I ordered a steak & chz sub.I asked for no mayo. My sub had no provolone I paid for 1 extra pickle. I received no pickles. I did call the store. I was told provolone was put on my sub. Awful Service. read more

Closest place I've ever been to for a sandwich. I ordered online, pickup time was in 20 minutes. I ended up having to wait another 20 while here... My order wasn't correct either... Update: Took most of my lunch hour to get the single sandwich with hardly anyone in the store or orders going out. Also, employees started yelling and swearing at another. Very unprofessional and uncomfortable for everyone there.... read more

Heard this is under new ownership and you can tell! Just keep getting better! Love the Italian!!

Great tasting sub. Just really good. Staff are friendly and price is fair. About best sub in town IMHO. Comfortable inside. If they upscaled to a few nice booths it would be a really great place. read more

We were not allowed to order warm sandwiches because they had already turned everything off, and said they were going to close. My husband went there to get food while before closing time. read more

Best sandwiches in town but employee named Jenna is rude. Ordered a sandwich that got made incorrectly, asked for it to be remade. 20 minutes later she slammed it down in front of me, yelled "You're Welcome" and walked away. Other customers turned their heads. It was embarrassing. At that point I didnt want the sandwich, due to her barbaric demeanor and asked for a refund. She refused and chose to pick a fight instead. Moving forward I will visit the westdale location to avoid her nasty attitude. read more

i've been very happy with all my choices at fire house subs. Great sandwiches choices

The Firehouse Sub was wonderful, as was the turkey sub. The staff was very friendly and quick, and the food was just yummy. Get over here and have a great lunch. read more

Store closes at 9. Showed up at 8:30. Waited 5 minutes for someone to acknowledged I was there. Was then told that due to the store closing soon only cold sandwiches were available. Seems like they were more interested in their cleaning and closing and not helping customers. read more

Fine sandwich. Maybe 45, 50 customers. Very quiet atmosphere. Most were getting "to go" orders. Plenty seating, clean place but, quiet. Too quiet. Sorry. Sandwich unmemerable. But, just my opinion. read more

(UPDATE SINCE doing this review) I did get a call from the owner. Who was honest and a gentleman. He wanted to make it right but I told him under the circumstances It was completely ok not to. We are going to wait a bit before trying it again as I was told nothing with the ingredients have changed. Same amount etc. So it must have been an off night. Original review: We have not been back since Covid and since they were running what we thought was a great deal, a free Sub if your name starts with XX we decided to go. I ordered an Engineer with extra toppings and my wife ordered Steak and Cheese. Now it use to be good but this sandwich lacked flavor and the meat was hardly there on both Subs. I got no jalapeno peppers on mine and one slice of tomato on one side of the sub. No green peppers either. Very weird! They were not busy, no one there dining in. They had one lady before us ordering to go and one person came in to do a door dash delivery. It took a long time to get our subs to go too.. I will say, they put in ample napkins in our sack! The following day it just so happened my wife's name came up for a free sub on their promotion but we declined and have no plans on going back. Why? Because I reached out on Facebook and also the website for the specific Firehouse sub location and filled out a form and got no response. I do see someone from the business posted on their Facebook recently too but ignored my private message. read more

This place is more expensive than subway, with 2 choices for bread and much longer wait time. After taking my order home both sandwich's were incorrect. Wtf read more

Wonderful food. Clean, restrooms clean also. Loved th drink machine. Love that that they donate to firefighters. My son is a firefighter in Denver. Service was prompt and helped me with my menu. read more

The Food is great and I appreciate the hard work that they're doing. I love how the workers are kind, generous and helpful.

We felt like having a sub and thought about subway. But instead I wanted something a little bit different. So we went to firehouse subs. You can get your sub almost anyway you want it with any bread any sauce any meat any vegetables. Have it your way. A little pricey in my opinion but good food and a nice overall experience. They also have outside seating. read more

It's a nice change of pace due to the fact that they have several types of hot sauces here. I've been to this place a few times down in Florida where it originated from. Hot sauce can really change the way you experience your meal and I think this what works best for this place. For fans of hot sauce such as myself if nice to try different bottles that you may not buy. The selection is decent enough to try something new each time, I do think their beef is the best option. If your looking for a new sandwich place they do a nice enough job. read more

Very welcoming and interesting atmosphere. Fountain drinks are many varieties that I haven't found in stores and other restaurants(ie:diet vanilla coke! Yum!) staff friendly, asking how the sandwiches are. Will definitely come back! read more

Firehouse Subs - CRFD and antique rescue tool. - Sandwiches Near Me - Cedar Rapids, Iowa

Very average sub place, a step up from Subway but nothing special. In fact there is little difference between Subway and their quality of ingredients. Not worth the price. read more

