This review is from ordering through the Door Dash application. The food arrived hot. The chicken was as ordered. Where things went wrong was with the sides. Missing from my order was all three sides that came with the family meal. That included a large mashed potato, large coleslaw and large Mac & cheese. I find it so disappointing when you can't serve your family a meal because there are no sides. Whether you are dine in, drive up or delivery, you should still receive the same service. All orders should be double checked and made complete before leaving the kitchen. If I am paying my hard earned money on your restaurant, I expect to receive good food and a complete order in return. read more

It was really good and sadly the one in Iowa city is closed so we had drive to here to get it but it was well worth it and if you want southern food then this the place for you read more

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Service was terrible food was awful fountain pop was not working We couldn't even sit down because flies were biting so bad read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Cedar Rapids, Iowa

I ain't gon lie yall might as well shut this place down at this point. 12 o'clock waited in drive thru 15 min no response, drove around no one in window tried to go in door locked with kids running around inside lol it's never been this hard to give a place my money my second and last time trying this Popeyes read more

20 minute wait because they only had one person working at 430pm. I was missing sides, and when I got home everything was over cooked AND cold. It was one of the worst meals I've eaten in a long time. If I could give negative stars it would be -5. please don't go here. They don't deserve the business . read more

Blair's ferry Popeyes has screwed up my order for the absolute last time, 3rd time in a row that we have went there and they have screwed up our order, even after my husband confirmed they had what I wanted (because they have been out of it the last 2 times we have went there) then when I get home and noticed they screwed up my order they didn't answer the phone after I let it ring 25 times both times I called which means they either 1 turned the ringer off or 2 turned the volume down , maybe if management would hire capable adults to run the store at night when there is no managers there instead of these damn teenagers that could care less about quality of service they might make a little more money and get our damn orders correct, DO BETTER BLAIR'S FERRY POPEYES!!!!! read more

every time we visit the sw cedar rapids popeyes,they never have anything cooked and wait times are 15 to 25 min. their food is pretty darn good but will not wait during dinner hours. read more

Skinny chicken, they are butchering baby chicks. Don't think we will go back again. The tab for a 4-piece came to $21, we can do better at a full service restaurant. The ambiance was neutral, but the food quality was very disappointing. read more

Let me start off by saying I love Popeyes! Placed an order today on lunch, when I got back to work and proceeded to eat my Spicy Chicken Tenders to find out they were not spicy. Called the store to get some resolution and was told that my taste buds were off. Wow, highly disappointed in the non customer service I received today. I will probably be taking a break from Popeyes until my taste buds are back to normal. read more

No matter what always at this location we have to wait 15 minutes to an hour every single time I hate waiting every single time!!

LISTEN! My family has eaten at a MANY of Popeyes, and this Popeyes was by far the freshest we've ever had without even asking. The manager who took my order the night of 3/10/24, was personable and kind enough to explain options for purchase within my budget. I really appreciate the level of patience she provided to me in the drive thru. Oh, and I never thought it was possible, but the biscuits were so soft that it had my family fighting over the last one. Lol I'll definitely be back! (With a coupon from the app of course because the general in-house prices are a fool.) read more

The person who took our order was rude. We were charged for large items and given small sizes instead. They didn't give us utensils, and they couldn't get the order right. The atmosphere was off and we will not be returning. read more

I went there and told the person the intercom I had never eaten at this chain as I feared it to be too spicy. His name was Scott, he was very kind and I later found I he's a manager.and his name is Scott He is definitely manager material as he assisted me and gave me a good deal for what I wanted. The other workers are also amazing. I tried to do the survey and could I went on here to give them the praise they so deserve. Keep up being a positive influence on people and making customers feel appreciated. Also know we appreciate you all doing a great job even during a pandemic. You're all AWESOME!! The food was also delicious. I have been back a few times now. Great kid with your crew you selected Scott! Thanks! read more

Popeyes Louisiana Kitchen - This was the survey site response - Fast Food Near Me - Cedar Rapids, Iowa

