I had a very pleasant experience this morning: my appointment was at 10am, but I got there early,…read moreand it was no problem. Anne showed me my reserved space, told me about all the paperwork and what I needed to know, and I was able to use my lock from a previous time I had rented from Public Storage. If there would be a "Recommend this location" check box, then it would have 5 checks in it. The location is good too: next to working in the area, there are numerous useful stores close by, as well as the Domain.

My experience with Public Storage in Austin has been unbelievably frustrating…read more I rented a unit approximately 24 hours before my scheduled move-in. The manager called me personally, confirmed the rental, provided my access codes, and gave me my unit number. Everything appeared to be ready. When I arrived with my movers, I discovered I could not access my unit because the elevator access had been programmed for the wrong floor. This should have been a simple issue to correct. Unfortunately, there was no one on-site to help. I called the Public Storage customer service number repeatedly--at least 5 to 7 times--and left multiple urgent requests for a callback. Despite explaining that I had movers on-site and was unable to access the unit I had rented, no one responded. More than 24 hours later, I still had not heard from anyone. As a result, I was unable to move into the unit I had already paid for, while my movers stood idle at approximately $200 per hour. What should have been a routine move-in became an expensive and completely avoidable disaster. The most disappointing part wasn't the original mistake. Mistakes happen. It was the complete lack of support afterward. If someone had simply answered the phone or returned a call, the situation likely could have been resolved quickly. My takeaway is this: Public Storage was extremely responsive when I was renting the unit. Once they had my money and a problem arose, I was effectively on my own. I would strongly caution anyone considering this location to understand that there may be no on-site staff available when you need immediate assistance. If something goes wrong on move-in day, you may find yourself unable to access your unit and unable to reach anyone who can help. That's not a risk I would take again.

I've had an excellent experience with Extra Space Storage! The facility is always clean, secure,…read moreand easy to access. Max is friendly, professional, and goes above and beyond to help -- he made the entire process stress-free. I really appreciate how well-maintained and organized everything is. Highly recommend this location to anyone looking for reliable and affordable storage!

On November 14th I visited the website for Extra Space Storage and began placing a reservation for…read morea storage unit. I entered all of my contact information, my credit card information, and chose the size storage unit we were interested in. Prior to the checkout process, I noticed there were some extra charges in the itemization, specifically pertaining to a padlock and flood insurance, neither of which were optional. I did not agree that those items should not be optional, so I left the website without finishing the order, and closed my browser. *To be clear, what I am saying is that I did not complete the order. I left the website without going through the checkout process. I did not click Submit, I did not accept any charges, and I did not sign a contract for the rental of the storage unit. I simply left the website completely.* On November 26th I noticed there was a charge on my credit card dated November 15th from Extra Space Storage. There was a company phone number listed in the description of the transaction on my online account, so I called this number and spoke with a man named Roy. Roy listened to my explanation of what happened. He said he could not find my name or phone number in his system, and did not know why I had been charged if I was not in his system. He said he would look into the problem and call me back on Monday. Unfortunately, Roy did not leave me feeling very confident that he understood the situation, so I thought it best to contact my bank and initiate a dispute of the charge so there would be a record of it. The following Monday, December 2nd, Roy called me and we spoke briefly. Roy still did not seem to understand the situation, so I explained it all again. I also encouraged him to contact the IT department for their company website and ask them if they could find any sort of error with the website that would cause it to initiate a charge even though an order had not been completed. He told me he would try to look up the people responsible for that and speak to them about my experience. (I have not heard from Roy since then.) My bank issued a temporary reversal of the charge while they investigated, but say the company has not yet responded to their questions (now a month later). All of this was a very unfortunate first impression of Extra Space Storage. Today I got an email from them asking me to review them on Google, Facebook, and Yelp, hence the review.

Friendly, fast, great service. The owner we very helpful and kind. Highly recommend.. Great cheap…read morestorage

Kim was great very attentive. Got me set up with my unit very quickly and also has a great sense of…read morehumor. I had a great experience today.

This is the premier storage company anywhere! I hate to give a great review in fear I won't be able…read moreto get another unit Hah! The manager Nik is a cool dude and Megan is so sweet! Their prices are way below market and never go up like the big storage companies do. They are family owned and that's rare my wife and I recommend them highly

Storage Town is one of the best storage facilities I have seen. The staff is great and very…read moreaccommodating and pleasant. The facility is very clean and orderly, unlike others that I have seen. If you are looking for a storage facility this is your best bet. It is a very secure location, and you can tell these people care about your belongings

*Please note this review is based on the guest experience I received. I haven't actually put…read moreanything into storage at this facility* I worked with Angela to resolve an issue. Angela worked extremely efficiently to ensure my needs were met to the best of her ability. She communicated clearly with me, called in partners when needed, and apologized for the issue I faced. I appreciate Angela working diligently to make an issue that was out of her control right for me. Customer service like this goes a long way.

Angela and Stephanie in the office are absolutely so knowledgeable and helpful. They go out of…read moretheir way to help make the process as simple and smooth for you. Angela knows every detail of the facility and business. Every time I have been in they are constantly ensuring all the units are clean and organized. I have never seen a storage facility run so well!

Storage Depot is a great place to store. It is clean, secure, and the staff is helpful and…read morefriendly. Highly recommend. Thank you Rafael for your help!

Rented a storage unit here for about month. The staff was super helpful and very friendly. They…read morewere super professional in helping me find the correct storage unit. They made the process simple and easy. I truly felt like I was given 100% customer service. If I ever need another storage unit I would for sure reach out to Brushy Creek Storage Depot.

ALL UNITS ARE ON THE GROUND FLOOR…read more Sign up was a breeze and really pleasant as we ended up talking about the role this enormous property has had over the years (Drive-In being one of them!). Administrator Glenda Shaw is downright charming. Prices are very competitive. Place is immaculate. The property is under surveillance 24/7. My storage unit is dry, clean and just the right size.

The only good thing you can say about Burnet storage is that it is conveniently located. I have…read morestored my boat here for the last 3 plus years. I had stuff taken off the boat, leaning post, yeti 120 qt cooler​ (cabled and locked), trolling motor (locked) and seats. I understand Burnet storage is not responsible for theft but today I picked up my boat and found the hitch bent, jack broken off, and wiring harness cut to pieces like it was mowed. Unfortunately the small boat next to mine had the same fate. Even if the prices for a spot were reasonable the cost for theft and damages is not. I do know they did increase security and the thefts were prior to the new gate...