Do NOT rent with Oublic Storage. Rat infested. And the mandatory insurance is worthless. We had rat infestation in one of our units. We rat urine and feces all over EVERYTHING. I informed the manager, who said only the insurance could do anything. I filed a claim and just got an email back saying the MAX that they would pay was $250. That's less than the cost of the unit. read more

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Ethan went out of his way to give me addresses of other PS locations that accepted cash as payment (not many, but still). Nowadays, customer service has gotten so bad, it's a nice and refreshing change when someone is as friendly and competent as Ethan. Thanks, man. read more

Customer service was amazing!! The manager Aaron was a huge help to the family while in the middle of moving, even though it was so hot outside and miserable in the heat! Would definitely recommend this place and not too pricy either! read more

My storage unit was broken into and robbed of a lot of my stuff. I'm still in the process of filling an insurance claim and police report. When I called corporate for public storage I was told by a very rude Supervisor the customers "Pay for storage not security." My original post was deleted a few times on Facebook. So I'm getting ready to keep posting this with the new public storage tag line "Pay for storage not security." #payforstoragenotsecurity read more

Just rented a unit. Not my favorite place to return to. Andrew literally took the stress and pain out of the entire process. I am a stickler on customer service and Andrew has it. Truly. He was personable, accomodating, informative, patient, thorough and understanding. Above all, he was professional. Thank you Andrew. You actually made my day a little bit better. The 4-stars is for Public Storage but Andrew deserves the full 5-stars. read more

DO NOT RENT HERE - THEY WILL KEEP BILLING YOU FOREVER. Just atrocious customer service. I made the mistake of renting a unit here, then realized a couple of days later before my move-in date that I needed climate control so I wanted to change units within Public Storage. No biggie, right? It has been IMPOSSIBLE to cancel or switch my original unit much less get a refund for the space I never used or accepted. I have called numerous times and Public Storage has refused to ever call me back or cancel my account and has continued to bill me for my unused space that I have told them 10+ times to cancel. I would *never* rent from Public Storage again. Use LifeStorage, they have better rates and better service!! read more

It held my stuff. Front office each time I went no one was there. I rented for two months, I saw garbage on the ground a couple occasions. I saw someone doing laundry in the gated area, not out front but inside the gated area. I've seen a couple homeless walk out as I was coming in. Not a safe place to hold your valuables, or anything I would think. Make sure you don't get the unit near the doors for the multilevel unit or else you'll never get to your unit. Cars parked in front daily. Now, I vacated on July 1st. 1 day into July. So I paid $225 for a 1 day use of a storage unit that I moved out of. The online chat people for Public storage just stoped talking to me. The person on the phone can care less. Customer service doesn't exist here. Not far from here are some decent storage units that I suggest you check out. Good luck in storing your stuff. read more

Aaron and Ethan both are very friendly and very helpful and very patient with answering all of your questions. Ethan showed me the spaces to rent and was very nice and very patient in signing up and answering questions and Aaron went out of his way a lot!! He even helped clean up a few stains and more and answered any questions and checked to see if I was alright with all that he did. What can I say ?! You can't get always get this kind of help and care! These two people seem to really care about what they and about you and I'm so grateful for that and them !! Thank you to you both !! :) read more

If I could put 0, I would do it. This is the most non-professional company I've ever seen. The reviews write that there are friendly, helpful and nice managers here. Believe me, that's not true. You can't do anything until you pay for their services. That is, buy first and then do whatever you want. If you want to see the room - buy it first. If you want to see how convenient it will be for you to climb the stairs and carry things - buy it first. If you want to make sure that the inside is clean and the roof does not leak - buy it first. Absolutely boorish communication. And no, manager non-respectful and extremely rude. (I know she doesn't agree with me, also she doesn't care) They just haven't heard. The manager as a robot repeated that "we are an online company and you can do everything in the app". She couldn't stop saying it. She didn't answer my questions because she's not interested and doesn't care. She hung up because it's too difficult to do her job.There is no worker in the office either. read more

Honestly public storage is the shadiest place to put your belongings. That $1 for the first month is a trap. Your rates will go up randomly. They don't open the office during business hours, and will not call you back until after they sell your belongings and then act like returning your call is them doing you a favor. You should go to Horn Road Storage. It's about 20 minutes away, but the people who work there are so nice and personable. It's way cleaner, and I've never showed up there for over an hour and not been able to talk to someone who works there. I had a unit at Horn road storage and never found bugs in my things like I did at public storage. It's also much cleaner than public storage. read more

My storage unit was broken into twice. Pretty sure it an inside job involving the employees. Can't prove it but things aren't adding up.

I am very thankful that I was able to store my belongings for over a year. Not particularly happy about the price being jacked up by close to 20% midway into my year. I am even less happy (read extremely ticked off) that Public Storage does not prorate. You pay for the entire month. If you are not out prior to the 1st of the month, you pay through the end of the month....even if you are out on the 1st or 2nd. SCAM! This is for the storage facility at 7719 Fair Oaks Blvd in Carmichael, CA. Customer service is lacking as well at this site. Went in to ask where their carts (they have two) were. I was told to "Go find them, they are in the hall somewhere). No offer to assist, and definitely not a pleasant attitude. I also found an open unit that it appears was being used by a homeless person (see photo), and this is NOT my unit. Nice to know that the manager is keeping track of things. read more

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Mia is the best!! She's so knowledgeable, friendly and professional!! As long as she works here I highly recommend this place

Mia was really helpful patient and understanding.she gave me helpful information and he'll me step by step. I appreciate her dedication. and excellent customer service read more

Great customer service, MIA!! She is thoughtful and thorough! Also, clean office and easy gate access. Thanks again, Mia!