Do not order Popeyes for delivery via their app. If you don't receive your order or are missing all of your sides for every meal, they keep your money. They make it virtually impossible to reach someone who can assist. Instead, they issue you a $10 credit via an automated system, to the account and try to call it good, but keep your hard earned $30 cash. Been emailing and texting them for days now...getting the same response, saying there is a $10 credit on your account for your next order, which I declined. There won't be a next order. read more

I like Popeyes chicken as well as their sides. I live close to this location. It is consistently bad and never fails to disappoint. Management is very bad. Customer service is consistently bad. Today I stopped at their drive through at noon for a take out order. I sat there for two minutes and no one took my order. Drove around to the entrance and the door to the lobby was locked. All signage indicated they were open. This is not the first time I have had to drive away with nothing. Do not waste your time going to this location. read more

My wife and I went there for a quick sandwich, the person who took the order and " greeted" us at the window for payment has no place working in this industry. The kindest thing I can say is that he was rude and obviously did not want to be there. We ordered two chicken sandwiches and waited 15 minutes to get them, we were in a real hurry now because they took so long. I also ordered a lemonade and we had to knock on the window to get a straw to drink it, Al's asked for napkins and he just walked away. Fast forward two blocks away and find the sandwiches were stone cold. The chicken was cold in the middle and not even cooked through. We will never go there again. Be forewarned before you go. read more

Fire everybody at this location, rude as hell, no manners, and food is never hot. I'll never eat here again until they're under new management. read more

Made sure my chicken sandwich wasn't spicy for the 3rd time when I asked for it to be spicy... it was so hard to bite through that I just gave up. It's like they made it a hour prior and left it out under a heat lamp to have it out quicker. Waste of money after a 12 hour shift. :( so disappointed cause the workers were so nice. read more

Popeyes Louisiana Kitchen - fried chicken in a bag - Fast Food Near Me - Cedar Rapids, Iowa

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Door Dash Delivery, Never showed up. The Phone # for the driver was bogus. And Popeyes Said they will send me an email in 24 hours. I will call the bank and stop the payment. This is bull, so I'm 12 hours at work and no lunch or dinner. Thanks deal dash for hiring people who steal our food. Kasandra C. +12013808336 If you get this driver, you won't get your food . And the phone # is no good. DELIVERING TO YOUR DOOR AT 3RD AVENUE SOUTHEAST Your order has been delivered NOT DELIVERED!!!!!! Order Placed Complete, Being Prepared Complete, Driver Enroute Complete, Delivered Complete, Order Placed Being Prepared Driver Enroute Delivered YOUR COURIER courier Kasandra C. Contact You can contact your courier at: +12013808336 ORDER DETAILS Order number: 64 Order time: 12:14 p.m. read more

I went to Popeye's within two weeks of it's grand opening. I've been to the other location in Cedar Rapids, but this one is close to home and work, so lunch was in order. It was not very crowded at about 12:30pm on a weekday, so the line was short. The girl at the register seemed to be very nice and welcoming. I received my order - 2 piece white meat, spicy combo - fairly quickly, waiting less than 2 or 3 minutes. Unfortunately, the diet soda option was 'out of order' and the iced tea brewer only had sweet tea. So I was a little bit dismayed over that. Took a seat, and was a bit taken aback by the size of the breast that I received in the meal. It was rather on the small side. So small that I thought at first it may have been thigh. The chicken was ok, but really nothing great. And as stated elsewhere the prices are very high for fast food. Comparing the Popeye's chicken to that found at Pizza Ranch, Pizza Ranch is a Cadillac while Popeye's is a Buick. Would probably go back, but just for a change of pace. read more

Until now I've never heard of a business that refused to honor their own menu board. I was lured inside by the promotion on their outdoor electronic sign. The clerk said that promo had ended which I thought was odd since it still running on their sign. Instead I ordered the offer that was displaying on their menu board. I was told that offer was invalid too. The clerk sensing my displeasure called over the supervisor who tells me they "don't have any control" over the menu boards. Really? read more

