Made an online order tonight, and like every time I order from here my burger only got one of the three toppings I asked for. Wasn't too busy, so not sure why this always happens. Order wasn't done even though I came in later than my time - ten minutes later actually. Burgers are average, better than McDonald's but we will probably skip this option next time read more

My hungry teenage boys asked to stop by for lunch. This location is conveniently located in Florence KY on mall road. First glance as we pulled up was inviting. There is plenty of parking, the restaurant was very clean and organized and the restrooms were well maintained. The restaurant was nicely decorated and fun. The ambiance was bright and fun. We were greeted by the friendly staff when we entered and placed our large order to go. While we waited, we made our drinks and enjoyed some peanuts - so fun! We watched as our food was freshly prepared. I like the option to pick your toppings for your burgers. We all like something different and like this option. The Freestyle Coke machine was fun and the drink area was very clean and organized. The tables were clean and well organized. Our order was quickly prepared and packed nicely. The hand cut fries were fresh, overflowing and filled the bag. The staff were very friendly and gave us a small bag for napkins and ketchup- nice touch. We took our burgers, fries and drinks to enjoy at the park. The fries were hot and delicious. The burgers were huge and so good. Everyone enjoyed their food. It's rare to have happy and full teenagers! read more

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I tried using the website to make an order. It was super easy. The problem was, I didn't get a notification that my order was ready. And out of 5 people working, only one wore a mask. Now the food is the usual great food that I expect. Delicious, juicy burger. Hot fries. I really would like to see the use of masks by people preparing the food. read more

Five Guys - Burgers Near Me - Florence, Kentucky

This was the first Five Guys I ever visited, and it immediately became my favorite burger chain. This location is always clean and the food is always fresh and tasty. My only minor gripe is the wait times have been a little excessive a few times. Still, it's an excellent Five Guys location and I would reccomend it whether you are a fan of the chain or looking to try it for the first time. read more

The cashier was literally yelling...WELCOME TO FIVE BELOW!!!!!!! So ridiculous! No one wants to be yelled at when they enter the store. 10/6/2022 3:30 pm. HORRIBLE!!! The customers were not happy. read more

Five Guys is a well regarded burger chain and this is its location on Mall Road in Florence. I had to get a carryout on this occasion although indoor dining options were available at the time I went here albeit at a limited capacity. They're a very traditional, no frills joint in that they do burgers and fries and not a ton else (they do have delicious hot dogs although I didn't get one this time.) Any burgers are their game and theirs are definitely one of the best. Although they a very extensive toppings list fkr you to choose from to put on your burger I went with only ketchup, mustard, cheese, and hot sauce. The meat is very high quality and is where all of the flavour is at. Juicy and cooked to absolute perfection it was the perfect patty. The condiments I chose supported it very well including the hot sauce which tasted like Frank's Red Hot or at least something very similar to that. It was fantastic. Unfortunately with my long trip between Five Guys and my house my fries ended up being soggy and disappointing. That's by no means their fault and I'll say right here that their fries are some of the best and most plentiful but you gotta eat them at the restaurant while their still hot. In any case the food was delicious and the staff were friendly and efficient so a very good carryout experience from Five Guys in Florence. read more

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So the forgot to put mushrooms and bacon on my burger. No biggie right? Just make a new one. What is this? What am I supposed to do with this? Make my own burger? What did I pay for? Worst Five Guys experience ever. read more

Five Guys - Burgers Near Me - Florence, Kentucky

Ugh. Terrible service. Placed a DoorDash pickup order. Got there a bit early and waited by the pickup window for 15 minutes while nobody acknowledged me or even made eye contact. I finally (3 minutes after my pickup window) went up and had to interrupt one of the workers. They then pulled a sad cold bag of food from a high shelf. Never going back read more

I like the fries well enough. And the burgers are decent. I suppose I need to order a burger with less on it, as I always make a big mess. At any rate, it could be a little cheaper for what you get. And I've had better burgers at five guys in California, but hey, not all locations can be winners, right? The employees are great. Just not THE place I go to when craving a burger. I just go when my friends want to. read more

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I ordered and paid online. Got there and stood in line to say I was there, cashier yelled out I was there. And then I waited while every other person in line got their food, defeating the whole point of ordering ahead, they were calling order numbers in the 80's while my order "67" sat the the shelf getting cold. Finally got it home, fries ice cold and missing bacon on the bacon burger. I called the store and a manager said the general manager would call me back next day. Day is over, guess what? No call... would definitely not bother to order online based on my experience. Poor customer service. read more

