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Great burger not dried out, but cooked throughout. Quick service from ordering at self service kiosk, picking up food at counter, to busing our table. Nice quiet Route 66 Mel's style.
I can't even tried one of those steak burgers and it was better than I expected not something to go crazy about, but not bad at all it was a good size burger nicely made by the cooks inside and the lady at the drive-through was actually nice. I didn't have to wait long or nothing. I wanted to go inside and eat, especially after getting a glimpse of the scenery and the dining area.
Just keep my food you left in the window. No service. My food wasn't even put where the pick up mobile orders are supposed to go. I stood there for 6 minutes before seeing my food in a bag, opposite window. Just getting cold. Clean restroom. Crap service today. I will try again in 2 weeks.
Great burgers & yummy crispy fries! Great prices, too! The meal deal is such a bargain. And during the week, an afternoon happy hour gives you 1/2 shakes or sodas. Let me tell you about those delicious shakes: wonderful! I especially like the Oreo one but hubby likes chocolate! Brain freeze!! Burgers: individualize with condiments--we like extra onions! Crispy edges & meaty for a fast food place. Fries: can't beat them!! Hot, fresh, tasty!! The workers are pleasant & helpful. The restaurant is clean & cheery. The rewards app is easy to use.
Friendly staff. Amazing food. Restaurant is extremely clean. The restroom is clean and spacious.
Our family went to Stake n Shake in Coralville Iowa today at almost 3 pm. We ordered at the Kiosk, the only option available. The kiosk had options to log in using phone number, email, or as guest. We live almost 2 hours away from the nearest Stake n Shake, so we ordered after selecting the continue as guest rather than waste time creating an account. it then asked for a name for the order and said that name will be called. I typed in my name, paid, and sat down to wait for our food. When the food was done the sever called out order 112. my husband and I looked at each other because it wasn't my name that was called and we were never issued a number, but we were the only ones there except for a couple that hadn't finished ordering yet. The server very rudley yelled "is that you or not". my husband went up to collect the food and she refused to hand it over without checking the order number on the receipt. We never got a reciept with a number from the kiosk. The server refused to give us our food. My husband explained that we didn't get a receipt or a number, the kiosk said my name would be called. He also confirmed what we ordered.. she said without the receipt she can't give us the food because we can't prove its ours and not grabbing our receipt was irresponsibleand not her problem. Companie policy says she needs to check our receipt first before she can serve the food.. keep in mind we were the only ones there that had already ordered, the other people were still in the process of ordering. My husband had to forcefully take the tray of food we ordered from her hands while saying we paid $42 for it and we are going to eat it while she yelled that we can't have that. At this point I walked up to the kiosk and took a picture of the screen saying it will be done by name, not number and that I would be notifying corporate at this point. She completley lost her shit. While we were eating she was walking around the restaurant yelling about how rude I am, how we could be stealing right now, how we ordered too much food anyway, and made remarks about the blonde haired children sitting over there (African American server) (mine were the only children there), before quitting on the spot and walking out because of whites like us. The manager came out, but never acknowledged or approached us and avoided the side of the store we were eating at. So my husband got up and approached her. The manager half ass apologized by saying they got a new system and their orders are supposed to show the name on their side, but are still showing up as numbers. she also said that the sever shouldn't have done that since the kiosk does not print receipts anymore, it emails them, and she should have instructed us to check our email. That was it. 1. When you order as "guest" it does not ask for email, so even then we still would have been denied our food because there is no printed number, nor number shown on screen, and email receipt is only for those with an account. it only asks for name and says that name will be called if ordering as guest without account. 2. We could confirm what the order was, and were the only possible people it could be for being the only ones there that had completed ordering. 3. the reason I ordered "too much food", not that it's any of her or your companies business, but since it was yelled about and I was shamed over... I had just gotten out of a medical procedure and hadn't had anything but water for over 24 hours. So sorry for being a really hungry cow and chosing you you I guess. But I promise we won't make that mistake again. 4. It wasn't so much food that it should have been too much work and entitled. my order was... two grilled cheese kids meals (one with apple sause cup; one with fries) and to kids shakes. 1 triple steak burger with large fry and shake. 1 BBQ burger with large cheese fry and shake, plus a cup of Chilli. if your restaurant can't handle a 4 person table ordering 1 sandwich and fry per person plus drink and a single scoop chili for one person, you shouldn't be in business. And finally...the race of my small children is none of your God damned concern and should never be brought up in a hissy fit over us still expecting our paid for food despite not having- as what turns out non existent to begin with- receipt. We were hoping to stay in town and do some shopping afterwards and enjoy the day off since we hardly ever make it out that way, but we were so shaken up by the experience that we ended the day early and drove home while I cried the whole way.
