We ate dine-in at Chick-fil-A on a Friday at ~8:00 a.m. The store was practically spotless. There was no wait at the cashier line. Our food was brought out to our table within 2 minutes of sitting down. Dana was the cashier and the employee who brought us our food and she was an absolute delight. Perfectly polite and friendly! About 10 ft behind our table, a manager was doing was sounded like and employee evaluation/check-in. He sounded very genuine, constructive, and open to his employee's ideas. His demeanor was uncommon and refreshing of a manager in the fast food industry. Food was great, no qualms. Perfect portion size and exactly as we ordered. I have no issue recommending this location based on my experience. read more

Chick-fil-A - Dining area with registers in the background - Fast Food Near Me - Cedar Rapids, Iowa

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The food was excellent as always ... but I want to compliment the staff n the dining area. They went above and beyond to assist and were so very courteous! It was very busy but they kept the area so clean and organized. Exceptional. Well done. read more

Awesome customer service. Clean place. The food was warm and fresh. Staff walked around refilled drinks, brought more sauce. Checked on us multiple times and the place was insanely busy. Highly recommended!!!! read more

They can't ever get drive thru right. They kept messing up, went through the drive thru and got a peppermint shake and they gave a strawberry. Then went through drive thru for the second time and then they "lost our order". Not very happy with their service, after parking "VIP" they finally gave the right order. The communication was bad. The team members couldn't communicate with each other and we had to talk to four different workers about our mess up order. Also after all that the shake was mid and thick, need a spoon next time. read more

Food is always good and service is great. Even if there's a line it moves quickly and I've had nothing but good experiences here.

Aside from my very favorite Chick-fil-A sandwich and Market salad, they have the friendliest staff of ANY restaurant around - efficient, polite and genuinely welcoming. I like that Chick-fil-A hires seniors, too. Seniors and good food typically go together! read more

Very helpful and friendly staff. Our order was speedy and they were very helpful to provide refills and more sauce when needed!

I love Chick-fil-A but I was so disappointed Friday night when I got my nuggets! They were out of the fries which I understood but my nuggets were cold and gross! read more

Chick-fil-A - Nuggets - Fast Food Near Me - Cedar Rapids, Iowa

Y'all bitches forgot my creamy salsa And the fries taste horrible My sandwich tasted pretty bad too read more

Extremely disappointed that now there is only one drive up lane and the other half is for mobile orders only. Because of this, you have lost our business!! It also does not help that the remodel of the dining room keeps people from dining in. I guess you would rather have people wait forever for their food! So much for "My pleasure!" read more

Chikfila used to be amazing with their drive thru and now it's a joke. Mobile only is dedicated to an entire drive thru lane. No one is ever in the lane forcing the non mobile drive thru to spill over into the mall frontage road. It doesn't work Chikfila. We want the OLD CHIKFILA BACK! read more

Food is good! Had to wait in line. They are busy. Service was ok. Staff were friendly and helpful. Didn't take long to get food.

Always fast and friendly. Their efficiency is next level. They should be in charge of running the us government. Also. Great food!

Love this place!! I did come down with a bad case of food poisoning and found myself fairly ill for a few weeks. Not sure is if it was the chicken Sammy or the bad Mexican food I had the night before! Still a delicious restaurant with amazing service! read more

ben was very nice and helpful, loved the customer service. he definitely deserves a raise

5/5 for our drive-thru experience on the day after Christmas. Anyone who knows Cedar Rapids knows how crazy Collins Rd. is on such a day. We braved it anyway. Drive-thru employee who took our order was extremely friendly, as was the employee who handed us or order. From the time we ordered until we received our food we waited no longer than 3 minutes. On one of the busiest shopping days of the year this location really couldn't have performed any better. read more

Clean restaurant nice people but they constantly forget something in my order. One of the reasons I eat chic fil a is to not be treated poorly and to trust that they get my order correct. read more

Lines look intimidating but they are super efficient and it's never taken me longer than 10 mins with 40 cars in front of me. Food is always amazing, staff always friendly. I eat there twice a week if not more and only had them mess up my order once, they didn't omit the pickles and food has always been fresh and hot. I have never once been unsatisfied with them, well except when I forget it's Sunday and they are closed :( read more

Night staff was very unfriendly, not a typical Chick-fil-A experience for us. Felt rushed through our order and asked for sauces that were nowhere to be found in the bag. At least the food tasted great per usual! read more

The food itself was very good, there's just one issue that I would have loved for them to have fixed. They forgot an entire meal, with fries and chicken nuggets! They also didn't give us any straws, we had to drink our beverages straight out of the cup! I know that they are trying to do their best during this brutal time, but I don't believe that that's an excuse. Do keep in mind that the food is great! Just next time try to remember my order. Thank you. read more

Second time I've ordered got home and have been missing something. Try to call and they never pick up. They need to work on custom service.

