Very good burger, had the right amount of seasoning and fries had the right amount crispy to them. With the double patty not as messy as one would think to eat. The staff were friendly, service was fast, it took from when I order the food to come to my table about four minutes but at the same time it was not that busy. I order about five minutes before the church crowd showed up. There are two television so I had something to watch. Will come again. read more

The food was hot and decent. The problem was the dining area is trashed. The drink area is a mess and no ice. I had to ask for a wash cloth to clean my own table as there was not one clean in the entire room. I might give them another try as my nephew loves cheese curds. read more

Lately the service has been really bad. The drive thru today was a mess. Our food was prepared sloppy and the girl at the window was a clueless mess... The need better training or some people who actually care about customer service.. We won't be back to the Florence location for a good long while. read more

Probably our favorite fast place to eat. Food always good no matter what we have gotten. Our girls pick this over most other fast food places when we need something quick. Cheese curds are the best!! read more

Being a near-Wisconsin native, I've been going to Culver's for a number of years, and this one is no different. For fast food, this is it. Great burgers and good fries, but I usually stick to my regular order, which is a pork tenderloin sandwich(mustard/pickles), cheese curds, and a Culver's root beer(which is outstanding). read more

The food tastes great, I love butter burgers, cheese curds, concrete mixers, etc. However, the service is the WORST I HAVE EVER SEEN! I have so many stories. I was able to finish a tall concrete mixer in the time that they made my food (i was going through the drive thru) and they didn't compensate me at all with coupons, given it to me for free (the food took like 20 minutes) or anything they just said "sorry for the wait" and closed the window. The service has always been slow, and I have put up with it but tonight was the last straw. Something always goes wrong every time I am there, so i was expecting something, but not something so easily messed up. I asked for a concrete, but the two for one deal, and instead of putting vanilla custard in them, they made them pumpkin spice, just because? I didn't even mention a pumpkin or a spice, so there was literally no reason for doing that. I would not recommend giving a an expensive "fast food" restaurant with no good service your money. Take it to McDonalds or Taco Bell next door, at least they can make their food correctly in under half an hour. Culvers, if you wanna improve, literally fire your entire staff and get a better vetting/interview process. read more

Once we ordered, we were actually charged almost 20$ more than supposed to. The manager refunded my money, but wasn't apologetic at all. Then, my food came and it was wrong. After waiting another 15 minutes for the RIGHT food, I finally ate, and it was good. All in all, food is good, service, however, is awful read more

While very satisfied with the food I ordered, it seems to take quite some time to actually place an order! When most of their staff are standing around chatting while the line is backing up...very frustrating! Watching one dance around while I'm waiting, isn't pleasant. read more

My order was given to the car in front of me, even though I had an order number and so did they. The food runner shorted them part of their order, went back in the restaurant came back out and gave them my order. I noticed that they pulled in to a spot and were going through the food. The food runner approached my vehicle and didn't have my order. She told me that mine was being worked on, and she would be back out. The two gentleman that were in front of me approached the food runner at that time inform her that their order was still wrong. They asked me if "I ordered a double, fry and chili, because we went through it." I told them that was my order, and the food runner said..."just give him that order", even after the two guys said they touched everything. It was a big NO all the way around. She said she would see what the manager wants to do. That's when I requested a refund, which she informed me that I would have to go inside. I did go inside, and the manager said he would redo the order. Why would I trust another order if they can't follow the simple rules of food integrity. Mistakes happen, but poor training is unacceptable. read more

Line went quick until we were given a number to pull up and wait. Waited about ten minutes after making it through the actual line. Just to get a grilled chicken sandwich when I ordered a cheeseburger. I was starving sooooo chicken sandwich it was. Enjoy. read more

This was my first visit and I didn't know what to expect. I ordered the sour dough burger (it may have been a double, not sure). The sour dough bread was buttery and good. The burger was the thinnest I've ever seen. It says online made to order. I don't know if that means I should have been able to order it a medium but no one asked. The burger was so thin and so over cooked. It didn't come with tomato or lettuce but they were very nice and got that when I asked. I would definitely never order it again. I also had a side of green beans. They were ok but full of butter. read more

If fast food burgers/ chicken sandwiches and fries followed by ice cream is your thing, and a Wendy's Frosty just doesn't quite cut the ice cream portion for you, go find a Culvers, I think you'll like it. Good service, clean, consistant good quality make Culvers a solid 3 stars. read more

I have no complaints about Culvers. The food is great, the service is wonderful! Concrete mixers, butter burgers, and their own root beer. And some of the best onion rings around. Yum Yum! read more

Very first time here. We had bogo coupons and decided to try it out. I thought it was a step above your basic fast food. The prices were good for the quality of food you got. I got a value basket with the deluxe burger and cheese curds. The curds were really good and the burger was fresh and tasted great. I also got a scoop of chocolate custard after my meal and it was very tasty. I'd never tried custard before, so for someone else who hasn't, I would describe it as a slightly thicker soft serve that tastes creamier. I liked how you order at the counter and they bring you the food. Service was very quick and the employees seemed relatively friendly. They also accepted multiple coupons that we had even though it said on them that they wouldn't take two from the same customer. So that was nice. It was pretty crowded and busy, so it seemed like a pretty popular place to eat. The inside dining area was pretty large and everything seemed clean. I'm sure we'll go back. read more

Brought to you by Lipitor! They're bi line should be "deep fried". Decent value for the dollar but doesn't seem to be getting the traction here as it does further west. I have no recommendations. And I have no "bewares". read more