Outstanding food and great customer service. I ordered online but for some reason it wasn't appearing when I went inside to pick it up, but Brian helped me out and made sure I got my food and made sure the order was right. Been coming to this store for a long time and happy to see it hasn't gone anywhere. Thanks! read more

Great hot dogs and burgers!! A lot of people don't realize how good their hot dogs are and that you can load them up like the burgers. Their fries are on point, Cajun seasoning was a little heavy last time. I would like to see a little more cleanliness and polish but that's just trying to nit pick. read more

Burgers and fries are good, but everything in this building is either greasy slick like floors everywhere even in the bathroom. Or its sticky like the seats. read more

Love the food but went when it was not crowded and the people working there were laughing and talking and acting silly while cooking my food. Made me lose my appetite. Very unprofessional. read more

Disappointing service, stingy with the toppings I got a 9$ burger in a pan and I didn't even get the normal portions of lettuce and tomato or onion that come with a Burger on a bun! Cheese wasn't All the way melted either. They weren't busy so that's not even a excuse. The place is a hazard floors are extremely slippery every90%of the tables were wet or had food on them. I didn't want to eat there but couldn't drive and eat either. Overall disgusting disappointing and don't go there. read more

Five Guys - Burgers Near Me - Florence, Kentucky

Good burgers & fries but not much else. The name pretty much says it all, burgers & fries. although there is also hotdogs & grilled cheese sandwiches, i usually go for the burgers. and they are good burgers with about 15 choices of toppings for no extra charge, so i didn't mind paying more than i would for a big mac or whopper. and fries, plan on either sharing them or taking some home because they give you a lot of them. the atmosphere is okay but could be better if they got rid of the bags of potatoes and boxes of peanuts in the shell, which you can snack on while you wait for your order. i personally don't see much of a connection between peanuts in the shell & burgers, especially at a fast food place. and with the cooking area right behind the opened order/pick-up counter, you get the chatter & such from the servers/cookers which is nice but can get annoying after a while read more

I try to follow a keto based diet and this is one of my favorite places to get a naked burger w/ all the fixings. I have never left disappointed. My husband and kids inhale the fries and oh what a bag of fries you get! Get a small, it will feed two, almost three people and they're fresh and delish! read more

Great attitude! Great service! Great burgers! When i am in the mood for a good messy greasy burger this is the place we go! Just remember if you order a hamburger it is a double if you want a single it it a little hamburger. Also the fry's are huge a regular is more than enough greasy goodness for two or even 3! read more

Got my mom lunch today at Five Guys. It was amazing. The food was just right for me and my mom. I was 16 cents short and the cashier helped me out with the change. If you are ever are starving and are craving a Cheeseburger this spot is it! read more

The employees at this location are very friendly. The burgers are always piping hot and delicious. I usually get the "little" bacon cheeseburger which is anything but little. One of my favorite things about five guys is that they use fresh jalapeños instead of pickled jalapeños. It really makes all the difference. Pair your burger with fresh cut Cajun fries and dig in!! read more

Five Guys - Burgers Near Me - Florence, Kentucky

If my family were to come visit from England and ask me to take them for the classic American burger this is exactly where i would take them. I have been here several times and the burgers are always cooked to perfection. You can get just about any topping you want and one order of fries is enough to feed a family. And if you're feeling extra saucy spring for the cajun seasoning on the fries, its magical. They even somehow manage to offer a vegetarian option which is fascinating and ingenious. read more

Five Guys - Oh burger heaven - Burgers Near Me - Florence, Kentucky

The burgers here are okay... The beef was not that great. The fries are pretty good, and are made from fresh potatoes. I'm not sure what the hype is about. The burgers are not that great! They also have a soda machine which can make many combinations of flavored sodas. The cherry coke was weird. Not impressed. read more

None of the condiments we ordered were on the burgers and we ordered regular size fries and got small. Good burgers just not the way we ordered them. For that much money I like to get what I asked for. read more

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This is a great location! I love how clean the restaurant is both the dining room and bathroom exceed my expectations. The food is always hot and while the fries could sometimes be crisper, they are my favorite fast food fries in town! read more

The food was good but music was way too loud. I had to keep repeating myself on phone because clerk couldn't hear me and the same in store. I couldn't hear them they couldn't hear me. Would not dine in. I commented and cashier told me Five Guys management was in charge. Turn it Down ! read more

