Burger was a bit dry and overcooked.... But honestly everything else was really good. Things happen, but overall everything was there, chicken sandwich was really good and their dessert is good too read more

Burgers were great but we ordered ice cream afterwards and it came to us like soup! Don't know if they were having machine issues or if it just sat there. I went to talk to the girls at the counter but was shocked that they were all standing there BRAIDING each others hair in a line back to front behind the cash registers! No manager in sight! We just scratched them off our list of FF restaurants we want to go back to. All teens that should know better. We walked out and passed a guy who saw what we did and turned around and just shook his head. He got in his car and left just as we finished getting our kids in the car. read more

I informed the crew when I ordered that I had an allergy. At every other location we've been to they change their gloves and take care to accommodate that without any hesitation so I feel comfortable eating there. However the location in Florence acted like it was a chore. When I tried to explain it to the girl giving us our food, she shrugged her shoulders and attempted to argue that it would fine. No gloves were changed, and everything was packed together so it wasn't safe for me to eat. The manager told them the correct way to handle everything and bagged it herself so it was safe. We won't be returning to this location. read more

I have placed to-go orders twice from Culver's in Florence, KY. BOTH times they have screwed up the orders by leaving things out. Once they left off half of a two piece fish dinner and the other they completely left out a mushroom/swiss burger. I am very unhappy with the incompetence in their staff and cannot recommend this place. read more

One of the better chain hamburger restaurants. Like the variety. The preparation was good. Ambience it's a hamburger place. They're neat and clean. That's what matters. read more

I would give the food five stars but service was lacking. Visited around 1pm 3/16/26. Manager took our order, everything was fine. I went back up to get custard. A young man was helping some customers and the dark-haired young woman was on her phone and didn't look up for about 2 minutes. Got order fine but as we were leaving, same young woman standing behind counter with phone up to her ear. You can do better, Culver's!! read more

The quality of the food and service has continued to drop over the years while the prices have gotten rather steep for fast food. Today's experience - almost 20 minutes to get my food after I paid at the window, I ordered and paid for a large fry and got a medium, and my Wisconsin Swiss melt burger was poorly prepared. The two patties were dried out like shoe leather, the sauteed onions consisted of more onion skin than actual onion, and the rye bread (top and bottom) was torn (yes, torn) into multiple pieces. Someone actually thought that this was a reasonable product to give to the customer? I don't plan on going back. read more

Great fast food! The burgers were restaurant quality burgers through a drive thru!! This is not a McDonalds or Burger King. Drive through super friendly and fast. The burgers were nice size, cheesy gooey, seasoned burgers! Got a fish sandwich as well, fried nicely! Yum! read more

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Went there Monday at 5:00 pm. Got spoken to rudely for asking a question. The food wasn't even good. The onion rings were either over cooked or sat around for awhile. Ordered a fish sandwich plain, with a side of tartar sauce, came with it on the bun and cheese. Cheese curds were not crispy. It wasn't even hot when they brought out the bag, only warm. When I just ordered it 10 mins before. Not worth the hassle to spend that much money and have that kind of experience. Won't be back. Would give no stars if I could. Don't contact me I don't want my money back. read more

Love this place....always clea, friendly staff...food cooked order, great shakes....what else would you ask for? Keep it up!!!! read more

Ordered through Uber eats. Burger was cold, had a drop of ketchup and mustard, burger was cooked so well done, it was flat and charred. Mac and cheese was cold. Burger was cold. Chicken tenders tasted ok, but were cold. Everything was very small portions for the price! read more

Food remains excellent. Parking lot was difficult to enter and exit. Service was slow.

Easy to order, self service drinks and the food was delivered to my table. Burger and fries were hot, fresh and cooked to order. The toppings on the deluxe burger were perfect. Great food! read more

Culver's - Deluxe single value basket - Fast Food Near Me - Florence, Kentucky

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highly don't recommend coming here. the person they had handing out the food had a discusting arm injuring and then after getting home i realized the bun to my burger was harder than a rock. very strict no refund policy demanded i come back into the store for review. read more

Loved the fried walleye. Liked that fries could be substituted with healthy broccoli.

I heard Culver's was known for its fish sandwich. Was very disappointed one of the worst I have eaten.Should have stopped at the first bite. But I ate it because I was hungry.Never again. read more

The service today was bad. A guy named Dakota was very rude and was playing around with a girl and didn't notice me until at least 5 minutes. It took forever to bring my food out and when he did it was in a very disrespectful way. While walking away he was talking over his breath. I WANT HIM FIREDDD On a different note, the tables was very dirty and the mustard and ketchup was out and no straws were sat out. read more

Ordered simple butter burger ...then waited more than 30 minutes!! Burger NEVER CAME! Ripped off by Culver's!!! read more

We grabbed some cheese curds and concretes for an evening snack. The place was busy both inside and in the drive through but our custard was delivered quickly and our cheese curds were not far behind and served hot. Overall a great experience for us! read more