Ya know what's missing from those other sub restaurants? Flavor. I'm looking at you Subway. Firehouse has great tasting, robust sandwiches. Service is generally fast and friendly. The local franchise owner is great, and often stops to chat with his customers. I like the variety of sandwiches, and the choice of toppings. Definitely a step above the rest. read more

Food is great but they are not wearing masks to protect food and customers. I always enjoy their hot subs but most restaurants have figured out they need to take extra precautions during this Pandemic. read more

Average. Food portions are disappointing for the price you pay. People that are five starring this have a pretty low bar. You'll get half a sub for about $9 read more

Not terrible, but not great. Checked out this newly opened sandwich joint adjacent to the new Fresh Market where Kmart used to be located. Warmly and energetically welcomed upon entering the store, I was reminded of the familiar chorus of teenagers who shout "Welcome to Coldstone!". Firemen artifacts decorate the red and write walls and the place feels bright and clean. I explored the sandwich board as the cashier announced the big sellers. Calories per sandwich were prominately and unfortunately displayed. To get what I really wanted would have amounted to my whole days calorie allowance. I would eat half and take the rest home for lunch the next day. Their tagline is " steamed meat. ". I ordered the New Yorker which would include pastrami, swiss, mustard, and mayo on a toasted sub roll. No one else was there, so I expected a quick turn around. Nope. Took too long. As I waited, I checked it the hot sauce bar. Cool extra. Eventually, my sandwich showed up. It was significantly smaller than I had expected. Compared to nearby Capriotti's I felt cheated. Not a good value. I ate half and was still hungry requiring me to open and eat my next day's lunch. While average tasting, it paled in comparison to other local sandwich joints. Too bad, I'm always up for new favorites. read more

This place smells weird as you walk in. Most likely from the steamer they use to steam the subs. They yell out "Welcome to Firehouse!" as you walk in. I ordered Beef Siracha sub as a combo and the cost was around $8.65 or so. The flavor was lacking, so I added my own siracha sauce to it. The steaming was a great touch. I must say I am taken back by the size. I'm still laughing about it.. My Samsung Galaxy S3 with case on, is wider and longer than the sandwich itself. I'll give them another chance to reconfirm my final thoughts since they just opened. read more

Firehouse Subs - Sandwiches Near Me - Cedar Rapids, Iowa

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They have good sandwiches, however their pace of service is absolutely horrid. They may have 6 people behind the counter but 5 are standing around. Imagine a road construction crew with 1 guy digging a hole and 5 people watching them and you have how Firehouse Subs makes a sandwich. However that being said, it is a good sandwich when you do get it. read more

Needing a quick meal I decided to stop in and check it out. I ordered the turkey cranberry sandwich. I was really excited to try it and was fairly hungry. It's not that is was bad, it just lacked any real flavor and was kind of boring. Maybe I shouldn't have picked one in the under 500 category. read more

While the food is typically good, the wait time is always atrocious. After not visiting them for close to a year, I was in the mood for a good sub. However, the 15+ minute wait for a single take out sub reminded me why I won't be frequenting this location very often. read more

This place always has delicious food, friendly staff, and pretty quick service! I also like the Coca-Cola Freestyle machine! I get the barbecue pork sandwich but I've also had a turkey one and both were good. I like the fun firehouse decorations and I like that they donate a portion of their proceeds as well. read more

When Firehouse Subs was preparing to open a few months ago it meant a new lunch option for me as it is within walking distance of where I work. Before the official opening they were conducting staff training with the manager standing at the front door handing out vouchers to passersby for a free medium sub combo special to be prepared by the trainees. Not often you get a free lunch so I took advantage. Upon entering you are greeted by several employees who bellow out "Welcome to Firehouse"; they don't really make eye contact with you as they are busy working. It's part of their brand and a way to acknowledge customers. I'm not sure what to make of that; I don't need the recognition, I'm just in to grab a sub, but that's okay. I know I would not enjoy as an employee, while busy making sandwiches, having to issue such a greeting every time I hear the door open. The place is brightly lit and the décor is a mix of antique and contemporary firefighting equipment which is kind of cool. I guess their founders were firemen. I don't remember what sub I ordered that day; what I got was a delicious hot sub sandwich, but rather on the small side for the listed price. I knew then that I would not be eating there too often. In need of variety however I have gone back twice. The first time I tried the medium Steak & Cheese Sub which is $6.19 (add 50 cents for mushrooms). The sub was again disappointingly small for the money and was a bit lacking in overall flavor. I could not taste the mushrooms, nor for that matter the sautéed peppers or onions (I held off on the mustard). The steak however, what there was of it, was of a decent quality which along with the melted provolone did taste quite good. If they had just built a larger sandwich on a longer bun I would have been satisfied. Their bread is good, but bread should not be remarkable. It was a skimpy sub. For an extra $2.29 I made it a "combo" which means you get a drink and small bag of chips which made the total $9.61. I was still hungry when I finished eating. I decided to give them another try about a month later because I had not had time to bring food from home and already lunched earlier that week at the nearby Wendy's. This time I ordered the Firehouse Hero (roast beef, smoked turkey breast, honey ham, and provolone) for $6.39. I again made it a combo so I paid $9.29. This sandwich tasted very good and was quite flavorful, it was built a bit larger than the steak sub, but once again there is no getting around that short bun and even with the chips I was not as filled up as I would like to have been (I do have a big appetite). The staff is friendly and the manager is very involved in the process, bringing orders out to people (they are hot subs and if the place is busy, which it frequently is you will have to wait about ten minutes for your food). He follows up with you and asks if everything is good, to which you politely say 'Yes'. I'm sure the small sandwiches are not his fault. They also have an array of about 40 bottles of different sauces to dress up your sandwiches; I didn't try any of them, but it's a nice touch. Bottom line is that although I rate the subs to be good to very good, they are too small, and because of that I didn't feel that I got the value that I was seeking. For an extra $2.50 you can upgrade to a large sub; maybe that's the way to go, of course at that point you're at about twelve dollars for your meal and drink. I'll still go to Firehouse on occasion to mix things up on my lunch break, but if I did not work nearby I would probably never go there. My first choice at lunch will still be the nearby Wendy's. I would have subtracted one more star, but that would have been too harsh as Firehouse is not a bad place, but value for your dollar just is not there. Also, I was impressed with Firehouse's friendly service and engaging manager, it is a well-run deli. read more

