I absolutely DO NOT recommend this storage unit to anyone. Poor customer service, my belongings came out MOLDY from a climate controlled unit, and they increased the price $10 a month shortly after I moved my stuff in.
Moving my belongings out of this storage unit, I found that much of it was moldy. I want to make it clear that NOTHING was moldy before it went into the storage unit. It was in storage for 11 months. I was told that this was a climate controlled unit (which is why I chose it), so I am baffled as to how so much mold grew on my belongings.
Shortly after I moved in, the company increased my rent by $10 a month. Doing this so soon after I moved in really makes it seem like they give you a more reasonable rate at move-in, but then increase the prices as soon as your stuff is in there and would be a pain to move to another facility.
Lastly, when I moved in the woman in the office told me that the outside door (that leads into the hallway where my unit was) was always unlocked and so she did not give me a key (I was given the impression that keys were not issued since the door was to remain unlocked). When I went to get my belongings, I called ahead to let them know and to make sure that the door would be unlocked (I had gone once to check on my belongings and was unable to get in because the door was locked). The woman on the phone told me that I was given a key when I moved in and that the office was closed the next day so no one could help me. When I assured her that I was never issued a key, she told me that I may have just forgotten that I was given one and that it would cost me $25 for a replacement. I am 100% certain that I was never issued a key for this door, but the storage unit office insisted on blaming this on me and refused to offer me any type of solution. Because of this, we had to reschedule our movers that were supposed to arrive the next day.
If you are looking for a fair company that cares about their customers and a safe place to keep your belongings, stay far away from this storage unit. read more