I pretty consistently order a sausage, egg and cheese biscuit around 10:20 AM here, and three times now I have just gotten a completely different item. I don't know if they are generally confused, if the employees go too fast and miss read things, or if they run low on breakfast product near the end of breakfast and feel too lazy to make what I order. I think it's great that corporate Chick-fil-A will just give you a free item replacement if you raise an issue on the app. But I'm just gonna go there again and get the replacement item and it be wrong again. I don't think they're doing a great job of fixing a consistent issue . read more

This is my home chick-fil-a, and i typically receive outstanding service. this has been my go-to fast food place since i moved to the area. i'm writing this review solely based off our experience with the manager, who decided to give us attitude and a side of missing teeth for breakfast when she opened her mouth to tell us we aren't allowed to add whipped cream to a frozen coffee. we informed her that we had asked before, to which she cut us off to let us know that she was the big important manager in charge and she would not be allowing that at her store because they can't charge for it and weren't just going to give it to us for free. she also mentioned that anyone who had given it before had gotten in trouble for it. which is RIDICULOUS ? now, mind you we started NO argument and asked politely, but she greeted us at the window with attitude as if we caused a whole issue!! like girl it's 8:50am and i promise you that a dollop of whipped cream was not worth that energy. so congrats! the kroger next door has now gotten my extra $3, because i had to go buy a can of it at the grocery store. fuck you girl have the day you deserve read more

My visit to Chick-Fil-A in Newport, Kentucky left me with mixed feelings. While their food was undeniably delicious, the location had some drawbacks that impacted my overall experience. Let's begin with the positives. The food at Chick-Fil-A in Newport is consistently top-notch. Their menu offers a range of mouthwatering options, from their famous chicken sandwiches to their crispy waffle fries. The quality and taste of the food were definitely a highlight and lived up to the reputation of the Chick-Fil-A brand. Conveniently situated near I-471, this Chick-Fil-A location is a boon for road-trippers and travelers. Whether you're in need of a quick bite on the go or a satisfying meal during a long journey, the proximity to the interstate makes it a convenient stop. However, there were a couple of notable downsides that need improvement. Firstly, the absence of a walk-out drive-through option was a disappointment. While the drive-through service was available, it would have been more convenient for customers who prefer to place their orders in-person and walk out. This omission felt like a missed opportunity to cater to a wider range of customer preferences. Another aspect that needs attention is the speed of service. Compared to other Chick-Fil-A locations, the service at this Newport establishment was noticeably slower. Although the staff members were friendly and accommodating, the wait times were longer than expected. Implementing more efficient processes and streamlining the service could greatly improve the overall experience for customers. Additionally, the location itself posed a challenge for those using the drive-through. It was tough to maneuver into the drive-through with a car, especially during peak hours. Clearer signage or an improved drive-through layout would greatly assist customers in navigating the entrance with ease. In summary, Chick-Fil-A in Newport, Kentucky offers delicious food and the added convenience of its proximity to I-471. However, there are areas that require attention, such as the lack of a walk-out drive-through, slower service compared to other locations, and difficulties with the drive-through layout. Addressing these concerns would significantly enhance the overall customer experience. Despite these drawbacks, the exceptional food quality alone might still make it a worthwhile stop for those willing to endure potential wait times and drive-through challenges. read more

Be advised only the Drive-Thru is open. However, the staff here is pleasant and doesn't fall short of using the words "my pleasure." Chick-fil-A, it's awesome that you take the necessary time to train your staff. I also think it's awesome that heaters and booths are provided for them since they work outside. Good job Chick-fil-A. read more

Chick-fil-A - Spicy chicken with French fries - Fast Food Near Me - Newport, Kentucky

My mother-in-law had only eaten at Chick-fil-a once prior to this visit, so she wasn't entirely sure what to expect. We needed a quick lunch during our shopping day, so I chose CFA. I was happy to hear that she was impressed by the seamlessness of the visit and the friendliness of the staff. I felt like I had made a good choice. I love Chick-fil-a in general, but am always impressed with this specific location. Our food came out quickly and was hot and delicious. We both ordered tenders and fries with plenty of dipping sauces. We went through the drive-thru and the vibe was friendly, yet professional. read more

Slow service, disorganized, drive thru line took over 20 minutes. Employees totally unprofessional. Not the kind of service I'm used to for a chic-fil-a. read more

This is the worst chic fil a I've ever been to. They are never polite and the service takes a really long time in the drive through. They don't seem to have any control over their two lanes because no one is standing out there and allowing several cars in one lane to order and not allowing the other lane to merge in for their order. They are almost always confused whose order is who's when you get to the window because of this line problem. The food quality has really gone down, really small pieces of chicken on the sandwich and the breakfast sandwiches. I would go out of my way to go to a different chic fil a if possible. Also the pot holes in the drive way are outrageous. read more

