to wonder if they forgot or something, but them our order cAme out. Then we noticed our large was made as a mini. We asked the server to fix the order. He said kind of sternly.. do you have a receipt. We said we weren't handed one. He took the mini back in a while later he came back with a medium. We told him we asked for a large. He then explained that we were wrong and that it was a medium and left. I was stunned. I guess I will have a medium. I paid over 15.00 and while it did taste great the experience left a taste in my mouth that I didn't like. I didn't make a bigger deal because I didn't want to destroy the trip with the family. I learned that if I want to go to Culver's I will just have to go to Marion. Probably the same people own it, but I've not had an issue there. I'm in the service industry and I always treat the customer like they are alway right. I believe that with out a customer I don't have a job. That kid probably did what his manager told him to do. I don't blame him, I'm sure he was told to do and say a lot of things to other customers that he wasn't excited to say and do. He didn't look like he was very happy. I gave this 2 stars because the concrete's were tasty, but save yourself the headache, grief and drama and just go to a different one or go down the street to Dairy Queen. read more

We stopped by Culver's for one of their amazing butter burgers! The fresh beef is cooked to perfection with butter, the French fries are always fresh, hot and salted perfectly. We always have an order of Wisconsin Cheese Curds and they're oh so yummy! read more

Culver's came out Wisconsin many years ago and was advertised as an upscale burger joint. I am so happy they have expanded across the country! My favorite is their pork tenderloin basket. Superb! All their food is great. Culver's never disappoints! read more

The service was fantastic me and my family loved the meal. The food was spectacular but there wasn't enough onion in the onion rings. Sorry I had to take a point off for that. read more

I love having Culver's so close I love their salads to go. This is and isn't a fast food chain. They make their burgers fresh and their concrete mixers are always great. read more

The food was good. I would decrease the amount of salt that offer for free to your customers, my friend here took about 15 packets and that could severely impact her health in the future. However, my food was very good. The environment created was nice and our servers had positive attitudes. A little expensive. Another downside is that my friend got her food last, around 7 minutes after everyone else. As we have been at the beach recently, my friend here was very hungry. Otherwise, very good environment and food. read more

Truly disappointed. Stopped by to pick up double bacon burger with the works BUT without tomato, yesterday. I seen the screen view on drive by order display and double checked with order taker that he has it noted 'no tomato' correct? Yes he says, I have this down. Low and behold it had a tomato on it again. Since I went straight home with the meal, I didn't notice until it was to late. 2nd time this happened. Should have known better. How hard can it be to fill a simple order? Will not be back for some time! read more

Super yummy food and the service was fast. The burger was incredible for fast food. We decided to go back again obviously because it was good, and I got the chicken tenders, if you're a chicken fan you will love their chicken. read more

They did amazing and the food was great. 100% would recommend! It was delectable and everyone absolutely loved it. It has been hard with COVID to find places like this but they have really pulled through. Thank you Culvers for the wonderful experiences and food! read more

My dis-satisfaction began when I approached the counter and the dull-eyed cashier just stared at me. No greeting. No asking for my order. .. Not cool. Got my order to dine in. Went in search of a place to sit down. No luck for me or the other ten customers who also needed a seat. A Culver's employee handed me a sundae, which began to melt while I waited for a seat, along with ten others. Stopped two employees, asking for help for me and my grandson. No joy. Instead they foisted a tray of food on me. Still no seat. I asked the manager for a refund, he tried to bully me into taking the melted sundae, burgers and fries to go. No deal I said. I wanted a refund. He offered no apology. No remedy at all. So I went to the company website only to discover there is no way to voice your displeasure with a franchise..... So I will vote with my dollars. Goodbye culvers. read more

I hate reviewing fast food joints but this place makes me so angry! I think every time that I've ever gone here they have messed up my order weather it's this location or the west side location. The only thing I'll get here from now on is the cheese curds! read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Hiawatha, Iowa

Asked for cheese curds and she repeated back that we wanted it and we said yes. And they gave us fries. When we pay for something we should get it. Line was too long to go back. Also asked for lots of ranch and guess how many they gave us? NONE. Bad bad service. read more

I went today and my order was all wrong. I asked for a new DP because it was all carbonation, he brought me the same nasty drink. Burger was wrong. Couldn't go inside to get help. Disaster, disappointed. read more

Culver's was once my favorite fast food restaurant despite prices higher than other businesses. This particular location produced very good burgers, chicken, and frozen custard. Unfortunately, the quality has gone downhill over the past year for some unknown reason. Burgers are still good but the fried chicken and chicken patties have dropped in quality quite a bit. The sodas seem to be watered down and the frozen custard is rarely any good, sometimes inedible. Of the 3 most recent visits, the custard was either tasteless, full of ice crystals, or soupy. A concert mixer I ordered was so bad I tossed half of it away. You can do better Culver's, and for now, you are off my list of places to go for a quick lunch. read more