Firehouse Subs - Medium Steak & Cheese - Sandwiches Near Me - Cedar Rapids, Iowa

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Poor service from a restaurant I like to go to when I am out of town. Usually pretty consistent all around. Food was average at best and service was awful. Didn't know how to make change when I offered exact change because they had already entered a whole amount. Ordered 2 sandwiches the same and one was right and the other one didn't get vegetables on it. Just meat. Enough said. read more

It took me awhile to get here after Firehouse Subs opened in CR several months ago. I wasn't in a hurry after reading the original mixed (mostly negative) reviews. They evidently worked out the new store bugs and I can attest that they now put out a pretty darn good product. I like that they offer several fixed ingredient sandwiches that go together rather than playing the 20-questions game like other sub stores. I had the #9 Firehouse Hero with beef, ham and chicken. It came with a pickle spear (score) and was well topped. As opposed to other reviews, it isn't at all undersized and a good value compared to their competition. I tried a couple different hot sauces from the sauce bar and found one I really liked. The large dining area was very clean and the employees greeted everyone as they walked in, a nice touch. Who ya gonna believe, the negative Nellies or my proven & highly trusted recommendation? read more

Firehouse Subs - Hero #9 - Sandwiches Near Me - Cedar Rapids, Iowa

Try it, you'll like it. You get what you pay for with other sub shops. Clean and friendly atmosphere.

Horrible food and experience!!! I could have made a better sandwich for half the price over a hobo fire. Too expensive and bland tasting! We will never return! Good example of a chain restaurant gone bad! read more

We stopped into firehouse and I ordered the New York steamer which I have ordered twice in the past and was extremely disappointed. Hardly any meat and overall one of the worst sandwiches I have had in quite some time. Along with the cashier chomping on his gum this was a very bad experience. read more

The people where rude my family went in and we sat and talked for maybe 10 min after we got done eating in the people really rude to the customers that came in and we left 10 minutes before nine and they turned away customers because they said they were closing down early I will never go back to that firehouse subs because of what happened tonight read more

As soon as we walked in I couldn't breathe or see- yuk- Panini fumes. Completely took away my appetite. Place messy. Tables and chairs messy. Prices tooooo high for what the food is. Won't be back. I hate to even give it one star. read more

Firehouse Subs - Mamas chicken salad sub. Not very good. Chicken salad very salty. - Sandwiches Near Me - Cedar Rapids, Iowa

Excellent food, friendly staff, clean eating area very impressive place to grab a quick bite to eat. Everything tasted fresh and the staff was nice clean people, not like other sandwich shops where u wonder if there hands are clean. read more

The veggie sandwich was even better than expected. The staff was super attentive & friendly. I only wish they had more vegetarian options.

Ordered Two Philly Steaks, For my wife I ordered it with all add ons except mustard and dill pickle. and added Cucumber and hot peppers. this was take out and when I got home she had non of the extra add ons she ordered. I ordered the large and did not want any add ons and asked to hold the dill pickle and no mustard. I ended up getting the hot peppers on mine that made it so hot for me I could not eat it even after I removed them. Do not think we will be back read more

Underwhelming. the service was great, and people were friendly, but the sandwich that you pay for is, well, undersized. Plus, the closest I can come in comparison is a brat bun. I have had better as far as subs go, but this place is not the worst place ever. read more

Extremely friendly, courteous, and helpful staff!! Wow!!!! The dubs are delish!!!! We'll be back!