We are big fans of Chick Fil A and we eat here very frequently. On our way back home from out of town my kids and wife wanted to eat here. I pulled over and we went through the drive thru. Like every other chick fil a they had a long line. The workers worked hard and efficiently to get us our food and it was hot and tasty. read more

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Normally this location is great but today was a fail. Couldn't even eat it. Quality control needed at the salad making station, please. read more

Chick-fil-A - Don't order the Cobb Salad or you might get the worst, bottom of the bag, pink/brown lettuce like I did today. - Fast Food Near Me - Newport, Kentucky

Worst food I've ever had from a chick-fil-a. Had to throw away half my spicy chicken sandwich because the meat was so damn rubbery it was not edible. Paid extra for a kale crunch salad for half a salad with literally zero salad dressing. What the hell. read more

As always, Chick-fil-A is my number one fast food place regardless of location. The food and customer service is as consistently good at this location as others in the area. The only difficulty with this location is it's not the easiest to get in and out of during busy traffic hours. I won't take points from that because it's worth waiting a little bit to leave when you've had such a great meal. Today I went for breakfast and had some chicken minis from saving points on my Chick-fil-A app. Each mini was complemented with mouth watering dip of Chick-fil-A sauce. Overall, Chick-fil-A's products and customer service speak for themselves. I love the majority of the menu and am willing to pay a little more than other fast food places because I know the quality will be there. Any time I've ever had difficulty with a meal the staff are quick to fix it. I recommend using the mobile app; scan, save points, and earn free food. read more

Chick-fil-A - Chicken Chick-n-Minis - Fast Food Near Me - Newport, Kentucky

The people that were working the window this morning were a delight! They made our morning. We were greeted with smiling faces. We had a very large order for so early in the morning. It was hot and ready and even more importantly correct. They didn't skip on the condiments. read more

Chick-fil-A - Diet Dr Pepper - Fast Food Near Me - Newport, Kentucky

Nice staff but check your order before you pull away. A few times now I have been missing part of my order.

I love Chick-Fli-A and this location is usually on top of it but the last few times I've been here something has been off. The last time I was here I waited 15 plus minutes for my pick up order at 840am. She said she thought it was a DoorDash and had it behind the counter, so it was cold and we were on our way to an event and didn't have time to wait. The second time, today, when driving through the drive through, behind the restaurant, it smelled of sewage/dirty diapers. It wasn't like a dumpster smell, it was like a something is wrong with their (or a surrounding business) sewage. It was disgusting. I still got my food but I had to roll my windows up sitting in the drive through and the smell still came into my car. read more

Chick Fil AYYYYYEEEEE!!! You konw the drill. CHicken. THatgs it. delish per ush. biggest downfall? Stephanie A in the drivethrough. All out non christan rude woman. She was cutting me off verbally and i didnt even get to get the meal i wanted because she moved me along like i was some herded cattle. I had pickles on my signature spicuy dsandwihf. my girl sarah didn't get her fork nor her sauce. i didn;t get a f dirnk or fries. my girl miiah had to share her fries with me. so sad. they were cold at that point. sheesh. read more

Never had a problem until today. Fry's arnt cooked all the way,Mac and cheese is way to watery, chicken is burnt and bun is soggy.. I also didn't get my sauce... really upset At least my tea is okay read more

They call this fast food, but it's honestly the slowest Chick-fil-a in the entire Cincinnati area. They also regularly skimp on the fries. I got this out of the bag from a carry out order. If this is what's in a large fry, I'm not sure if they put anything at all in a small fry. read more

Chick-fil-A - Large Fry? I think not - Fast Food Near Me - Newport, Kentucky

Ordered one of the new menu items and while I was waiting on my order at the pick up window, two workers proceeded to laugh and mock the new sandwich. It was simply rude and immature. One of the workers was a younger lady but the other one was my age or older. At least learn to close the window first! The new sandwich was good but that encounter left a bad taste in my mouth...pun somewhat intended. read more

HUGE fan of Chick-fil-A. If you don't believe me please read my review of the Oakley location. All that aside, this spot is much closer to where I live and I've only had positive experiences here. Most recently, I arrived roughly 15 minutes before the start of the lunch menu. The workers let me order of the lunch menu and were very transparent about it taking an additional couple of minutes. Service is great, people are fast, and everyone is nice. read more

