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    Extra Space Storage

    5.0 (2 reviews)
    Closed 6:00 am - 10:00 pm
    Updated a few days ago

    Services - Extra Space Storage

    Self storage

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    3 years ago

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    2 years ago

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    Ask the Community - Extra Space Storage

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    Extra Space Storage

    Extra Space Storage

    2.3
    (13 reviews)

    wish we had checked the Better Business Bureau (BBB) before signing up at the Montville, NJ Extra…read moreSpace Storage location. As of today, Extra Space Storage has 783 BBB complaints in the last three years, and our experience matches many of these negative reviews. We started at rate of $50 at the rural Montville, NJ location. Within a year, our rent increased to $122, a 148% change. This is not an isolated incident; many BBB reviewers report similar or even steeper increases, sometimes in just a few months. After signing up, we couldn't access our contract or terms online. Many customers on the BBB site also report being forced to pay for insurance they didn't need, with no clear way to opt out. Our issues didn't stop at rent increases. When reviewing our payment history online for the Montville, NJ unit, we noticed serious inconsistencies: * The payment history page listed a monthly charge of $127, but when we clicked "view," it showed that $255 was actually debited from our account. * Even more concerning, we were charged three separate times for a single month's rental period. This wasn't obvious at first glance--it only became clear after drilling into the transaction details. On the BBB site, Extra Space Storage responds to most complaints with a generic, copy-pasted statement about their right to raise rates with 30 days' notice due to "market conditions." They rarely address why the increase Other peoples BBB complaints reveal even more issues, including: * Continued billing after a unit was vacated and emptied * Difficulty reaching anyone at corporate for help * Reports of property damage (like mold and rodents) with little to no compensation If we had checked the BBB reviews before signing up, we would have avoided Extra Space Storage altogether. We are now looking to move out as soon as possible. For anyone considering this company--especially the Montville, NJ location--read the reviews and Better Business Bureau complaints and be cautious before you commit.

    Mgr Nancy is a wonderful person - extremely helpful knowledgeable and will go above and beyond to…read morehelp customer - this facility Extra Space Storate on 452 Main Rd Montville NJ 07045 - is extemely secure, accessible, clean, very well maintained - staff is excellent - accessibility is wonderful touching highway 287 North - Prices are very reasonable and I would highly recommend this facility -

    Extra Space Storage - selfstorage - Updated July 2026

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