Created a mobile order which was supposed to be ready at 11am, arrived at drive thru at that time and was rudely told they're "still working on it" and that I had to come into the restaurant to pick it up. That was not on the website nor communicated during the ordering process. Inside the person with the drive thru head set on was still talking loudly to workers complaining about a person that didn't show up to work, another worker asked what I wanted, not "may I help you?" and looked in a bag twice to verify my name and my order clearly had already been done and been sitting. The food wasn't even fresh. read more

I am so pleased with this restaurant! They went above and beyond to make sure my food was cold before I got it after waiting for 20 minutes in the drive through, so I didn't burn my mouth! A+ on customer protection! I'd rather burn my mouth on fried food. read more

I think filming for Fast Food Employees Gone Wild 6 was going on when a buddy of mine and me arrived at Popeyes a little over an hour before they closed tonight. We got inside the building and there was already another lady in front of us looking at the menu. As we approached the front counter, the employee in charge of the register looked visibly upset, kinda just shaking her head while saying " this ain't happenin!!!" The other customer went up to order and said she wanted some combo or meal... and that she wanted to make sure the chicken was crispy. The employee backed away from the register, started foaming at the mouth and told the customer that only KFC does " crispy chicken ". It took the two 5-10 minutes just to go over this and the employee was getting more and more upset. Finally they finish whatever craziness they had to, and I get up there and order a Cajun Wing combo. As soon as I say what I want, the employee very loudly sighs and starts violently shaking. She turned around and started yelling at the kitchen to " cook enough damn chicken to last until close " My buddy gets up there and orders a 4pc meal without incident. As we are standing there waiting though, the lady who was at the register is obviously gimp or hobbled as she was limping around on one leg super fast like some kind of maimed energizer bunny or something. She starts yelling at some of the other workers there (very loudly) that as soon as we leave that she is " locking the damn door and not lettin no one else in ". At this time, it's probably 10-15 after 9 and they had just under an hour to go. She then keeps going on complaining to everyone how she doesn't want to be there, that it was time to go home, and that she doesn't want anymore customers... Speaking of which. A couple of cars ended up coming up to the drive through. Now, a reasonable person may ask... hey, you were inside the building waiting for an order, how do you know that people were in the drive thru?? Well, funny you should ask! The employee who is not happy to be there speed-limped her way back to the front of the kitchen, tore off the headset she was wearing and threw it against the wall cursing about more customers at the drive thru. Some other employee took their order as the other one went back behind the order cart // wall thing they have at Popeyes where they put all the chicken and starts putting the orders together. She boxes up multiple things, throws them on the shelf and does nothing with them. They sit there as she hops around for a good 5 minutes before she turns around and yells at somebody to " get the hell up here and serve these people them food ". Another lady finally walks up to the shelf but on the customer / front counter side and is looking really confused at the boxes. She has no idea what the other lady wants her to do... so she asked. Wrong choice... " see them damn boxes there, them two? Put em in a damn bag and give em to that lady !!!" . The other employee still looks really confused but does what she is told and the first customer is out the door. Two other girls walked into the restaurant in casual clothing but they must have worked there. Now, a reasonable person may ask, if they are wearing normal clothes, how did you know they worked there? Well, funny you should ask! The really annoyed employee saw them come in and yelled at them from across the kitchen " oh hell no, you damn well better not be coming into this kitchen unless you be workin!!!" I don't know if she was just kidding or what, but the new girls didn't care and walked in through the kitchen and started going to town on some chicken. It was like Popeyes opened the gate at the all you can eat Buffet and I stood there wondering how much that cost -- because I ordered 6 wings about 20 minutes ago and was still standing there. Shorty thereafter me and my buddy got our orders and thank goodness. We wanted to get out of there as soon as possible. It was literally The worst customer service / restaurant experience I have ever had. Ever. And talk about bizarre. P.S. If you wanted this to be about the food... on a scale of KFC to Best Chicken Ever, Popeyes was standing firm at " sewer waste ". It was not good, my $7 meal wasn't filling or good in any way. My buddy laid over $11 for a 4 pc meal that was hardly edible. Do not go here. Go somewhere else. Anywhere else. read more

Dined in. Tables and floors dirty. And they were not busy. Could Definitely have been clean. Cashier was friendly. Suggested chicken sandwich. Messed up order twice. Chicken and fries were cold and not fresh. read more

Even though they were not closed, they had nothing to sell. No beans and rice no mild chicken and this is the second Popeyes I tried and not just one night so this must be common for them not to have chicken for customers read more

I ordered my food and came to pick it up at 8:15 and they do not close until 10 and worker was out of uniform and closing. She would not hand me my food even through I could see it sitting on the table. read more

Place sucks, cold fries and they give tarter sauce instead of cocktail for popcorn shrimp.

