At first CubeSmart was very helpful, I got a low rating for my storage. But I noticed my bill changed, no notification but I ignored it since I really needed a place to store my stuff as I was going through a stability crisis. I figured they were adjusting my price after my discount. The staff were very kind and accommodating.
My price ended up Increasing 20 dollars more. No notification, just an email about my bill I was really frustrated and contacted cube smart support, told me that the price was subjected to change whenever. Basically got an offer for two months (which was supposed to be the remaining time I was with them) but they loop holes me and wrote it in the contract. In a singular sentence that my bill is subjected to increase.
Not just that, my storage space wasn't working, I noticed the next time I visited that my handle was all jacked up, and it wouldn't hold up. I told the manager and he explained that I needed to be on site to tell him that. He said he would check it out and never said anything else regarding my storage space.
I called support again to cancel my contract so I didn't pay the storage for that month since it increased and never sent me an email with my terminated contract. Two days before I just ended up going in the building so that there was visual proof I wanted to terminate my contract. I called twice, and both times acted like I still had a subscription going. I think it's definitely a business after your money.
I asked why nothing was sent to me? They said "it should've been mailed and emailed to you" but apparently my address was inputted incorrectly.... I asked why not my email, and they were lost for words?
As a young college student, I recommend finding somewhere more stable... as well as explaining the contract to you in a detailed fashion. read more