I used to love steak n' shake -- but the last few months... they've left a bad taste in my mouth. On June 27th, I ordered a grilled cheese sandwich through the drive thru on my lunch/dinner break at work. I bit into my sandwich once I was parked back at work and noticed a weird taste. I spit it out, turned on the over head light in my car and inspected the sandwich. There were MOLD SPOTS on the bread. I tried to call the restaurant, but apparently they close at midnight -- and nobody answered the phone. I've reached to the company on multiple levels and have gotten zero response. If you do take the chance on ordering from this particular store -- inspect your sandwiches for mold spots, because apparently the employees don't.
26 days ago
22 days ago
The meal was cooked just right! The service provided was excellent and staff had smiles! The restaurant was very clean! read more
5 months ago
1 year ago
Great burger not dried out, but cooked throughout. Quick service from ordering at self service kiosk, picking up food at counter, to busing our table. Nice quiet Route 66 Mel's style. read more
8 months ago
1 year ago
I can't even tried one of those steak burgers and it was better than I expected not something to go crazy about, but not bad at all it was a good size burger nicely made by the cooks inside and the lady at the drive-through was actually nice. I didn't have to wait long or nothing. I wanted to go inside and eat, especially after getting a glimpse of the scenery and the dining area. read more
8 months ago
8 months ago
Love this place! I got a peanut butter shake it was perfect! Hector was a very good person in the drive through. I also love the boy at the counter Andy. The old diner vibe was awesome gave me flashbacks to my childhood. Butter burger was perfect! read more
6 months ago
Just keep my food you left in the window. No service. My food wasn't even put where the pick up mobile orders are supposed to go. I stood there for 6 minutes before seeing my food in a bag, opposite window. Just getting cold. Clean restroom. Crap service today. I will try again in 2 weeks. read more
8 months ago
Great burgers & yummy crispy fries! Great prices, too! The meal deal is such a bargain. And during the week, an afternoon happy hour gives you 1/2 shakes or sodas. Let me tell you about those delicious shakes: wonderful! I especially like the Oreo one but hubby likes chocolate! Brain freeze!! Burgers: individualize with condiments--we like extra onions! Crispy edges & meaty for a fast food place. Fries: can't beat them!! Hot, fresh, tasty!! The workers are pleasant & helpful. The restaurant is clean & cheery. The rewards app is easy to use. read more
2 years ago
Friendly staff. Amazing food. Restaurant is extremely clean. The restroom is clean and spacious. read more
1 year ago
2 years ago
2 years ago
2 years ago
4 years ago
Our family went to Stake n Shake in Coralville Iowa today at almost 3 pm. We ordered at the Kiosk, the only option available. The kiosk had options to log in using phone number, email, or as guest. We live almost 2 hours away from the nearest Stake n Shake, so we ordered after selecting the continue as guest rather than waste time creating an account. it then asked for a name for the order and said that name will be called. I typed in my name, paid, and sat down to wait for our food. When the food was done the sever called out order 112. my husband and I looked at each other because it wasn't my name that was called and we were never issued a number, but we were the only ones there except for a couple that hadn't finished ordering yet. The server very rudley yelled "is that you or not". my husband went up to collect the food and she refused to hand it over without checking the order number on the receipt. We never got a reciept with a number from the kiosk. The server refused to give us our food. My husband explained that we didn't get a receipt or a number, the kiosk said my name would be called. He also confirmed what we ordered.. she said without the receipt she can't give us the food because we can't prove its ours and not grabbing our receipt was irresponsibleand not her problem. Companie policy says she needs to check our receipt first before she can serve the food.. keep in mind we were the only ones there that had already ordered, the other people were still in the process of ordering. My husband had to forcefully take the tray of food we ordered from her hands while saying we paid $42 for it and we are going to eat it while she yelled that we can't have that. At this point I walked up to the kiosk and took a picture of the screen saying it will be done by name, not number and that I would be notifying corporate at this point. She completley lost her shit. While we were eating she was walking around the restaurant yelling about how rude I am, how we could be stealing right now, how we ordered too much food anyway, and made remarks about the blonde haired children sitting over there (African American server) (mine were the only children there), before quitting on the spot and walking out because of whites like us. The manager came out, but never acknowledged or approached us and avoided the side of the store we were eating at. So my husband got up and approached her. The manager half ass apologized by saying they got a new system and their orders are supposed to show the name on their side, but are still showing up as numbers. she also said that the sever shouldn't have done that since the kiosk does not print receipts anymore, it emails them, and she should have instructed us to check our email. That was it. 1. When you order as "guest" it does not ask for email, so even then we still would have been denied our food because there is no printed number, nor number shown on screen, and email receipt is only for those with an account. it only asks for name and says that name will be called if ordering as guest without account. 2. We could confirm what the order was, and were the only possible people it could be for being the only ones there that had completed ordering. 3. the reason I ordered "too much food", not that it's any of her or your companies business, but since it was yelled about and I was shamed over... I had just gotten out of a medical procedure and hadn't had anything but water for over 24 hours. So sorry for being a really hungry cow and chosing you you I guess. But I promise we won't make that mistake again. 