This is long overdue, but I had a bad experience with this Chick-fil-A. I ordered through DoorDash one day and while it didn't take long for the delivery but one I got the food and everything I first noticed my drink was not correct at all. I then immediately went to check the bag and it was a completely wrong order, I reported the issue not only with DoorDash but with the restaurant its self and both parties accommodated accordingly. When I went to place the second order right after I had placed it, it immediately was cancelled, I reached out to see why DoorDash was able to give me another order for free from a different location but I still didn't hear anything back from Chick-fil-A Newport about it. I haven't been back since which sucks because this location is closer to my house but the Fort Wright location has been outstanding so far with similar issues so far. If anyone's looking for better environment, quicker service, etc. I highly recommend trying the Fort Wright Chick-fil-A! read more

I mean. For Fast food, i do love some Chick-fil-a. I put in a mobile order and grabbed it though the drive though. that place moves like a well oiled machine. My food was right and tasted like ever other visit. success. read more

I was shocked to see how long the Drive-thru line was around 2:00 in the afternoon. There was a short line inside that moved quickly. Employees are polite and efficient. Food was everything I expect from Chick-fil-A. Everything was hot. Chicken was well flavored and moist. Food was promptly out. There is a wide variety of sauces to choose from. Make sure to order your sauce while you are ordering. Location has new automated trash cans. There's a sensor that opens the door. Once trash reaches a certain level, it also can compact it. They seem to rely on the trash cans do the bulk I'm cleaning. The dining room was only cleaned once during our 45-minute visit. read more

Chick-fil-A - Waffle fries - Fast Food Near Me - Newport, Kentucky

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nuggies we're fire but fries were no where to be found still no refund. you will never see me at the newport chick-fil-a ever again im done. read more

Chick-fil-A - my soul when i don't get fries - Fast Food Near Me - Newport, Kentucky

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This is the second time that I order large fries and half was empty. I love their fries and it makes me sad. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Newport, Kentucky

My boyfriend and I was in the area. We wanted something quick. You can't go wrong with Chick-Fil-A! Especially the nuggets and waffle fries are my fave! This time I wanted to get something different. The Tortilla Soup in the picture looked mouth watering so I ordered that. I highly recommend getting a bowl! It's thick, has a great kick and hearty. My boyfriend got the spicy chicken combo. He enjoyed that as well. Dined in and really liked the service. They came around and catered to us. Took our tray after we ate and even offered to refill our drinks. The only con is the location. It's a cluster and congested but I can see why. Everyone wants Chick-Fil-A. If you come here on a regular basis or during a rush, I highly recommend you use your mobile app to order online. Other than that, this location is definitely a winner! read more

The best Chickie I've ever been too! They are always on top of their orders, always hot and fresh, and always super nice. If you are deciding between this location and others you should always pick this one. Outstanding job! :) read more

I am never disappointed when I come to chick-fil-a, it is always so yummy. I was looking to try the homey pimento sandwich however, I missed the limited time frame. It's ok though, I got the spicy deluxe chicken sandwich, it was so good. read more

This location, just like every other I've ever been to, is awesome. Same great menu, same kind, friendly and fast service, and a play area for the kids. I love using their apps because I earn points with every visit that then earn stuff like free fries, ice cream, anything! We love getting a delux spicy chicken sandwich, nuggets and plenty of fries and plenty of Chick-Fil-A sauce (that stuff is bomb!). On our most recent visit, I had my hands full with the baby in the car seat and the diaper bag. The gentleman who rang up my order at the counter insisted on helping me to our table by carrying out order cup full of lots of sauce. So sweet! Our food was out in no time. We dug in and enjoyed everything so much. We even remarked that we really should visit more frequently. It's money well spent for good food, the kids being able to run and us getting to relax! read more

I love going to Chick Fil - A so I happily came to this location to try it out since I had the time. The lady who took my order was really friendly and courteous. Food was made in decent time. This place reminded me of Portillos back home because the drive thru was so packed they had employees out there taking people's orders. Food was definitely good and wouldn't mind coming back here. read more

didn't have any of the breakfast i teams at 8 am. sat in line for 30+ minutes. Coffee was watered down looked like it was sitting there 20 minutes. Rude customer service as well. read more