On E Ave and Edgewood Rd SW. Fast service mid afternoon. Pleasant drive thru attendant. Used coupon 8.99 for 2 sides,2 biscuits and 5 tenders or mixed. They will not sub for all dark meat. They just don't do it. Ordered mild mixed. Mashed Potatoes, Green Beans. Beans tasted okay but not as pictured on website. Not much bacon and looked over cooked. Chicken okay, just not a fan of so much breading or spices. Mild has no spice which is good but has more breading than meat usually. You probably need to be a fan of Popeyes as a kid to like the food. Just wanted to give it a try. Like PizzaRanch chicken the best of all CR fast food chicken. Their biscuits are better, too. PR has flakey, buttery biscuits and the Pop are like compressed and dry. Just different recipes. read more

Lousy service and our order has never been right. Haven't been back for months and won't be returning.

New Popeye's just opened last week so I figured I'd give it a shot. For new employees they were very prompt, polite and accurate with my order so kudos to them. Now the food as I expected from eating at other Popeyes was mediocre. I got the chicken strip basket and it has small pieces of chicken with lots of breading, and a biscuit that is essentially a puck. The fries had good flavor and were probably the best part of the meal. Now for the worst part, the basic meal costs around $9 almost twice what KFC charges for the same meal (and they give ya a cookie). I think the cheapest meal deal was $7 IIRC. A 16 piece family meal was $41...ouch. Unless they get with the program on their prices I believe you can find Chicken just about every where else for a better price. read more

First time trying it and it was interesting how they make their own sauces. I asked for honey mustard and it turned out to be their own spin on the dipping sauce. It was very good. read more

Popeyes is always good, but today their counter staff member went above and beyond. We ordered the special for my children to spare, but she brought out the kids meal books for my kids too. She was friendly, engaging, and seemed to be enjoying her day. She is the reason we will be back. read more

Ate at Popeye tonight. Chicken was good. Fries were ok. Coleslaw was nothing special.

I have no idea why they have such terrible reviews, but I just left here right now and the service was great! They were so polite and helpful in ordering what I wanted. My food was cooked to perfection. I would definitely recommend to eat here! read more

The fish was good, BUT - the seasoning on the chicken was uneven (most bites mild, one bite unbelievably spicy), the sides were gross (mushy rice with stringy unidentifiable animal pieces and the mashed potatoes/gravy just left a weird canned greasy taste). We went through drive thru and they took forever to understand our order (it wasn't special), then had us pull over and wait for 10 mins for our food. We were undercharged by ~$1, which I guess I'm not complaining about, and got no receipt to make sense of it. Quality and service are not their priority. read more

Sat in line after ordering for over 25 minutes. Drove around to leave no people inside and 3 car were in front of us in drive thru. Left and drove to Burger King and got our order in less than 3 minutes. I can say we won't be back to this Popeye ever! read more

The crew I work with and I made the mistake of eating here again today August 29th 2016 at 1140 we all ordered the same number 7. The 5 piece chicken tender combo for $11.65 there were probably 14 people in the restaurant including us 5 Ireceived my meal about 5 minutes after I ordered it then two of guys after about 15 minutes 30 minutes went by and the other 2 still didn't have theirs the manager claimed they can only fry 1 thing at a time and it takes 15 minutes to fry. So 30 minutes no food no big deal? I am happy that I didn't see the employees coming out of the kitchen and getting in different peoples cars in the parking lot then going back in the kitchen then coming out and getting in a different persons car then going back in the kitchen on this particular visit because that's what usually happens when I go there I called corporate to complain no call back yet and I called the store to talk to the owner the manager told me would be there at 4 come read more