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    Extra Space Storage

    5.0 (2 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

    Services - Extra Space Storage

    Self storage

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    2 years ago

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    Emily S.

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    2 years ago

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    Extra Space Storage - Keypad

    Extra Space Storage

    (13 reviews)

    I have never needed a storage unit before, and now that I do, the process here was so easy. I…read moresigned up for a unit online, on a Saturday. That same day, I received communication with specific instructions and my passcode. I felt totally safe going there solo, on a Sunday, for my first trip. It is clean, easy to use and safe. Then, two weeks later, I couldn't find the keys to my lock for my storage unit. I called them, spoke to Walter, and he said bring your ID and we'll break the lock and you'll be all set. That gave me comfort. Walter has been so helpful answering all my newbie questions and I am so glad that I am renting their space.

    wish we had checked the Better Business Bureau (BBB) before signing up at the Montville, NJ Extra…read moreSpace Storage location. As of today, Extra Space Storage has 783 BBB complaints in the last three years, and our experience matches many of these negative reviews. We started at rate of $50 at the rural Montville, NJ location. Within a year, our rent increased to $122, a 148% change. This is not an isolated incident; many BBB reviewers report similar or even steeper increases, sometimes in just a few months. After signing up, we couldn't access our contract or terms online. Many customers on the BBB site also report being forced to pay for insurance they didn't need, with no clear way to opt out. Our issues didn't stop at rent increases. When reviewing our payment history online for the Montville, NJ unit, we noticed serious inconsistencies: * The payment history page listed a monthly charge of $127, but when we clicked "view," it showed that $255 was actually debited from our account. * Even more concerning, we were charged three separate times for a single month's rental period. This wasn't obvious at first glance--it only became clear after drilling into the transaction details. On the BBB site, Extra Space Storage responds to most complaints with a generic, copy-pasted statement about their right to raise rates with 30 days' notice due to "market conditions." They rarely address why the increase Other peoples BBB complaints reveal even more issues, including: * Continued billing after a unit was vacated and emptied * Difficulty reaching anyone at corporate for help * Reports of property damage (like mold and rodents) with little to no compensation If we had checked the BBB reviews before signing up, we would have avoided Extra Space Storage altogether. We are now looking to move out as soon as possible. For anyone considering this company--especially the Montville, NJ location--read the reviews and Better Business Bureau complaints and be cautious before you commit.

    Extra Space Storage - selfstorage - Updated May 2026

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