Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more

I'd give 6 stars if I could!…read more THE BEST customer service! Friendly, knowledgeable, and quick to respond. Great prices! It was so easy to book!

Very recently went under new management. Even prior, I would have recommended them, now I…read moredefinitely recommend them. They're easy to get in contact with and have good prices for non-climate and climate controlled. It feels secure while still being convenient to get into as a renter.

Not a good public storage! Do not put a credit card that you trust on here they scammed my father…read moreout of money! They do not have good accommodations needed for a monden day storage unit an example s not having much lighting in the storage units to see anything. The value of the store unit is not worth it they have better options than this one.

Listen up CORPORATE Office: The ONLY reason I am giving 5 stars is because of Danielle. My plan…read morewas to be productive this morning. I rented a unit online, went early to unload holiday decorations, but my access code would not work. I verified the address numerous times. Spoke to 3 different people and basically stated that my access code wouldn't work, and the facilities that I'm looking at does not match anything online. For example, where is the second floor, and I rented an inside climate controlled. Where is that because all of these units that I see are drive up only. Danielle called me after I had already wasted an hour of driving and talking to public storage representatives. I demanded a refund but after talking to Danielle, I went back and kept my unit. PUBLIC STORAGE CORPORATE....some of us like to get a head start to our day and get things done, outside of office hours. Surely, you can find a couple of hundred dollars in your budget to put a sign pointing to all of the storage in the back off the side road. This would save a lot of hassle, frustration, and would keep Danielle from being on the receiving end of all of this. I hope you all actually listen to your customers because I know this cannot be the first time you have heard this. If I don't see a sign in the future when I drive up then I can only guess that customer satisfaction is not important to you.

I have only had to drop off a rental truck there but my experience with the staff there was so…read morewonderful that it has me looking at trying to switch my storage rental facilities usage to one or more of their units. I am just waiting for one of their employees to get back to me with a quote because I am looking at price differences in their bigger units but from my previous experience with their staff and from the reviews I have read, it definitely has me convinced that I am 97% correctly on the right path to best choice for my new storage facility. Fil Salinas

Initially pulled up and no one was in the office. Ms. Joy was out doing lawn work in 100 degree…read moreweather! Bless her heart. Great facility if you need something far outta town. Great customer service and clean facility!

Yes, new owners came in and raised rates but the price is still competitive. Nice facility and well…read moremaintained. Definitely better than the beige storage company across the street.

We had a contract with the previous owner for a storage unit at $195/mo. At the first of the year,…read morethe new owner immediately raised the rate by $35 . Now four months later they have announced that in 30 days the rate is increased again by $25. The previous owner built the nice facility, but the new owner is pricing out customers.

Excellent service and great pricing. I needed to rent a trailer to pick up a piece of furniture…read more Diamond storage had the trailer hitch I needed and the right uhaul trailer. I've never pulled a trailer before. The knowledge staff at diamond storage helped me attach the hitch and trailer properly so I didn't have to work about anything.

I love those guys and gals; they make storing so much easier. Clean and organized with all the…read moreanswers and needed supplies available.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

One star is too many. I rented on 5/2 and had to cancel on…read more5/12, never moved in. In compliance with contract, I hand carried letter to terminate and got it signed by Linda Nunn. The lady that helped me said nothing else to do. Today 6/13 my husband got nasty collection call, demanding payment. Maria said no letter was on file. Linda told my husband she didn't sign no letter. I took the letter and requested written letter to confirm account is closed, to be sure we dont get another call or worse. No apologies, Maria said we'll get what every customer gets, an email of move out with -0- and walked away. Bad record keeping and worse customer service... And no email yet.

Great storage, great managers, units are well maintained. Stored my boat here for close to 3 years,…read morenever had any of the amenities out of service. Wash down station is a big convenience. Very well secured with cameras and fence. All around nice establishment with great location 10min from several boat ramps. Also during hurricane Harvey these storage units did not flood and no damage was done to my boat. Highly recommend this place!

From the owner: Boat Barn 1 has provided boat and RV storage in the League City, TX area since 1974. We have…read morevarious size units, carport canopies and open air spaces. Units are not climate controlled. No storage of household items at all. Please call for your quote, pricing is based on the size needed.

Thank you Brandy at Public Storage for providing excellent customer service. From our initially…read moreconversation over the phone to completing paperwork onsite, you went out of your way to answer all of my questions. Thank you for that.

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

5 Stars - Resolved with Respect and Integrity…read more I initially left a 1-star review due to repeated rate hikes that felt unfair--especially after being a loyal customer at this Pearland location since 2019. As a disabled U.S. Marine combat veteran, I was deeply disappointed and voiced my frustration. That said, I want to personally thank Roxanne for stepping in and handling the issue with professionalism, empathy, and urgency. She listened. She understood. And most importantly--she resolved it. Roxanne's actions restored my faith in this business. Her respect for long-standing customers and her ability to take decisive action speaks volumes about her character and leadership. To those reading: If you ever have a problem, ask for Roxanne. She turned my negative experience into a positive one. Semper Fi. -- Brian Rayner

The policy to still charge a full month's rent needs to be reviewed. I am vacating on the 4th and…read morethey want a full month's rent. Meaning that same month they can rent out the unit and make money. It seems they are double dipping on funds. Then offered a discount for next month when I informed them how would that be convenient if I am leaving this month. Oooo we can offer a discount next month because we were increasing the storage rent. They just increase storage rent whenever they want. If Zero star was available that's what I would recommend