Good food for the price. Hubby and I wanted a quick bite but a step up from your standard fast food. Sandwhich and fries were fresh and very good. read more

You can't get there from here. That's what it appears at this Culver's on N. Center Point Rd. You have to turn at the side street, turn right on the street behind it then turn right into the lot. Only in Hiawatha...home of the world's worst streets planning. If you've ever been on Boysen Rd at 5:00, you know what I mean. Getting through Center Point Rd and on or off I-380 shouldn't be so difficult - and this is after recent improvements. Get a clue (or maybe hire a traffic engineer) Hiawatha! Anyway, where was I? Once you can get into it this Culver's is great. Culver's is at the top of the casual burger chain. I don't say fast food, because it isn't. You can't get this level of food quality and service at a fast food place. They make each order fresh as it's ordered, no microwave burger here. Ya hear that Burger King? read more

This store has went downhill bad! From getting RAW hamburgers to grease running off the food so bad it bled through the sack onto my car seat. DISGUSTING! I had called about the raw burgers my son and I got and was told our names were put down for replacement sandwiches. HA!!! Had to pay for the next meal and then got greaseburgers. Seriously will NEVER go back to this Culvers again. Should be shut down or wiped clean of the current management. read more

What a great place! By far one of the best Culver's I've ever been to! The staff was so polite, my order came out quickly and everything was correct. They even gave me a small dish of vanilla custard for my dog! The facility was clean and well managed. read more

I went with coworkers for lunch today. It was the first time I've been to this restaurant. I was a bit skeptical because it looks like a fast food joint. This place reminds me of Burgerville in the Pacific NW because of the high quality fresh sustaining fast food and the great service. So nice that there is a place like Burgerville in Iowa. I got the Cod fillet (1) meal. It was very good and filling. The fillet is large so for me 1 fillet was enough. The service was great. You are given a number which you place at your table. They bring the food right to your table. The staff are very nice. Afterwards, I ordered a Cod Meal to go and the same cashier saw me standing for my to go order and said I could sit down and they would bring the order to me. I decided to stand instead. It took longer than a normal fast food restaurant because they cook everything fresh when it is ordered. So don't expect fast service like McDonalds. Update: I went to Culvers and decided to go through the drive thru. I gave my order: Two banana splits, two single burgers, one rhueben basket with pepsi, and two salads, one with ginger/sesame dressing the other blue cheese dressing. At Culvers, everything is made to order so I knew I would have to wait. A male server came to my car and gave me one banana split and my number. While I waited I looked at my receipt and noticed there was only one banana split. I had ordered two. I went inside the restaurant, it was not busy. There were 4 tables with customers and they already had their food and were eating. There was one car at the drive thu. I told the counter server that I had ordered two banana splits but only got one. I told the server I would be willing to pay for it. He told me it was their mistake so I can get it for free. He made me the banana split and my order was being made by the other two servers. An older lady who was a server told another male server that the order they were working on my order and that I was at the counter. They gave me my order and I was still waiting for my banana split so I went through my order. I noticed there was only one single burger. I looked at the receipt and saw that I had only paid for one single burger when I asked for two. I told the server who made my banana split that I was missing a burger. He went and told another server, perhaps the manager but she didn't introduce herself or her title to me. I said I was missing a burger. She said they could make me a free one. I said I already had a banana split in the car and couldn't wait because it was probably melting. She told me she was sorry about the mistake and told the drive thru servers to make sure they got the orders right. When I got home and went through the food, there were no dressings for the salads! Urg!!!!!!!!!!!!!! I would encourage if you go to the drive thu to have the intercom server read back your order to you to make sure it is correct. This doesn't appear to be their protocol or policy which is disapointing since other reviews have remarked about the mistakes with the drive thru. Or even better, go inside so you can check your food right then and there. So, I have to retract my statement about Culver's being as good as Burgerville. Burgerville is still the best. My review goes from 4 stars to 3. My experience with other fast food joints is a dumbfounded look from servers about why I was asking about my order and my fear they would spit in my food if I asked for them to make the items which was missing. Culvers has good customer service when they make a mistake by admitting to the mistake and apologizing. Please work on the drive thru for better service to cusomters. read more

We come here every week and our orders get filled quickly and correctly. The food is a little greasy sometimes but it's not terrible. I always enjoy it! read more

Food was OK, but they can't get a to-go order correct. Asked for a fish sandwich with no tarter sauce and got home and had what looked like extra sauce on it. Not the first time this has happened. When I called to let them know all I heard was crickets, no we are sorry or anything, just hung up and made a sandwich at home. I like their custard, will have to go else where for dinner. read more

5 stars! would recommend! am recommending! amazing fast food or dine in restaurant! in love! get the chicken strips my friend you will not regret it ;) read more

Culver's - Ice Cream & Frozen Yogurt Near Me - Hiawatha, Iowa