Offered $39 for a 5x10 for the first few months, then increased to $58 and just got an email to…read moreincrease it to $74. Stay away from these crooks!!

Been renting since 2016 and the cost of my unit has skyrocketed to about 350% of the original cost…read morein 8 years. However, Cliff helped me easily downsize to a smaller unit yesterday and I was able to get back down to an affordable level. Cliff was personable, efficient and knowledgeable. He was really great. So, I'd say to customers: stay on top of those price increases! But if you need to change units to fit into your budget, they make it easy to do so.

These people are downright scammers and thieves. I have dealt with them for years with my real…read moreestate brokerage, and they've always been great with me until I became a personal customer. They up sold me over the phone on a larger storage unit which I didn't need that they said would cost only $80 per month because that particular unit was on sale. It wound up actually costing me $120 a month with the insurance that they didn't tell me and then after two or three months they jacked up the price with no notice the price went all the way up to $240 which I refuse to pay so now they're saying they're going to auction off all of my things.

RATS!!! So many rats. I opened my unit to find LIVE RATS running around on my art, clothing and…read moreother special and irreplaceable items. The rats jumped up and then ran to hide inside my unit, when we disturbed them. The person who does maintenance was told by the front desk employee that he couldn't help move or touch anything in the unit, because of company policy and liability. The maintenance person said he would help, yet he wasn't permitted to do so. They allow rats to touch all of your things, but humans can't touch your items? Rats have free reign to spread disease across all of your valuables. And you should know that after this occurs, nobody at the facility will help you, or hire people to help you. You are literally on your own. When we started moving the bags inside the unit, the rats jumped out at us - inches from our faces - and ran through spaces into other units. It was a scene from nightmares. THE STORAGE UNIT INSURANCE WILL NOT COVER ANY LOSS!!! Even if you were paying for insurance - which I was - they will only offer a refund of 3 months of your storage unit fees. So don't anticipate that having insurance will help you in any way. The company will tell you that rat infestations are not covered. YOU WILL GET ZERO DOLLARS BACK, EVEN IF YOUR LOSSES ARE IN THE TENS OF THOUSANDS. Nearly everything had to be thrown out. Rats urinated all over everything. Rat poop in every bag. They destroyed things that were in zipped bags that seemed protected. They ate through supposed vermin-proof thick plastic and fabric, and then chewed up sweaters, hats, scarves, shoes etc. Had to throw out things with wood, any art. It smelled so bad that we put on KN95 masks. The person in the same row as me, 4 units away, on the opposite side of my aisle, was there crying because he also found rats in his unit. Everything in his unit was ruined too. The employees showed no shock or disgust. Admitted they have a rat problem, and it's well known to them. Said they've been trying for a long time to stop the infestation. I'm sure they've been through this so many times that they've become unfazed by the horror of their customers. It can't be fun for them to go through this repeatedly. It's unfair that they bear the brunt of blame, when it's the owners and management who are responsible. I have many videos and photos of evidence. Yelp doesn't seem to allow the more graphic pics to be posted. But these pics may be helpful to me, if I decide to pursue a lawsuit. This was not a hurricane or natural disaster. This was a conscious decision to knowingly allow a rat infestation to ruin the belongings of their customers, while simultaneously taking money from them each month, knowing the damage that was being caused in their units. Then I found out from a friend of a friend who used to rent at this facility, that they left because of rats. LAST YEAR! When I had called their main number to ask about relocating to a new facility, I asked the operator if they had gotten complaints about rats at my facility. They told me that they've been with the company for many years, and they hadn't seen any rat complaints. What a terrible experience, in every possible way. When I moved into the unit, they said they had regular exterminators, kept the property super clean, never had problems, and it was even climate controlled. They lure you in by showing you how easy it is to access your storage. You won't have to take an elevator when lugging stuff! Use a cart and roll on through! Seemed too good to be true. Because it WAS too good to be true. The stench of rat urine is potent, and you can smell it when you walk through the first floor. I thought it was a bad musty smell that was particular to this warehouse. I smelled it 7 months ago when I last visited my unit. But this time, the smell had grown much worse. And that horrible odor is the smell of rats. We all recognized the scent as soon as we started smelling the ruined items that were soaked and crusted in rat urine. I tried to bring home bags of clothes that appeared to be alright, and thought I could try washing them several times. But as soon as I started going through them, the smell was so sickening, and there was so much rat poop, that it all had to be trashed. This is a major safety hazard and this place should be investigated immediately - before people become ill. It's well known that rats transmit disease and nobody should be coming into contact with rat urine and feces. This environment can have a very negative impact on health. Hard to believe they have kids, immunocompromised, and older adults walking around in there. They are putting the health of their customers in jeopardy, and taking their money while doing so. Where is the NYC health dept? I moved to a totally different storage facility in a new location.

Jean Pierre made it very clear and easy, he was very helpful and kind. Looking forward to see how…read moreit goes when I move my stuffs. Merci Jean Pierre !

