Carolyn was super helpful getting me upgraded to a bigger unit. She took me to see those that were…read moreavailable which helped me make the right decision for me. The location is kept neat, the lockers are easy to access and, when there are Dollie's available, they're usually in good shape.

Amazing Customer Service.....Bailey and Carolyn answered all my questions. They were very helpful…read moreand well informed. Their suggestions guided me in the right fit for my needs.

We have been a couple of places but this one is awesome! Timothy, the manager, keeps it…read moreimmaculate, washed, waxed and pest free. He also is so nice and sweet to work with! We are down here only in winter so we have been customers for several years and keep a lot of stuff we care about in storage. There has never been a problem. The company keeps making price increases, some pretty extreme, and recently Timothy helped us identify a couple of discounts we qualified for. That definitely has helped keep us here.

Alway a pleasure doing business with this group. The…read morefacility is clean and for once. I've walked into a place where the elevator actually works ALL the time - No offense to other companies!P lus the service is way better than UHaul Thanks Tim!

Access was as described and I liked that I had my unit and access code on the app in my phone. My…read moreunit was fine with easy drive up access, no AC but I didn't sign up for it. Been renting the unit for a year or two. 10'x10' unit started off paying around $80 including insurance they require. About two years later, they raised the fee twice and I'm now paying $135/mo. The first raise, they said they were making updates to units. They added new locks to the doors for added security. From office staff was nice when I did interact with them. Not a bad place to rent from, just not happy about how much the monthly cost increased. Moving my stuff to a storage place closer to my house and cheaper, although I'm sure the new place will raise their fees as well.

They really don't maintain their facilities very well and they increase the rent quite oftenread more

I've used self storage units off and on for about 25 years. This is my favorite storage facility of…read morethem all. I had a unit here at this Grand Parkway location for nearly two years. I emptied it out a couple weeks ago (moved) and closed it but decided I wanted to get a much smaller unit for my needs, close to my new neighborhood much closer to Houston. After visiting three locations I was convinced that I was spoiled by my recent location. The other places had gates, with you having to get out of your car to put in your security code. Then driving around to find your building. No carts available. Sensor lights that wouldn't stay on after a minute, leaving you looking at your space in a very dim environment. And these were just a few examples of my disappointments. After experiencing those other public storage facilities, I went straight back "home" to the Grand Parkway location for my smaller unit. I would rather drive almost thirty minutes to use my home storage facility. There is no gate. You pull right up to the loading door. This place has one giant building with one entrance and with five floors. There are about five large flat carts to haul your stuff to your unit by warehouse elevator. You enter your code once in the elevator which will only take you to your floor once signed in. No code needed to exit. It's so easy to dump a handful of boxes or seasonal items. I'm in and out in a matter of minutes. With my disability, I would never have been able to deal with those other location's situations without a bunch of frustration. And there's always excellent customer service (lately in masks). My recent experience was with Mary. She was wonderful and even found my new unit a few doors down from my daughter's unit. (I brought her over shortly after I found this place. She was so happy from the extreme upgrade for less money!) All this to say I highly recommend this Public Storage location!

If I could give this place zero stars I would. I've had a very frustrating experience with Public…read moreStorage, and at this point I am expecting corporate to step in and resolve this promptly & properly. On April 2, I made a manual payment of $53 after being told autopay did not go through. On April 6, I made a few calls to the property however, no one answered. I went in person to confirm the payment was received. The manager, JP, told me everything was processed and my account was fine. Now on April 15, I'm being told that same payment was returned for "insufficient funds" and I suddenly owe nearly $100 in fees. This is inaccurate. I had over $300 in my account at the time, so there is no valid reason the payment should have been returned. If there's proof needed I do have bank statements proving there is no reason the full payment shouldn't have been taken out of my account. What makes this worse is the lack of communication: * Calls go unanswered * Voicemails are not returned * No one follows up unless corporate is contacted * In-person, no real solution is offered I have been proactive every step of the way--making the payment, calling to confirm, verifying it in person, and trying to get answers. Despite that, I'm being charged fees for an issue that is not my fault. At a minimum, all late and additional fees should be waived, yet JP says he's unable to unable or unwilling..... despite proof of funds at that time he was not at all understanding and gave a generic we're sorry you feel that way. I'm sorry you don't like your job sir! Given the inconvenience, misinformation, and time I've had to spend resolving this, I also expect appropriate accommodation, such as a rental credit.i This situation reflects a serious lack of accountability and customer service. I would strongly encourage corporate to review this location's management and processes.

