My car overheated and broke down, so I pulled into CubeSmart Storage, worried they might ask me to leave since it's private property. However, to my surprise, the opposite happened. I was greeted by a very kind lady, whose name I regret not getting. Instead of asking me to leave, she showed genuine concern and asked if my boyfriend and I were okay. Her kindness was especially touching, as I was already having a terrible day. Encounters like this remind me that some people are truly a blessing in this world. Since I needed to leave my car to go to AutoZone for parts, she very graciously let me keep it there and politely asked that it be moved before Morning . What an amazing experience! Their customer service is exceptional, even though I'm not a customer. I truly love companies like this. read more

I recently had the pleasure of working with Alicia and Crystal at my local storage company, and I cannot speak highly enough about the exceptional service they provided. From the moment I walked through the door, their warm and friendly demeanor instantly put me at ease. Both Alicia and Crystal were extremely knowledgeable and went above and beyond to ensure my storage needs were met. They patiently listened to my requirements and offered expert advice, helping me choose the perfect storage unit for my belongings. They took the time to explain the various options and pricing plans available, ensuring I fully understood the terms and conditions. Throughout the entire process, Alicia and Crystal exhibited outstanding professionalism. They were consistently attentive and offered prompt responses to my questions, either in person or via phone and email. Their attention to detail impressed me, as they meticulously walked me through the paperwork, ensuring I knew exactly what I was signing up for. Furthermore, both Alicia and Crystal demonstrated extraordinary customer service skills. They made sure I had all the necessary supplies to store my items securely and provided helpful tips on how to maximize space within the unit. Their genuine enthusiasm and dedication to ensuring my satisfaction stood out, leaving me with a positive impression of the company. Another aspect that truly impressed me was the cleanliness and organization of the storage facility. Alicia and Crystal took pride in maintaining a well-maintained and safe environment for clients to store their belongings without any worries. In conclusion, I highly recommend Alicia and Crystal at my local storage company for their exceptional service. Their professionalism, knowledge, and genuine care for customers set them apart from others. I will undoubtedly be utilizing their services again in the future and will be sure to recommend them to family and friends. read more

Accesible, Clean, Nice Staff. Very easy to reserve and also very easy to check out. Everything felt safe read more

I am beyond words at the horrific lack of customer service I have received from this company. I had a leak like shown in photos happen TWICE all over my belongings. After the first time I barely got an apology and was told it would be fixed within the week. Almost 2 weeks later I show up and can clearly still see holes in the roof, when I went to speak to the lady in the office about it, her name is Alisha, she had the ugliest attitude I've ever experienced. Her words basically were "Krystal (manager) said she fixed it so I don't know what you want me to tell you". I then showed up the next time it rained (3 weeks after I was told the leak was fixed) and I captured the posted photos... Look fixed to you? I once again never received any apologies, just attitude as if the problem was personally my fault. I am still waiting on a second insurance claim as well as a refund check. The refund check is almost a joke. After speaking with the district manager (Tina) she told me they never provide refunds but "out of courtesy" would issue me half of the last month refund, this was January 4th. She finally just informed me that my check will be mailed February 13th. So not only do I not get my full refund, which I 100% deserve, but it took them over a month JUST TO MAIL IT. These people do not care about you or your belongings. I have been wanting to be done with this place for months and I pray none of you ever have to experience the nightmare I've been through. DO NOT RECOMMEND!!! read more

See all

Closing down my storage space this month, this place has really turned into a scam. Customer for 3 years now, they're renting 10x10 for 86 dollars, I'm paying 140. staff is completely unconcerned about customer service. I would recommend looking elsewhere for storage needs read more

Went back to Cubesmart on my return to Tucson for my business merchandise. Has been nothing but a problem as they integrate their new software, resulting in my being locked out 5 times after hours which is when I need access to my units. Had to close my account with them yesterday after being locked out yet again, costing me hundreds of dollars again. Moved all of my inventory to a new facility that also offers 24 hour access at a discount over what I was paying. It is unconscionable that this new system that continues to eat gate codes is not pulled and tested in a computer sandbox before full implementation. Using paying customers as test subjects is not good business practice. It is also not good customer service to call your customer a liar in front of other customers, tell them they are the problem and the other businesses are more understanding and that wanting a refund for services not provided is "trying to milk the issue." I would recommend anyone needing storage at this time to look elsewhere until either Cubesmart gives up on this new system that fails again and again, or finally figures out why it keeps eating gate codes. I also would not recommend this facility based on the statements made to me regarding me being the problem. read more