Came here for lunch for the 1st time. They have a nice sized menu selection. I got the Ruben and my boyfriend git the tuna melt. Very good. Wish there was one by me. read more

This week I had one of the best burgers I ever eaten in my almost 70 years. Moist, flavorful, tasty, and huge - all at a reasonable price. Did a drive-thru and service was prompt and courteous. read more

This Culvers is rough! And I absolutely love Culvers. But this location is trashed and the employees seem stressed. I haven't been here in a while, but it's gone down hill since my last visit. read more

This was our first time here in years, second time total. And will be the last time. Fast food should not cost almost $20 for two adults and a child--these were not full meals by the way. Two burgers, one fry, one drink and a kids meal. And it was certainly not fast despite there being plenty of employees present. The dining area was messy/dirty and the person (sort of) cleaning swept a little here and there and then began to clean off tables, leaving more crumbs on the floor. It just wasn't a pleasant experience, and we felt ripped off. Why I give it two stars is the tasty chocolate custard. My daughter enjoyed that, and if we were in the area and wanting a cold treat, I may consider going through the drive thru solely to get her that. read more

We really like this place. It's a fun place to take the kids. The burgers, cheese curds, and custard are all yummy! I'm not a fan of their fries. The prices are decent. The service has always been great. They sell pints of custard in the small freezer in the front if you want to pick up a dessert for later. They have televisions playing cartoons or sports. This place is an all around family friendly hit! read more

As usual the food we got was good but the overly expensive cup of soup and side of cole slaw were both only half full. They must also have a shortage of crackers because it was like pulling teeth to get more than two. read more

Ate there last night and the crew is all new and not freindly. No greeting when going in or out. Manager was sitting at a booth all slouched down and on his phone and didn't say a word to us. I told my husband he won't last long. We eat here often. Maybe will stay away for awhile. Things have changed and not for the best. 5/4/15. read more

We go here weekly. They have gotten better with getting the order correctly. I do check and make sure everything is in my bag because twice I was missing something. The main problem is if you go through the drive thru...the Pepsi taste terrible! I usually taste it before I leave but I didn't the last time and it was awful! Always too much carbonation. read more

This is my favorite fast food joint in Florence. The food satisfies all my cravings. They even bring the food out to your table if you dine in. I've never waited in line too long here during my visits and the staff is always friendly and charming. read more

waited over 20 min for a ice cream cone and two sundaes. had to ask for my money back, and it was like pulling teeth to receive it. took three different people to get a refund. will never return to this, sad. read more

Always enjoy a good meal at Culvers. Especially the Cheese Curds. Lots of options for food. Everything from Burgers to Chicken, ice cream and root bear floats. If you want a good cheap meal this is the place to go read more

Being an ex employee here, I should warn you, never eat here. The kitchen staff never wears gloves, temperatures of food is never up to health code standards, and customer service has always been terrible because they simply do not care and have not been trained properly. As an ex manager there, I tried my hardest to make the restaurant as best as possible, but there's only so much one person can do, especially if the owner doesn't care. The restaurant has never been completely cleaned properly. The drive thru is always slow. And it's never staffed properly, so they're always slow! As soon as I left, they dropped to the worst Culver's in America!! Since then, I think it has gotten a little better, but I would never go there again. read more

My wife and I love to get the family-sized cheese curds. The custard is also really good, along with the fish and the fried shrimp. I am not a huge fan of the butter burgers, but the cole slaw makes up for any shortcomings. The service at this location is also very good. read more

CULVERS ROCKS.... Always a good collection of local kids to wait on you and almost always very friendly. The frozen Custard actually IS frozen custard!! And the Butterburgers are the best burgers in ANY large chain restaurant I have ever patronized. The place is also pretty clean as well. Tables and bathrooms. Don't see that much in chain restaurants. It never ceases to amaze me how unimportant that seems to be to folks writing reviews. Like somehow the filthy habits of the staff end with the tables, floors and bathrooms and never carries over to what you are eating. INCREDIBLE!!! I also see poor reviews of this restaurant based on food other than burgers and frozen custard. OK, guess I have to question. If you to to a fast food BURGER and Frozen Custard place and get the seafood or pot roast, what is WRONG with you??? Do you go to Jeff Ruby's restaurant and buy a burger and fries??? Do you buy your burgers and fries at a premium Seafood house?? GAAAAAAAAAA read more

I used to come to this (Florence, KY) location because it was convenient to stop in when I saw friends in KY. But I will stick to driving the same distance to the Mason Ohio location because between poor service, and a store manager that doesn't care about bettering customer service, I'm not coming back. First off, going through the drive-thru was sketchy at best. Didn't receive my whole order of chicken tenders, fries were cold, not receiving the sauce I asked for to eat with the chicken tenders, no napkins, and they downsized my shake order while still paying for a large. When I got home, I called them and spoke to a woman who said she was the store manager. Having a slightly dismissive attitude to my review of my service there, she offered to send me coupons, took down my name and address, and.... Nothing. It's been about a month now, and I take that to mean that she was just appeasing me and my rant to just get me off her back. Not only did she say that she doesn't work the drive-thru, which I understand, but where is your managerial skills to teach the employees to actually do the bare minimum of what's expected? It wasn't a busy time, no other customers behind me, and a couple cars in the lot, so the "busy" excuse gets thrown out the window. Just poor management, and shoddy follow-up. THIS IS WHY YOU WORK FAST FOOD. read more