The main reason I gave a 5 star is because the inside dining area was pristine. There was a teenage boy cleaning the table, sweeping and was super friendly. I can't stand it when you go inside a fast food place and the tables are dirty and the floors sticky so it was very refreshing to see the opposite. The ice cream was really good. We also got some pretzel bites that were good but left a weird after taste. read more

Culver's - Vanilla Ice Cream with strawberries - Fast Food Near Me - Florence, Kentucky

Being reminded why I never go to fast food. Sadly, no one cares. Very little competence. Overpriced food that you can't even trust if it's cooked properly. Came in and the floor was so sticky, long line with ZERO sense of urgency to get people waited on. Took forever to get the food. Order wrong. On a positive note my kids did say it tasted great. I'm done w fast food though in general, and my last few visits at any Culver's has been about like this one. read more

They have nice fish sandwiches services is good. They have good shakes and ice cream and nice place to sit into.

If Yelp allowed me to give 0 stars I would. I have NEVER been to a Culver's as bad as this one. I came in at 8:05pm...ordered my food at 8:15pm...and got my food at 8:45pm. NO ONE in the kitchen had gloves on and was touching ready to eat food with their bare hands. I had to tell the entire kitchen staff and crew to put gloves on before they made people sick. They had more than enough crew to serve everyone but it seems as if no one that works there cares. Everyone in the restaurant was complaining tonight! It was the absolute worse!! Don't go to this Culver's...keep on driving North on I-75 into Ohio and patronize one of the restaurants up there. Don't say I didn't warn you!!! read more

This is the best "fast food" burger that you can get! Their ice cream and shakes are also great! I've never had a bad experience at any of their locations. The drive thru was fast even during the COVID 19 when others weren't even open. read more

I have had good food and service 2x in the past week. The young people working here are polite, but seem incapable of answering basic questions about menu items. We got our food quickly both times and the restaurant was well staffed and clean. Good enough that we will definitely come back! read more

When we arrived today there was a sign on the drive thru that said they are short staffed. That was no worry. We would have been fine waiting whatever amount of time they needed. I get to the speaker to give my order and the girl that is taking it misses some of what we ordered but no big deal I just corrected it. The she didn't repeat it back. I get to the window and the order is all wrong. No big deal I tell the nice person in the window and he fixes it. Then he hands me my receipt. We have been charged for a meal we did not order. So I go in and the girl that I think was the same one who took my order tells me no they didn't charge me so I ask what the $11.19 is on my receipt. Then she storms away for several minutes. When she comes back she has a swipe card for the register and gives me the money back. She was extremely rude and unapologetic. Then I get back to my car where my family is waiting and we still don't have the food. So I pull to the front and as I park they come out with the food. The order was correct in the bag and the person who handed it to us was extremely nice. However, we will not return to Culver's. This was an extremely unpleasant experience. read more

I ordered a sourdough melt and the meal came to 9.32. When I asked why it was so much the cashier said whenever someone orders a sandwich it's automatically a double unless I mention a single. WTH is wrong here. I've never gotten a double cheese burger when I order a cheese burger or a double whopper when I order a whopper or a double quarter pounder when I order a quarter pounder. Also the place is dirty and needs to be cleaned and mopped. Several dirty tables waiting to be cleaned. Drink and condiment station needs to be wiped down too. read more

Our family is Culvers loyal, with half of us originally from Wisconsin (home of the original Culvers)! There's only two locations in the greater Cincinnati area and this one is unfortunately 30mins from our home. Our first trip down to this location was great. Culvers is a step above other fast food joints. The Midwest meat is just better. I'm not a big fan of thicker fries but theirs are so good and crispy. It's not a trip to Culvers without cheese curds so that's a must when ordering. If you're not considering dessert, think again, the custard is so good! This location faired us well! The girls behind the counter were very nice and helped us with our coupons (pro tip, sign up online for their email club for some awesome deals/coupons). Perfect Culvers meal you ask? Value Basket sourdough melt, fries, side of curds and a mini Oreo concrete mixer. read more

Culver's, Culver's, Culver's.. you never cease to impress me. So, I was *le Shook* to see your measly 3 star rating. I am here to set the record straight. My visit to your establishment was nothing less than 5 star! Your drive thru staff was professional perfection. My fries were piping hot and my burger loaded exactly to my specification. Not to mention you allowed a 27 year old to order a kids meal without so much as batting an eye. Your acceptance of my order with such grace, coupled with your delivery of the absolute perfect hangover meal, was the parking lot meal designed for a trash queen. Thank you Culver's, for adding your bit of light to this dark, dark world. read more

Culver's - Butter Burger, Crinkle Cut Fries, Fresh Frozen Custard - Fast Food Near Me - Florence, Kentucky