Orlando did an amazing job explaining everything to us in great detail…read more We were very impressed by how clean the facility was all the way from the storage units to the office. The exterior and interior of the building is well kept. Orlando really sold us on the unit with everything he provided. We had to proceed with renting & are very excited to move in

My belongings that I stored here were stolen. I found them on eBay. The management staff didn't…read moreseem to believe it, since they think their cylinder locks are impenetrable unless the thieves have drills. Just so you guys know - if you store things here, it could be stolen. It's not a secure facility and they completely dismiss any concerns about their security practices. Contacting their customer service email does very little as well - it's been a month since I reached out to their customer care address and they haven't provided any substantive response. It's not worth the rent you're paying.

Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

Customer at this location since 2020. EXCELLENT CUSTOMER SERVICE, all the property managers has…read morebeen amazing people (Audrey, Tierney, Jim and some others) I had a minor incident with a woman that was being trained as a new property manager, but Heather, the general manager, took control of the situation in a highly professional way. Premises are always clean and well maintained, issues with the gate and elevators are always addressed within hours. PEOPLE is the unpleasant experience at this place, it is common to see trash left by people around the main entrance, damages, and even big drops of paint. Too bad. I wish the price paid for the units would stay the same at least for a full year, but rent increases happen every 6 months. No matter what, I find this location very convenient, being a mile distance from home.

Update* It…read morecontinues to sadden me to report no response from corporate customer care on the broken air conditioner and humidity matter in my unit on the 3rd floor. I removed 7 full moisture absorbers from my unit today and added in 5 big tubs and 15 smaller in tub moisture absorbers. I'm paying for climate controlled and having to spend an additional $200 on moisture absorbers which I shouldn't have to given I'm paying for a climate controlled unit. There definitely seems to be lack of proper property management and corporate leadership at this facility. They seem to be unwilling to replace the air conditioners after 6 months of dealing with this problems that I only was made aware of by my own doing the end of September. I'm trying to resolve this matter to no avail. I'm giving management and leadership 48 hours to contact me to resolve this or I'm going to the investigator News reporter because you are defrauding customers not suppling the services I'm paying for.

Keepers, the previous owners, and the staff were great. Grrreat!…read more Storage Post is ok, fine, good. Prices go up frequently and they go up a lot. I appreciate the staff (but still miss the Keepers team.) Phone service is helpful but isn't the same as the on site team so some answers can't be dealt w by phone, and you can't be sure you'll find someone if you go. (Probably yes but they don't seem to have many people and there's no longer an office.) After the first floor it doesn't seem climate controlled although the signs say it is. Some plaster dust on my things, not sure from what but ... not from anything I own. Still... it's convenient and relatively friendly and there are lots of dollies and a good loading area (only room for three trucks but you can also use the street).

Yeah, pretty much all these storage places now want to be landlords…read more They literally have one person working on the freight elevator, one person in the office and that's their entire overhead. So why do they want to charge so much? I rented a storage unit for 10 years at 175.00 a month. When I finally went to empty out the storage unit I didn't want any of that crap in my house. The clothes were not worth it, the furniture seemed fine when I chose to store it, now I wondered why. The rest of the stuff had never really been needed, I just thought at the time that I did. So much money wasted through the years. Don't do this to yourself, saved furniture could be bought later on brand new with the money you saved.

Excellent service and clean storage facility. Helpful staff! Great value and safe environment!…read more The hours of operation are perfect! Very happy using this facility! Highly recommend!

Great business friendly employees You don't have to worry about your stuff and it's a safe building…read morein a convient area everyone is super nice try them out.

We returned a U-Haul truck here after moving to NYC and had no issues. We also rented a storage…read moreunit and I was able to get a better deal by bundling. The facility is spacious, clean, and well-lit; and the staff was helpful when resolving a problem with my lock. There's a covered loading area, so weather is never an issue. The fees are much lower than comparable storage options in NYC. Plus, the nearby train stop makes it easy to get back into the city. My only criticism is that parking can be limited during peak times.

Absolutely horrible experience here, worst out of any U-Haul ever. We arrived on time for our…read morerental truck and due to coronavirus we were trying to register on our phones as it was advised. The website was an absolute mess and we were unable to get through so we went inside. Dude there wasn't wearing a mask. It took forever to sort out our truck rental and we ended up trying to charge it about half a dozen times. (And when I looked at my charge card later apparently I was charged AND refunded 3 times in a row.) This entire process delayed us roughly 40 minutes. Or project unexpectedly took longer than we thought, and we were going to end up late past our "drop off" time. But since we got a text specifically mentioning how to drop off the truck "after hours", we figured it was ok. Then I get a call 30 minutes before closing time asking when the truck will be back and that they are a gated facility and if the truck isn't back in time my car will be locked in for the night. We were NOT informed of this beforehand. So then we had to make a mad dash to get back in time. Then once we were there trying to find a way to possibly fit our large cargo in my small car the guy there said that we could just keep the truck overnight. Why couldn't we have been told that an hour earlier???? That way we wouldn't have had to panic and rush. All in all this was a very bad experience and if we need a U-Haul again we definitely won't be coming to this location. Update: When we returned the truck the next morning we were charged an additional $56. We were not informed of this ridiculously high price of keeping the truck overnight, which we were encouraged to do by the employee. We ended up being charged $120 for this one pick up truck plus the $25 insurance.