Monica and Jose were very helpful in getting me set up with a new storage unit!…read more Super polite and friendly staff, well maintained facility. Gate code required for access. All units are on the first floor!

North County Self Storage has been excellent. Monica made the entire process fast, easy, and…read morestress-free. She helped us figure out the right storage size, answered all our questions, and got us signed up in just minutes. She's knowledgeable, personable, and truly great to work with. The facility is very clean, well-maintained, and the units are surprisingly spacious. Even the non-A/C units feel comfortable and climate controlled. If you're looking for storage in North County and want a smooth experience with great customer service, I highly recommend them.

We recently moved and rented a large unit for holiday decorations and some miscellaneous storage…read more There is another place a little closer to us that's newer, but the reviews were not great, so we decided to go with Rancho Bernardo Storage. When we first moved in, our lives were very hectic and we had a small issue that was a big deal to me. I had to leave town the next day, but still I called them. I was upset and didn't know how it could be resolved while I was gone. They instantly came up with a solution and took care of it right away. They followed up right when they said they would and have been extremely responsive and easy to communicate with. I've only been in the office once, months ago, but I stopped in again recently to ask a question and they instantly said, "ah yes, for unit ..." I'm not sure if they really remember every tenant or if they have some system of identification when you enter the property, but I've been extremely impressed by the customer service and how well this place is run! It feels secure, friendly and clean. We are very happy we chose this location!

I would like to highly recommend this Public Storage to anyone looking for a place. This Rancho…read moreBernardo property is clean, well-maintained, and the app is very helpful. But the BIG plus is the staff. They are all very helpful. Jon was the one who helped me to check into my unit and he was fantastic. Not only was he knowledgeable, but he was super helpful and insightful to me. He went above and beyond to make sure I made a well informed decision and that I didn't rent more than I needed. He made the whole process great. Thank you Jon!

Like many of the reviews here, this does not reflect on the employees but rather the significant…read moreprice increases. I've had my stuff here for two years, twice I've moved my stuff to smaller units to save money and Every time I did that, they just increased the rent on my new unit. It's like they know people don't want to go through the hassle of getting their stuff and moving it to a cheaper place so they are stuck to just leave it there and eat the cost.

I strongly advise anyone looking for storage to avoid this facility. My experience has been a…read morenightmare due to their poor management, inadequate equipment, and dishonest billing practices. 1. Facility Negligence and Flood Damage: After only a week of renting, a pipe burst, causing a massive flood in my unit. Nearly all my belongings--including my television, mattress, magazines, notes, and a wooden-framed wedding photo--were soaked and had to be discarded. Instead of taking accountability, management tried to hide evidence by avoiding email communication and only using phone calls. They acted as if allowing me to transfer to another unit was a favor, while offering zero compensation for my destroyed property. 2. Additional Financial Burden: Due to this flood, my movers had to spend an extra 1.5 hours re-packing and moving my items. This cost me an additional $180 ($120/hour) out of pocket, not to mention the income I lost from missing work due to the delay. They also claimed they "offered" free boxes to help, which is a lie--no one mentioned this, and I had to pay the moving company for supplies myself. 3. Insurance Evasion: I paid for their insurance for May. When the flood occurred on May 28th, they refused to process my claim, forcing me to use my own policy despite the fact that I had already paid for theirs. They essentially took my money for coverage they refused to honor when I actually needed it. 4. Deceptive Billing and Predatory Price Hikes: Their pricing is a trap. I was promised a two-month 50% promotional discount, but they charged me the full amount for June anyway. Most outrageously, by the fifth month, they suddenly increased my rent from $152 to $220/month. I later spoke to an elderly tenant who also complained about being blindsided by these sudden, aggressive price hikes. Do not be fooled by their website prices. This company is unprofessional, unreliable, and predatory. Save yourself the stress and financial loss--look elsewhere for storage.

West Coast Self-Storage Del Sur has been a great storage facility. Everything is clean, organized,…read moreand feels new. The units and common areas are well maintained, and the property is easy to access. The office staff are always kind, professional, and happy to help whenever you need assistance. Overall, it's been a very positive experience, and I would definitely recommend this location.