3 of the workers were out in the parking lot, one was screaming and dropping the f bomb every few words. Ordered my food online to be picked up via Curbside, got there and called the number on sign, no one answered, I then checked in on my phone via email sent to me. I ended up having to wait about 50 minutes to get my food. Workers came out and still didn't have all of my order. I could tell the food was made a while ago (probably when I first placed the order) so when I received the food it was almost cold. Will not be going back. read more

Nice, affordable spot to grab a bite to eat! I ate here for the first time with my girlfriend (she had ate here previously and recommended it) and I loved it! We both got the double bacon burgers with fries and my girlfriend ordered a strawberry and whipped cream mixer. We ordered and took our seats. When they brought out our order the employee was a little awkward and they ended up messing up our order and gave us one bacon burger and a plain double burger. I didn't make a big deal about it and started eating because it didn't make a big difference to me. The burger was GREAT. So juicy and just really tasty. The fries were served hot and they were nicely salted. The mixer my girlfriend got was also really, really good. I recommend to everyone who likes a good burger and some ice cream. read more

Culver's - Fast Food Near Me - Florence, Kentucky

Horrible! I honestly have not been to a place with so many lazy, incompetent people. Here's how it played out... My husband and I came here with our dog. I stayed outside in the patio area while my husband went into order his. After about 15 minutes I thought maybe he forgot that I was sitting outside however it turns out that a girl took his order and then dillydallied around for 10 minutes then made his order and let it sit on the counter for five minutes until it was halfway melted before she finally gave it to him and said sorry. So after that I decided to go inside to get a small vanilla cup of ice cream for my dog and a small custard for me. I ordered them both and then I saw the guy walking around not doing anything. Then I see him making an ice cream which I thought was mine, however it was his! He was going on break! I asked how long it was going to take because I was in a hurry they said there was something wrong with the custard machine so finally I just asked if I could have my money back. We were literally there for a half an hour trying to get ice cream and ended up with one malt that my husband got. On a side note it looked like the whole place was being run by kids... read more

Definitely the worst Culver's I've ever eaten at. The drive thru is a nightmare every time you go through, no matter what time of day. And the inside is almost worse, every table is dirty. You wait 5 minutes to be acknowledged to order. Don't know why we come here. read more

In the past I would have recommended this place....yesterday was perhaps the worst experience there. Just a whole bunch of teenagers working there that seemed overwhelmed and no strong leadership helping them out. My burger was overdone both times they brought it out and took a long time to get to me...both times. It's over priced for the quality I received. The floors were disgusting and the chair I sat in slid around with ease due to how slick the floors was. I almost gave this a 1* but the food was at least edible and the teens working there seemed to genuinely feel bad for the mistakes made. read more

I usually love Culver's but this is the slowest Culver's I have ever been to - and I've been to several. It took over 20 min to get our food and when it arrived, the fries were only marginally warm. The kids ordered ice cream - and we had another long wait. The place also had several dirty tables. Clearly they are short staffed. If your really want Culver's, be prepared to wait and consider drive through. read more

Now this may be a biased opinion because I was an assistant manager for culvers in Chicago, and I could run the kitchen and make sure food was tasty and looked perfect. But wheres the seasoning on the burgers? Why is it that orders are not being repeated back in drive or at counter? Why are cheese curds burnt? Why do I have to go inside everytime I eat here? Who's ever franchise this is needs to take a look and figure out your problems. read more

Ate inside and they let the ice cream sit for so long it was soup. They totally messed up the order, but we waited for so long we didn't bother. Worst service ever. read more

Love Culver's, just not this one. Empty restaurant, but always takes forever to get your food. Currently waiting 20 minutes on two sandwiches and a fry. I'd understand a bit more if it were busy, but it's empty. I had to go to the counter where the said they had a large Togo order and would be longer. It would have been nice to know that when I placed the order, or to prioritize the small orders, as I assume if you order a lot of food you may expect to wait longer. If they had let me know, I could have declined ordering and sitting there for over 20 minutes as I was on a schedule and ended up not even being able to eat any lunch at all. The worst part was, when I went up to cancel my order, they called back to the kitchen to cancel it, and they shouted back they don't even have my order on their screen (as in it wasn't ever going to get made)!! I could have continued waiting and no one even knew what was going on enough to update me. The lady offered a custard as we were leaving which was a very nice gesture, but doesn't help me having to work the rest of my day without eating. Never again read more

It would be nice if they would get your order correct and all of the order out at the same time. Won't be hurrying back. Manager has the personality of a rock. Back again, yep it's got worse. read more

My hubby and I first tried Culver's going back home from Chicago and couldn't wait to have it again on our next trip to the states. The burgers were fresh and tasty. I got the double mushroom Swiss burger and my hubby got the deluxe. I loved that the bun is so soft and the burger was juicy. We also liked the fact that it isn't quite as expensive as shake shack which we love too. I got the custard/ice cream after and picked two toppings and always enjoy it. read more