If you want to rent a storage space where your belongings are subjected to deer mice poop (and pee as well because our stuff stunk like it) and the likelihood of potential harmful HANTIVIRUS and have it all over your belongings when you go to get them out then be my guest. Rented here for 2 months and went to pick up my stuff to move into our new home and discovered that I had deer mice poop in my brand new refrigerator, all over my new couches, my new Cal-King Bed, our children's bed, on top of my microwave, my washing machine, my dryer, in my bag of bath towels, in bags of our kids clothes, all over our Christmas light and ornaments box, ALL OVER THE PLACE. As a matter of fact my last comment to the manager before I left was "I am not responsible for cleaning up all this mice crap in the unit right?" He answered "No". He did explain that there were other instances of this and they were going to call their rodent/pest control out and let all the tenants know that they would need to access their units (after the fact). Keep in mind my stuff was in there for 2 months. On top of this all I am required to carry their insurance and (this is the best part) was told to contact the "Premium Insurance" that I purchased from them about my Deer Mice poop infestation problem. I contact the insurance company and they said "sorry we don't cover rodent damage". They cover everything else shy of a Nuclear Missile Strike or crap that clearly wont or is on the High Probability list of not happening EVER in the city of Lancaster California (I.e. Tidal Waves, Hurricanes, Tornadoes, Tsunami's, etc.) but not the obvious rodent infestation and damage. I spoke with management again and said this was unacceptable as I have 2 small children and my cancer stricken mother that will be in the house using the couches, the beds, towels, you know EVERYTHING I had stored in this unit. Their response was that this had to go up to corporate and someone would contact me in 48 hours. Keep in mind I asked to have the cleaning costs covered as I contacted a company (CHEM-DRY) and they gave me a quote to "CLEAN and SANITIZE" my belongings for $2,000.00! I didn't ask for BRAND NEW furniture, beds, fridge, washer, dryer, clothes, towels, etc! I asked for the cleaning costs to be covered so that I felt safe knowing that my belongings would be sanitized and habitable for use by my family. That was on Monday April 18th 2016 so I should have received a call on Wednesday April 20th, 2016 right? I had to call them today (Thursday April 28th, 2016, 10 days LATER!) just to get an update and be told that "sorry nobody called you back. We can do our best to make sure it doesn't happen again in the future but we are not responsible for rodent damage (or health issues that could arise from breathing in mouse crap and pee i.e. HANTIVIRUS) and this is why we require you to have insurance (insurance that doesn't cover against rodent damage). If you are looking into getting a storage I would not recommend getting one at this location or any other extra space storage locations. For a company to place their bottom dollar over the health of a family and their young children is absolutely uncalled for and to not even consider working with the tenant on the cleaning costs to ensure that their belongings are SANITIZED is just beyond me. I cant afford the cleaning costs and had to wipe down and attempt to sanitize EVERYTHING. My mother cannot come into our home now. NEVER AGAIN!
Let me make one thing abundantly clear. This is not a reflect on the assistant store manager's (Cody) ability to perform his job as he followed every procedure that he could for me. This is a direct reflect on the Corporate office and their disregard for health issues/concerns that arise (rodent poop and urine) from storing belongings at their facility when rodents infest the spaces and shear lack of customer service in communicating with the customer when an issue like this arises. read more