Wow. Just wow. 1. Quality: If you're storing something here make sure it's not valuable. The buildings are old with lots of drafts and dirt blowing through. The units aren't sealed. 2. No customer restroom: If you do decide to use this storage facility use the restroom before you get on the property. Despite being a paying customer you will be told there is no public restroom. There's a restroom behind the office with a door opening to the driveway but I guess being a paying customer doesn't give you access, and you will be told ina rude manner. 3. Customer service: If there's a "lady" (and I use that term loosely) behind the counter named Tramia, run for the hills! She is not only condescending in tone, she has no respect for the customers (who pay her salary). She comes for you like one of the housewives of Atlanta, being bossy and demanding things under false pretenses (a vehicle in a driveway is not a fire hazard on a building accessible from all 4 sides. She was smoking when we arrived and she was smoking when we left, both times locking the office preventing customers from doing business. And when approached asking when she was done with her break she got rude & said she was calling the sheriff because she was being harassed! Something is seriously wrong with this person. read more

I have been renting a 5x10 space for about a year and Ashley has been the one person that I would like to say... she is a great communicator, knows her property and others as well. She is very attentive and great listening skills. Her friendly and kind demeanor make you love this place no matter what. Looking for a storage facility that is well kept, great service before and after the contract is signed look no further than here. Any employer looking to hire within and grow their staff should look to Ashley. Thank you thank you so much. Happiest of holidays to you. read more

There is a brochure called "Becoming a storage expert" on the desk in each P.S office, well after today I feel a little more like a storage expert. I visited 3, yes 3 Public Storage businesses all within walking distance of my apartment. Each quoted me a different price on a 5x5 unit. This location had the best price however, the unit was upstairs! What a pain in the arse it would be to move a queen size 20" deep double pillow top mattress & box springs upstairs! Each location did quote me on other P.S units/locations but how lame is it, that this company pretty much monopolizes the storage unit market here. Mary Lou, the property manager was friendly enough and the prices for mattress covers and the like were good but I found a better price through Carmichael Mini Storage. read more

Love the fair oaks location! I've been having a tough time recently, Mia was extremely helpful and gave me a good deal tonight! Thank you so much, made my night a lot better read more

Been a customer for years and never had one problem. Mia & Angelica are the best very nice and always pleasant. They keep up the place very well, always see them busy cleaning and tending to customers. just opened my second space and they helped me get the one best for me. Highly recommend this location. Mark G read more

This facility is clean. I like the fact that there is wide drive ways. The 2 story storage has a big working elevator. Management is very nice and professional. Gate code so I feel more secure leaving my items at this storage. Overall this has been the best storage I have used. The price range is comparable to others. read more

I like the presentation of the property manager, Alice, and it was good customer service. There are only two carts, though, for use in the whole area with many more customers waiting to use carts read more

I have been a Public Storage customer for almost 4 years and i recently fell behind a month in payments and already they're sending me a form to sign saying they want to auction off my belongings. Where is your grace period. I've spent almost $4000 with these people for Christ's sake. I would not recommend this storage company to anyone, especially the one on Howe ave. JV read more

Awesome customer service, Nate was efficient in every way and our unit was reasonably priced as well!

Sierra was so very helpful! I came in as she was leaving in her car but had just run back in to get something when I approached her about my lock. I had accidentally not properly locked my unit and they had put another lock over it to make sure nothing happened until I could get over to my unit. She was already off the clock, but came with me to my unit and helped me with my lock. Thanks Sierra for being so kind and helpful. You showed such professionalism and kindness and not once did you complain about being on your own. You went out of your way to help me! You're awesome - thank you! Unit C9. read more

I've had my crap here for over 6 years and after many price raises have finally cleaned it out today. I've always had helpful people the few times I've gone in but today Tramia or Tamia whatever her name is was extremely rude! Her customer services skills are non existent! In the morning I didn't realize the office wasn't open yet and instead of acknowledging I was pulling on the door she just stared at me! I finally knocked and she shouted back WE OPEN AT 930! I couldn't hear her very well so then she screamed IM ON A CONFERENCE CALL!!! Finally when my unit was cleaned out I went back in to inform the witch and just simply said "ok" with barely any eye contact. I asked if she needed to know who I am and very rudely she responded "I saw you key out". Is that something I should have known? No! Public Storage should definitely send her back to skills and human interaction training!!! Tramia you suck!!!!!!!! read more

I love this facility!! Tramia is AMAZING she is extremely knowledgeable about the facility. She has always been very kind and helpful. She is always in a good mood and is a very positive people person. I am always pleased with the assistance she gives me. She never makes me feel like I'm bothering her. I'm very happy she is at this facility! M read more

I have been using this storage facility off and on for about 10 years. If you are cleaning out the garage or remodeling a bedroom and need temporary storage this is the way to go! The folks are nice and easy to deal with. Rates are reasonable and the site is secure. What more do you need? read more