Ordered two meals found hair in both meals that didn't match mine or the other person I was with. It was absolutely disgusting. I went from Chick-fil-A being my favorite restaurant to one of my least favorite restaurants. I am thankful for my refund but it will definitely be a very long time before I eat here again. read more

If you can get past that it's always busy, the food is above average, service 4 stars and at my visit, restaurant was super clean. Enjoyed that employees were wandering around the dining room constantly wiping down surfaces and asking if you needed your drink freshened up. Not always my go to fast food restaurant, but always pretty consistent with food quality and service. read more

I've been back a number of times and now they know me by name. This restaurant rocks. I did have a glitch at breakfast time but I've been told they have been working on it. The last morning visit was quick. I strongly urge you to try their salads. I've got some health issues and have to eat a lot of greenery. It's no problem at Chick-Fil-A. Even a side salad (which is generous) and a diet soda (or water) makes a lot better snack than a burger at the place with the redheaded clown. One thing I want to mention is the atmosphere. At night 40+ people in the lobby are quieter and more well behaved than a half dozen guests at the dumpy Mickey Dee's on First Avenue! This is a much more family-friendly atmosphere. The service is awesome and the help always says "My pleasure"... I'd say it sounds corny but I really think they mean it. The people who work here seem to like their jobs and the guests they serve. read more

My family eats at chick-fil-a pretty frequently - enough that they know us by name, and we have never had such terrible food. We went through the drive-thru and it moved pretty quickly, but when we got home we found out that we were short a sandwich. The fries were super soggy, drenched in oil, and we had gotten the bits and pieces from the bottom on the basket. Extremely gross and disappointing. We will be trying the Westdale location from now on. read more

Chick-fil-A - ows a pile of french fries next to a bag of cheese fries - Fast Food Near Me - Cedar Rapids, Iowa

I don't typically eat fast food... but when I do it is Chick-fil-A! The Collins road location is always busy... however they work hard to get the orders out within minutes! The employees are always friendly and polite. The inside is always spotless. And the food is always hot and fresh. I enjoy both their breakfast and lunch/dinner options. I also think they make the best iced coffee around! The only complaint I have is that I crave chick-fil-A on sundays and it isn't open!! I respect that though! read more

Chicken sandwich is good. Fries are just above average. Why can't anyone make good potatoes? Very pristine and the crowd it's refined that eats hee. read more

Chick-fil-A - Fast Food Near Me - Cedar Rapids, Iowa

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This place was the same as every other Chick Fil-a; nothing more, nothing less. If you want the usual, give this place a go.

I never used to eat here because it always looked so busy and I didn't think it would be that great. It's a very efficient place so even at busy times the food does not take long. Today there was a woman who must be the general manager delivering food to tables and she was extremely nice and welcoming. This place also has my favorite fast food fries ever and the chicken soup was also very good and was something different to try. This is one of the best places to eat near the lindale mall for sure. read more

Some of the worst service I've ever seen comparable to McDonald's at the Lindale location this week. They got some young kids always smelling like weed there and being disrespectful, and I actually like chick fila but they gotta get new workers at this location read more

Riley made our visit, one of the best employees. Gave us a lot of sauce. Thanks Riley.

Same great food you come to expect from Chick-fil-a. The staff is friendly and helpful. I look forward to my next visit

I'm so disappointed with this location. When they first opened the service and food was above par. Now they have made it feel more like a factory and not customer focused. The last 4 times I have visited this location, because it's close, it use to be a lot, I have had missing items and such rude service that i now head all the way to the other side of town to get my chick fil a food. Hope they get their stuff together, because I have heard more than 5 people in the past 2 months say similar things. read more

This place is great! Yum yum, lines are pretty crazy here thats a pretty big downside

I'm from the south and I lamented the loss of a nearby chick fil a when we moved to marion. When this one opened I immediately took my family and endured the lines that extended out the door. It was absolutely worth it. Delicious food, friendly staff, clean environment- all the things I've come to expect from this franchise. read more

They were respectful and caring and the food was delicious I will come back for sure like I love the food and the respect good job Chick-fil-A read more

I have never had bad service. Workers are friendly and attentive to their customers. Drive thru is always polite. They use awesome manners Have always had a good meal. Never a disappointment. read more

This location consistently forgets to give utensils when I order a salad. And does not get the correct order. They use the right words and phrases but show no true care or value to the customer service they provide. Good food when you have utensils to eat it and horrible customer service. read more

I bring lunch for my staff every Tuesday. The food was delivered 15 minutes early, and it was hot, fresh, and delicious! I'm sure Chick-fil-A will be a frequent request in the future. Thanks! read more

Alway great, fast freindly service. Had a stawberry shake this time yummmm. Top pick for fast food for me!