We just love PJ was extremely helpful and Friendly. If you…read morelooking for a new storage in the Richmond Rosenberg area stop by iStorage.

Horrible people & horrible service don't go there Not…read morefriendly no one there don't answer the phones

This place is AMAZING!!! I booked online because I needed a place to store my stuff for one month…read moreprior to moving out of my current home into my new home. OMG!! I can not rave enough about this place. The day I went in to pick up my lock/key and finalize my contract, the lady at the front desk (I forgot her name) was so kind, sweet, and so nice!! She showed me how to use the lock that they provide and walk me around to show me how everything works, access etc. You just have to return their lock upon departure- no charge!. This place is spanking NEW, CLEAN, and all units are A/C!! There's plenty of openings to enter to your unit.. whichever entry is closest to yours and she showed me which would be for mine to make it easier for me. Let me tell you.. the process of moving in/moving out of my current home, the stress and hours of endless packing for weeks.. and actual moving on a HOT day, this place made it so effortless that I actually enjoyed this part of the moving process most! We picked UPLIFT because it's close to our current home and it's a quick 5 mins to get to our unit to and from and pricing was very reasonable, hours of entry access reasonable. This was by far the BEST and EASIEST part of my move- taking the stress out of it. I know I only need the unit for one month.. but if I was to need it longer.. it definitely would be my choice long term. This storage facility is clean and the service is impeccable.. and an added plus.. they provide dollies to help you put your stuff to load to your unit so you can push your boxes to your unit if you don't have one.. (shared with others) OMG what a life saver.. it made our move in so easy and effortlessly.. I have to give kudos to management/owner/staff here as I remember the days of moving into a storage unit for my daughter's college summers on end and it was painful! This i would do again in a heartbeat!! GREAT JOB UPLIFT!! You won my vote and NO, nobody asked me to write this review but I have to give credit when/where it's DUE! don't hesitate to rent here if you are looking for a storage unit! prices are great, there are move in deals online, and you can't beat the newness and the customer service staff!! and who doesn't love a newly built place?! :-)

This has been the worse experience I have ever had! If I could give it a zero I would. I have been…read moreout of work since March but have managed to keep paying my storage before it has gone into auction. 8/26/25 Tamara told me I had until 9/18 to pay. Then 9/15 I get a call from Sarah saying it will be auctioned on 9/18, I told her I couldn't pay until 9/19 when I get paid. She said if it's auctioned Thursday I could pay that morning of 9/19 before whomever won the auction comes in to pay. I got a call from Sarah 9/18 saying it had been auctioned, and she can call to see when the person was going to come get my stuff so I can pay before they come. She never called back so I called her back and she said the person wouldn't answer and had already came and got my storage. I'm so pissed at this point! I was trying to borrow the money so I could pay, all this caught me off guard! And they have the nerve to think I'm going to pay the difference! Pay the difference for what! they kiss my black ssa! ATP this business is over! I could've been let this storage go if this was the case! Please do not use this company! This was so unfair!

Sarah was so much help! She took me on a tour of the property and even showed me where the security…read morecameras were placed. Both gates were closed and working properly when I was there. The monthly price for my 10 x 20 was cheaper than Public storage.

Your price will double if you use an internet promotion! And they say they notify you by mail with…read morea spam looking flyer! Do not use this storage facility long term!

Alta in Richmond, TX is the best…read more She is very empathetic to helping with your needs in a time when you need a true professional most!

They have been telling us for over 3 months that they we're getting the A/C repaired. Still not…read morefixed. When we started using them 10 years ago it was a good place. Changed management about 2 years ago and it's been downhill ever since. They had multiple carts in every building and now none are in our building or the building across from us. They have raised the price20% in last 2 years. Office help will not let you talk to management

From the owner: Devon Self Storage, operating since 1988, offers comprehensive self storage solutions across 25…read morestates. Our employee-owned firm features over 183 locally-managed facilities providing personal, commercial, and military storage options. Key amenities include climate control, online payment, and flexible month-to-month leases. We prioritize security with 24-hour surveillance, fenced perimeters, and electronic access. For self storage owners, we deliver expert support in marketing and facility management. Looking for convenient, secure storage? Visit a Devon Self Storage facility for reliable service and peace of mind. Reserve your unit online today.