Updated review! Just about a month in, and we've already been HARASSED by their staff member. Looks like they have nothing better to do other than walk around the facility and harass tenants. They're ignorant, poorly trained, and lack basic knowledge of their own policy and lease agreement terms. We have a commercial account, we rent parking and storage units in several locations for our trucks and our every day equipment. Our employees arrive in the morning, equipped their assigned truck and leave for the day. A couple days ago, one of our employees was waiting for his co-worker to arrive, He was in his vehicle, parked in our paid parking space and laid down his eyes while waiting for his co worker to arrive. Apparently, that really bothered a staff member named Ashley who within minutes came to the vehicle and aggressively knocked on his window telling him he is not allowed to close his eyes at the facility! She then called me and stated "I saw one of your employee in your vehicle, parked at your space, and he was sleeping! This is a violation of the lease agreement and your lease is subject to termination if this reoccurs". I was completely shocked and confused. At first I thought, well maybe she thinks that he spent the night there sleeping??! I asked her, and no.. She was fully aware that he had just arrived and was simply waiting for his co-worker. We've been renting storage spaces for the past 8 years. I've never heard of such a ridiculous and pitiful claim as this one. When I asked Ashley what part of the lease agreement did we violate, she didn't know. She called back later and referred me to a "LOITERING" provision of the lease. What a joke! Our workers are not bothering anyone. They arrive to work in the morning, get their equipment ready and they go about their day! I suggest that CubeSmart staff at this location will lookup the definition of loitering, educate themselves, stop harassing tenants, and mind their own business! read more

Can't remember the gentleman's name but he was on cool dude. This place is affordable and nice and clean inside and out

Will never do business with CubeSmart. Opened an account never moved in, tried to cancel and get a refund. Wasn't able to hear back from a rep for over a week since store manager was on vacation. Finally received a call today stating they will not be granting me a refund. Even tho I have never even been to the facility or moved in. & advertisement states no payment required until move in day. Quick to take your money but not care about customer service. Very disappointed. Do not use cubesmart. read more

The manger is a nice person to work with and help you out with alot...thank you. Unit 53 and units 8 9

We drove from Kentucky to Cube Smart storage in Lutz Florida and was greeted with the most helpful and friendly service. The manager named Bob Pupillo was very helpful and a person the you feel like you have known forever. Thanks to Bob our move to Florida was a bit easier plus he gave me some great fishing spots in the area. Clean, secure, and friendly is what you are looking for. This is the place you are looking for. read more

Amazing customer service. Bob, the manager, understands the difference between service and relationship building. He was warm, helpful and upfront with all of the details to help me make the best decision. He even offered to set me up with a unit at a different property. I rented a unit with full confidence that I would be satisfied with the outcome. read more

Great experience checking in. Bob was very informative and friendly. We were able to use their truck which was very helpful and cost effective. read more

Relocated my daughter from DC to Tampa. Bob helped us set up a storage unit and was extremely friendly and helpful during the move process. Would highly recommend Bob and Cube Smart to anyone. read more

Bad experience...very unprofessional and not a secure facility as they advertise!! I rented a very large unit (cost about $130 a month) at this facility and a smaller climate controlled unit across the street at the Cubesmart on North 12th St..After receiving poor customer service numerous times at this location on Bearss Ave, I decided to move all my belongings to a bigger unit across the street at the N. 12th St location as their facility has excellent customer service and is kept very clean and secure. While I was in the process of moving my belongings (over a 24 hr period) to a unit across the street, a ladder (cost $129), 2 rakes (cost $30) and a few other small items were taken out of my unit. I went up to the office and confronted the man at the desk and asked why did they remove my belongings from the unit (which was paid for until the next day). Of course they denied removing my belongings from the unit so I asked him to pull up video footage. I was then told that the only cameras that worked were the one's at the exits and the one at the office (not very secure if you ask me)! The employee had also left me a voicemail the night before saying that he entered the unit and there was some belongings left in there and he assumed I didn't want them!! I tried to return the call to the facility but it was already closed for the night. After getting no where with the employee, I called the 800 number for Cubesmart and spoke to a very nice female about the incident. I told her I wanted the items returned to me or to be reimbursed for the cost of replacing the items. She assured me she would give my message to the district manager and that I could expect a phone call from him directly. I have still never received a phone call and had to go out and purchase a new ladder and rakes!! If you need to rent a storage unit from Cubesmart in that area of Tampa then go to the location across the street at 14902 N. 12th St as you will be much happier and your belongings will be safer. Very unhappy customer!! read more