Burgers are tasty and sloppy and that's why you visit. The fries are meh to me, but my family and friends likes them well enough. I think Cajun is better. The tables and chairs are passable but it could be a bit more comfortable. Serve yourself peanuts are nice, though we usually pass them by. The place could be a bit cleaner. It's not filthy or gross, but it's greasy, everywhere, even the bathroom. They use Coca Cola Freestyle, self serve, which I'm on the fence about since I think the Coke doesn't taste as good. Still, I'll take freestyle over Pepsi and self serve is awesome. When I've visited in the past, maybe three years ago, I had no complaints at all. Each time I've visited since then, the employees remind me why I stopped coming in. Whether they are busy or slow, the employees are always carrying on loud side conversations, often times yelling to one another, laughing in hysterics, or smirking and giggling. I once endured an inappropriate conversation by three bros, of varying age, talk of recent conquests. Ultimately, this stuff makes this place less inviting. The age range of the employees varies, and in my experience its not one age group or another that is more to blame, except the younger folks seem to out number the older. It's the entire crew, most times, joining in. The last time I visited there was an older lady (not old, just older than the others) who made the visit better but you could tell that even she was sick of her teammates. Have fun at your job, that's great, and makes me glad you can have that freedom, but don't do it to the point where doing *your job* is an interruption to your party time. They still work and get the job done, but it's as if the job is the thing they just do on the side. My first ever visit to a Five Guys was when I was in town in Clifton (Cincinnati, OH) and that location was loud, so, so frantic, all kinds of yelling, during lunch rush, and the customers and employees were mostly college aged males. It was a madhouse. I hated it, yet it was still more pleasant than this Florence, KY location can be. I really, really wanted to stop in today because I was in the area and it's been about 16 months. I couldnt get past my last few visits so I drove on to another place instead. :( Perhaps I'll stop by tomorrow and update my experience. read more

Meh! Better than McDs. Not as good as a local bar burger for the price. Always get a ton of fries.

Absolutely the best burger I've had in forever ! If you order a large fry make sure you have someone to share with ! Very clean restaurant wonderful staff read more

Came for lunch on a Saturday. The place was a mad house. I ordered the little hamburger and little fries, which was just enough for me. The table next to me had ordered a veggie sandwich with cheese. They forgot to include the patty. The sandwich was quickly remade and delivered to the table. read more

Why must they yell the number of patties that you are getting? You are in the middle of your order and you get interrupted by them yelling. Why can't they wait the 10 seconds it takes for you to finish your order before getting interrupted. read more

Gotta say I think this is one of my favorite burger joints. They have messed up my order a few times and they make me a fresh burger right away. read more

Best burger and fry around!!! Fresh toppings fresh burgers and fresh fries cooked to order. Bammmm.....!!!!!

Burger was pretty small for $4.99. Fries were super greasy also. Probably wont be back. Im not a burger guy anyway so maybe im biased.

Just go here. It's good and that's what matters. I also recommend getting a little cheese burgers out wont be able to finish a regular.

Great burger and lots & lots of fries! 50's retro diner decor, order at the counter and get everything delivered to your table in a brown paper bag. 2 small orders of fries could have fed a small third world country. Really good beef flavor to the burger, a bit messy with all the toppins, but worth every napkin. read more

Great burger had mine with the free toppings, fried mushrooms and onions. Cajun fries were terrific and messy just as I like em. Fast service got to watch as they're being prepared. Friendly service. They know how to run a burger joint .Definitely will return. read more

great burgers, overwhelming amount of fries, and good atmosphere. great for pick up or dine-in. I've ate there so many times now and not once had a complaint about anything other than that I always end up throwing away most of my fries cause there are so many. food comes quick and you can clearly see it being cooked. awesome place! read more

Absolutely love this place. I try to stop in once a week and of I'm craving a good juicy burger. Employees are nice and friendly and fast. If you want a quality burger at a good price come to 5 Guys. They are my second favorite fries. And got to love they have a Coke Freestyle machine. I always recommend 5 guys to everyone. read more

I've tried a few different 5 guys restaurants, and they are all good. This location however has a very nice staff. Everyone seems so happy to work there. The manager even came to our table to ask how everything was and even got me a new drink. 5 star service at 5 guys. read more

The workers are incredibly unprofessional. I feel belittled after patiently waiting to receive my food as the staff were antagonizing me. Not the atmosphere I'll ever step near again. It's a bunch of kids working and most likely spitting in meals. Whole experience was very uncomfortable. read more