my move from one town to another was a nightmare. right up to the point I arrived at Cubesmart. Krystal was so helpful! the only thing about my move was my visit with Krystal. she was polite, caring, extremely helpful and really made the end of a very horrible day very right. as I walked in I received a phone call that one of the trucks with all my belongs broke down. I was almost in tears when Krystal said hello. from there my day instantly got better. with the delay the trucks were running late and were not going to make it to unload the first truck before gates closed. Krystal was kind enough to let us in with the late truck and I was able to get my stuff stored safely off truck one. Krystal was amazing. she went very far out of her way, above and beyond the call of duty, and put a bright spot in my nightmare of a move. her professional manner, kind words of understanding and caring were exactly what I needed to get through this nightmare of a move. Krystal thank you so much. we will only be using CubeSmart from now on for our storage needs thanks to you. I owe you my sanity today. read more

My son is deployed to Afghanistan and had his wallet stolen forcing him to cancel his debit/credit card, due to deployment he forgot his storage locker payment was attached to that card and to make a long story short his payment was not made. 17 days after the payment was due I got a call informing me of the issue, when I informed them that he was deployed they seemed to not care not only did they charge a late fee they were getting ready to place a lien and start proceedings to sell his possessions ( which was everything he owned and his new truck he bought from his last deployment ) this company advertises that they are military friendly however they need to educate their employees about laws that protect our service members. read more

I have been storing at this location for about a year. I recently upgraded to a bigger unit. It's not often I have to visit the office. Every time I have had to deal with the staff or if I see them on the property, they are very friendly. I have never seen any trash lying around or anything in disrepair related to the property. It's a convenient location for me and the access hours are reasonable. read more

Krystal was very nice and helpful. Place is clean and secure. Process was quick and easy.

It's a long story but I will be moving my things out of here asap. I felt like I was trapped and forced to fork over more money to this representative. I was told my monthly rent there would be in the $60 to $70 range.. somehow that got to over $100 when we were all done. And I had to renegotiate that price. It was initially over $120!!! I had a terrible experience at this place and every month my things are there I feel like I am being ripped off. I would NEVER recommend this place to anyone. The poor reviews listed here do not surprise me. I am making arrangements to move my things to a more people friendly place. read more

I have to share the poor customer service, poor treatment, and disorganized information I experienced with this facility. When we rented a unit for two months by sighing up in person, we paid and signed an agreement to vacate on a date a few days beyond the two month mark. Wiithout our asking for anything special, we were told that we could empty out the storage unit on that date- that the extra days would be covered by a back dating system. We trusted the office person, and put our item in the unit. Then three days before the date we are to empty it out, exactly the date we gave the person at the time we signed, we received an email stating that we are over due and that we owe a late fee. I searched for an email address and sent an email to ask about this, and there has been no reply. I also took the trouble to call the office at South Pantano Rd, and spoke directly with the woman who signed us up to ask if we were in any kind of trouble, as per this email. She laughed it off and said no problem- that I should have remembered that the date that we said we were emptying the unit fell under the back date period. Trust me she says. No apologies for the confusing email, no TY for checking in with her to make sure I was all set. Then I asked if she would be there in three days, working the day we would be coming to empty out the unit, and she said NO, but that Jake would be there. I asked her to please explain all this to him so there would be no understandings, just a a smooth move-out. She said no problem. Then the next day/day before move-out, I get a call from Jake, saying I owe more money. It was not a big amount of money but I was so confused... I asked if he had spoken to Linda and he said she left him a note. I asked what it said, and he said he did not have it in front of him but that i should trust HIM because the computer says I owe more money. I explained how hard I have worked to avoid being treated like a dunning cheapskate, and I asked that he please call Linda to get her side of the story. He refused to bother her on her day off. THIS IS NOT CUSTOMER SERVICE. This is a weird place- which employee should I believe? I deal with them in good faith and I am now being teated like this??? I was the one who called to find out if everything was ok, but I am the bad guy here. I am NEVER EVER going to go there or to any of there affiliates, and i will tell this story over and over. Incredible! People at companies make mistakes, but they need to handle it politely and with evidence and apologies. Not to mention the fact that the contract i signed did NOT make any of this clear in any way. DO NOT USE THIS PLACE- go elsewhere. read more