Response to Manager's Public Reply,…read more
I appreciate the response, but I will not be calling the number provided because it leads directly back to the same on-site manager who has been the source of the ongoing harassment. I have spent the entire day trying to reach someone higher up in this company without success.
To clarify: I never received any warning of any kind.
On Monday at 10:30 a.m., the district manager called my boyfriend's phone--despite the fact that he is not on the lease--and verbally told him we had until Wednesday to vacate. There was no written notice, no posted notice, no email, no text, and no communication to me directly. I did not even find out until later that evening. I reviewed my lease thoroughly, and nowhere does it allow a two-day, verbal eviction delivered to someone who is not a tenant.
This year has already been incredibly difficult for me. I have endured the death of an immediate family member and ongoing challenges related to my disability. The on-site manager was aware of these circumstances and showed no empathy whatsoever. Instead, he escalated the situation. I am now being forced to move an entire medium-sized storage unit by myself, under fear, pressure, and continued harassment.
I will not have any further contact with that manager. His behavior has been aggressive, unpredictable, and unprofessional. He told my boyfriend we were not allowed to speak to any staff and that we needed to "get our belongings and get out," or he would call the police. We were never threatening or disrespectful. His claim that we were is inaccurate and retaliatory.
The district manager also dismissed our concerns outright. He stated that the on-site manager "would never speak that way," immediately assuming we were at fault without asking a single question or conducting any kind of investigation.
So I have to ask: is upper management here to protect paying customers, or to shield employees even when they are clearly acting inappropriately?
This entire situation has been unfair, unprofessional, and--based on the lack of any written notice--not legal. I truly hope someone at corporate with actual authority, integrity, and compassion will finally address this matter. I am asking, respectfully but urgently, for someone to respond to my grievance. This should never have escalated to this point, and it has created a major hardship for me due to the actions and anger of one employee.
For context: my boyfriend briefly trimmed his beard in the restroom. Where he comes from, this is normal and not considered inappropriate. He apologized immediately and meant no harm. There was no disrespect on his part at any time. However, the manager responded by pounding on the door, yelling, and calling him names such as "bum" and "loser," and saying "this isn't a hotel." My boyfriend came back shaken and almost in tears. This was not professional, nor was it appropriate.
This entire situation appears to be retaliation connected to an earlier dispute, and it should have been handled with communication--not threats, not humiliation, and not a sudden verbal eviction with no written notice.
I am simply asking for someone at corporate to step in, correct this situation, and treat us with basic fairness and dignity before this escalates into something legal. I do not want it to go that far, but I have to protect myself. I feel taken advantage of, treated unfairly, and spoken to in ways that no paying customer--especially a disabled woman--should ever have to experience.
I am hoping someone with authority will respond promptly and resolve this.
Sincerely, Heather Goss
