Avoid at All Costs - Harassment, German Cockroaches, Rats, VICIOUS Chihuahuas, Rabid/Aggressive Management and Neglect Run Rampant!!!!
I wish I could give zero stars to this disgraceful operation. CubeSmart at 1402 E Bearss Ave has a long, disturbing history of harassing customers, and my experience confirms it. From the moment I rented Unit E069, I was met with hostility, deception, and outright abuse, orchestrated by staff member, "Assistant Manager" Nicole and enabled by management's indifference.
My ordeal began with a reservation for a $78/month unit with two free months, a deal that was unilaterally changed to $150/month without notice. Nicole claimed it was due to an inoperable elevator, moving me to a downstairs unit and stripping my second free month--never once informing me of the price hike or the removal of the second free month! The facility, advertised as air-conditioned, was a sweltering oven, infested with German cockroaches, rats and mold, causing me to fall and injure my hip and leg. When I complained, Nicole responded with a vicious chihuahua attack and a homophobic slur, targeting my identity in front of others. This is not isolated--other customers have reported similar aggressive behavior from her, yet she is still authorized to manage AND LIVE full time on premises, a clear message of CubeSmart corporate condoning her vile, discriminatory and abusive behavior.
On May 8, 2025, despite Regional Manager TL's authorization for access, the gate code failed, and Nicole smirked while chatting with friends, refusing to help. She then falsely reported me to the sheriff, securing an invalid trespass order that banned me from my own unit. Now, they threaten to auction my $15,300 in belongings without proper notice, and sent a $334.80 bill despite denying me access. Adding insult to injury, Nicole lives full-time above the office with her aggressive dog, and the facility lacks basic amenities like a restroom or hand-washing sink--clear code violations that endanger everyone.
This isn't my first encounter with their harassment--others have shared stories of being intimidated, overcharged, and locked out. CubeSmart's negligence and Nicole's reign of terror must end. I'm pursuing legal action and regulatory complaints to shut this place down.
Save yourself the trauma--steer clear of CubeSmart Lutz unless you enjoy being scammed, harassed, and exhaustively abused by their literal resident Sadist who doubles as "ASSistant mANGER".
Combine the misery of the Amityville Horror ambiance they are serving with having your belongings develop mold from the sweltering heat of their "air conditioned units." So much so that you can't be in your unit for more than 5 minute increments because the lack of air flow, black mold and getting over heated and not being able to breathe! If that isn't enough, throw in thousands of German Cockroaches and rats destroying your possessions!!!!
If this place sounds like an absolute nightmare or campy Japanese horror flick, it's because IT IS! RUN FAR FAR AWAY FROM HERE! read more