I am very disappointed in the service I received.  I am even more disappointed in your manager mocking me multiple times to your employees. Tonight at 9:28pm I went through your drive through at the Newport Chic-Fil-A and placed an order for $15.88.  My card was charged.  I was not provided a receipt.  I requested it at the window and was told that they couldn't find it and to pull up.  By pulling up it blocked your drive thru. I then was told to park in a front spot and they would bring it out.  The male employee who said park out front left his post at the outside of the window and left me waiting. I waited for a while and my receipt was never brought to me.  I then went to the window and saw it was a different male.  He didn't know anything about my receipt.  I requested it again and he passed the sticker off the bag to one of the female managers inside.  She came out a few minutes later and said my card was not charged.  It was charged I checked with my visa.  Additionally a second female in a blue shirt who had keys to your store was mocking inside the restaurant on the bathroom side of the front counter.  She waddled from side to side and waved her hands in the air mocking me to her other employees.  I take great office to this as I have a family member with a mental disability.  Additionally, I went into the front door on the drive thru side and called your manager out for mocking me.  She, along with another female, stated that my card was not charged and if i needed a receipt then they could take my card rering the order and provide me a receipt.  I waited near the flag and called the 800# for customer complaints at chick-fil-a.  While I was near your flag pole in the front I saw your manager mock me a second time.  She didn't see that I was still there talking to the customer service people. I had to call the 800 number two times. The first person I spoke with put me on hold and disconnected the call.  The second took my information. This went on for over 30 minutes. My food is cold. I am more hurt by your manager's actions and mocking me multiple times. I thought Chic-FIl-A was a Christian company with morals. I clearly did not see that this evening with your staff. Highly disappointed in your staff's actions tonight. A receipt is one thing but mocking me multiple times to her staff went far beyond.  I wouldn't tolerate that with my staff. read more

Good food. They have returned to indoor dining and the service is good as well. I wouldn't eat there if you are allergic to nuts but otherwise great place. read more

all though the food was good they forgot a 8 piece chicken nugget and this makes me disappointed.

Please bring back curbside delivery! Writing this review sitting in the drive thru with crying kids in he car and it's no reflection of the food or service, just an unfortunate loss of convenience. read more

Thank you so much for the great service. Went above and beyond to deliver to make our event great.

Normally this chick fil is pretty good, but they do forget my sauces pretty often. I had a terrible experience for breakfast on my way to work. I was in a rush and went through the drive thru to grab a sandwich. I didn't realize how burnt my sandwich was until I was already at work. When I saw the sandwich I was so shocked that they would even serve this to a customer... read more

Chick-fil-A - Egg white sandwich with a little burned bun - Fast Food Near Me - Newport, Kentucky

Why review a fast food joint? Well, dining in here with a young child goes beyond typical fast food to actually be an enjoyable family experience. My son is 1 1/2 years old and I usually bring his own meal when we go to out to eat--either I don't want him eating junk or there isn't anything he really can easily eat. I was pleasantly surprised by the Chick-Fil-A kids meal options though and he actually ate his first full meal without anything from home here: grilled chicken nuggets, all-natural applesauce pouch, and milk. They have high chairs there and they even have those disposable plastic stick-on placemats provided. We also went here for the indoor playground, which is very nice. It's all contained with strong, taut netting so no fall risk and it seemed clean and well-maintained (helps that it's brand new). Our adult food was tasty too (alas, our choices were not as healthy as his!) but the prices are closer to "fast casual" than "fast food" (worth it for the dine-in experience). read more

Chick-fil-A - Indoor playground. - Fast Food Near Me - Newport, Kentucky

This location is the cleanest and friendliest one I've been to in the area! :) It has great outside seating and it's close to a lot of great stores and other restaurants. Even though it's busy, it doesn't seem chaotic. The lines go by quickly and the food looks exactly as pictures in the menu which I think is pretty amazing. Some other locations I've been to has all the sauces out where you can grab and go, but here you're asked which ones you want and it's given with your food. Nonetheless, they're not stingy about it, but accurate and generous! read more

Chick-fil-A - Event coming up! - Fast Food Near Me - Newport, Kentucky

Just had the worst experience I've ever had at a Chik-Fil-A. Sat on life from 10:30-10:36am to be told they weren't offering breakfast. There weren't nearly enough employees scheduled to handle the customers Only one 2 employees were taking orders outside and the line was literally around the restaurant. A second line had to form just to get into the main line. Again, something I haver never seen ar any other location across the country. I spoke with the Manager, MacKenzie Hogan who was very rude and condescending and didn't handle my issue the way I have come to know and expect from their restaurants. Their management attempted to explain that this a a "growing store" and they can't hire people who don't apply..." While I can appreciate that, the simple fact is that burden lies on the service provider and not the customer. read more

Hallelujah (pun intended), they're finally open! I went on the second day because freebies, duh! Got a freshly baked cookie while waiting in the drive thru line and a coupon for a free breakfast sandwich that I redeemed the next day.I don't think you can go wrong with anything on the menu, especially waffle fries. Coming from Michigan where we don't have Chick-Fil-A's, the novelty of going here is extremely appealing. Plus I live within walking distance (not that I ever would walk here... the shopping complex has a very anti-pedestrian design). I didn't know new fast food places still built playscapes? Haven't gone inside yet to check it out so maybe they're not so grody anymore? Just wish they were open on Sundays! read more