Mgr. Brock and Asst. Mgr. Eddie are a great team! They are both always friendly and helpful. I have…read morerented several units here for over 2 years now and after considering leaving for a closer Solana Beach storage unit, I decided to stay due to the high-end security, cleanliness of the units and this very special management team and staff. They always work hard to keep my business when I have any issues which is rare and extremely appreciated. I consider it to be the Four Seasons of storage facilities.

Great service. Clean facility. Would highly recommend for anyone needing storage needsread more

David had great customer service and was so friendly and welcoming. The site was very clean and…read morewelcoming.

I rented here starting mid January of last year. At first there were the low initial rates for a…read morecouple of months. Then, the longer kept my things in the exact same size storage area, the monthly rate kept going up and up every few months. What started out as a couple hundred dollars a month is now $459.00 a month starting next month. Do not use these rip-off artists at all. If you are going to rent longer than six months, get a long term lease with a guaranteed price for the whole time.

"I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego…read morethanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John. "I had an incredible experience at Public Storage located at 12340 World Trade Dr in San Diego thanks to John. From the moment I arrived he went above and beyond to make the entire process smooth clear and stress free. He personally introduced me to my unit explained everything in detail and made me feel confident about storing my belongings here. The property itself is clean secure and well maintained but it was John's professionalism kindness and genuine care for customers that truly set this experience apart. Employees like John represent the very best of Public Storage and he deserves to be recognized for the way he treats customers and the leadership he brings to the role. If he is not already in management he absolutely should be. I will recommend this location to anyone I know because of the outstanding service I received from John.

I've stored here for nearly a decade. Why? Because they are the best. Extremely secure and…read moreincredibly clean with well-kept grounds. To top it off, the staff is friendly, helpful and knowledgeable.

I went to another storage facility, that was so horrible, the on-site person was MIA, and the call…read morecenter was not helpful. (I'm not going to name names, but the cube did not seem too "smart!" Immediately cancelled the contract. Just started randomly calling storage places. DONT GO ANYWHERE ELSE! This place is really the best. Real human in the office, super helpful and place is immaculate. Don't be fooled by National chains. This is superior in every way.

Convenient location and was able to rent the space right away. Great customer service.read more

Great service from Ari the front desk. So far everything has gone well! Easy to rent the unit and…read moregood location. Amber was also great when I called to information and she took great care of me!

Very secure rv storage. Far off the highway. Well concealed space. Can't see that there is Rv…read morestorage behind the security gate.

I needed temporary storage for my 42' fifth wheel. This was on short notice. Needless to say, there…read moreare not many places in the San Diego area that can accommodate a 42' RV. I googled RV storage near me and started going down the list. After calling seven or eight places I started to loose hope. Kathy was the person that answered the phone and was incredibly kind, happy and eager to help. All the necessary documents were handled via email and within 20 minutes of calling we had secured a spot. The storage facility was easy to access and get in and out of even with our gigantic rig. If we ever need RV storage again we will definitely return to Scripps Mesa Storage.

Best U-haul in California!…read more We went in to purchase some boxes for our cross-country move, and Sam was super nice and helpful. We were so lucky to visit his location. He asked us how we were moving and we mentioned we were going to drive 5 hours away to pick up a rental truck in a different state (because online rates quoted over $2000 more to rent from San Diego). Sam said he could rent us the same size truck for only 200 dollars more than the out-of-state rate (200 was the price of gas for us to pick up the truck in another state and drive it back). We've never experienced kindness like this from anyone. Sam is the real deal. If we weren't moving out of state, we'd use this location a million more times. That price matching saved us two days of driving so we could focus on nothing but packing before the move. He saved a new truck for us, which gives serious peace of mind for a move from the South West to the tippy top of the North East. Sam is so kind and warm and helpful, please give him your business, he deserves it, and you'll be happy you went here instead of somewhere else.

Amazing U-Haul location with great customer service. I returned my 12' x 6' trailer that I rented…read morein IL and drove cross-country to here. Return was seamless. Just be aware as the entrance is a small driveway and easy to miss. If you miss it, you end up in the next driveway over and their lot is so full and difficult to turn around in. So remember turn into the same driveway as "The Local Bite" food shop and the U-Haul store is up the same driveway, just further down.