4. It wasn't so much food that it should have been too much work and entitled. my order was... two grilled cheese kids meals (one with apple sause cup; one with fries) and to kids shakes. 1 triple steak burger with large fry and shake. 1 BBQ burger with large cheese fry and shake, plus a cup of Chilli. if your restaurant can't handle a 4 person table ordering 1 sandwich and fry per person plus drink and a single scoop chili for one person, you shouldn't be in business. And finally...the race of my small children is none of your God damned concern and should never be brought up in a hissy fit over us still expecting our paid for food despite not having- as what turns out non existent to begin with- receipt. We were hoping to stay in town and do some shopping afterwards and enjoy the day off since we hardly ever make it out that way, but we were so shaken up by the experience that we ended the day early and drove home while I cried the whole way. read more
2 years ago
5 years ago
I used to love steak n' shake -- but the last few months... they've left a bad taste in my mouth. On June 27th, I ordered a grilled cheese sandwich through the drive thru on my lunch/dinner break at work. I bit into my sandwich once I was parked back at work and noticed a weird taste. I spit it out, turned on the over head light in my car and inspected the sandwich. There were MOLD SPOTS on the bread. I tried to call the restaurant, but apparently they close at midnight -- and nobody answered the phone. I've reached to the company on multiple levels and have gotten zero response. If you do take the chance on ordering from this particular store -- inspect your sandwiches for mold spots, because apparently the employees don't. read more
Service can be a bit perfunctory at times. I feel like they are short staffed overnights on occasion. That said, the crew working overnight busts their asses. Food is priced very reasonably. $4 for a mound of fries and a "steakburger" is not a bad deal at all...if you order a side of cheese sauce, it comes in a little tiny cup. Might want to order two just to cover yourself, as one cup has never lasted me. I recommend against ordering things that aren't cooked-to-order late at night, such as the baked beans and the chili. Its painfully obvious they've been in a pot for a long time. I also believe the cottage cheese w/pineapple has been removed; too bad as it was one of the few healthful options. With all this said, the kids will love the shoestring fries and you can probably get a family of four out the door for $25 with tip. read more
5 years ago
4 years ago
Self serve computer menu kiosk a lil quirky, but i got through it! Food was amazing!!! Great bargain read more
This is always our go to stop when going to or through iowa city. My wife loves the burgers here and I love the chili mac and cheese fries. Today I ordered the chili mac supreme. It was delicious as always. The great chili mixed with onions and cheese all on spaghetti noodles. It's great filling meal for a cheap price. I also got an order of cheese fries which are always fresh with hot cheese sauce. My wife got a prime steak burger original with bacon. She said the burger was juicy and perfect her fries were also hot and salty just the way she likes them. The wait staff is always friendly. The store is always clean and well kept. They have one of the cleaner restrooms in the area. All in all this was a great trip as always to steak and shake and I am sure we will be back any time we are in the area for some good cheap great food. read more
3 years ago
3 years ago
9 years ago
This was probably one of the cleanest Steak 'n Shakes I have been in. We had a very mild wait (5 min) to be seated. The waitress was very attentive. Our shakes and drinks were served promptly and we never had to ask for a refill. Food was cooked fresh and was received within 10-15 minutes from ordering. read more
This may have been the first time I've been here and certainly in over 10 years. It had just opened up when I was leaving town and Culver's was closer to my house. This is tucked away off the beaten path. Next to the stuff consignment store. Great happy hour M-F 2-5pm that gets you half off shakes and drinks. All burgers are amazing. Not top flight beef but pretty damn good still. read more
5 years ago
4 years ago
3 years ago
12 years ago
This was a very impressive visit! At first I was slightly deterred due to the parking lot being filled and the long line of cars at the drive thru but I'm glad I made the choice to stop in anyways. Despite the large crowd of people waiting my party of two was greeted right away and our name was put on a list. After a brief 3 minute wait our name was called and we were seated. After another 3 min out waitress arrived and had our order taken. And you guessed it! Another 3 min later we had our food! The Jamaican jerk burger and bacon lovers burger were really good. The Jamaican jerk sauce has just the right amount of sweetness without being overpowering and the bacon lovers burger was just that! Plenty of bacon! And can I just add the french fries here Are on a whole other level of good compared to other fast food restaurants and you can choose from a variety of seasonings to add to your fries. The price is amazing at only $4 and the ambiance is that of an old diner. So don't let the crowds keep you away, they move you thru quickly! Good food, good service, and great price! read more
7 years ago
10 years ago
I LOVE Steak 'n Shake. So much. They have this double guacamole burger that is so delicious. The overall food is obviously cheap quality, but like that reallyyy good, yummy cheap. Their shakes are also so yummy. There's a pretty good variety of flavors, and all the ones I've tried were so good. And they have such cheap deals! They get really busy sometimes, but I think their servers do well amidst it! Great food, great service. read more
3 years ago
9 years ago
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2806 Commerce Dr
Coralville, IA 52241
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(319) 800-6117
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http://www.steaknshake.com/
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