What a nightmare . The manager is a sneak who does nothing but lie . She promised me prices that don't exist . I did rent a storage but it was filthy and even had bugs everywhere. Tara New - the "Manager" said she would have it cleaned up but never did . I observed her interactions with other customers . It was unprofessional and full of bait and switch . This place is a dumpster fire . They need a better manager . Don't rent storage at Lifestorage. read more

Extremely disappointed with Life Storage. My family's brand new trailer was stolen and they do not want to help. Very rude customer service when we tried to get support. Completely unprofessional. If you value your belongings, don't store it here. They do not care about their customers or their valuables. read more

Do not leave your RV, trailers, campers here. Ours was stolen and they were so rude, unhelpful and nonchalant about the matter. Do not let the 4-stars fool you. After further research, I come to find out a handful of RVs, trailers and campers have gone missing from this location over the past couple of months. A security breach?? Not so sure. But regardless, key customer service should be required during situations when a client's personal belongings are taken from the company's property. The lady was in her 30s, brunette and so rude. I'll continue posting to protect others from trusting them with their property. Very unhappy! So many other Yelp reviews from others are being removed!! read more

Title: "Anyone would be salty over $960 yearly price increases every 3-5 months... also what the heck?" My move-in rate was $132 for a 10x15. After the first month of extra charges the actual CHARGES WERE $158 THEN INCREASED TO $238 after 3 months ($80) THEN INCREASED TO $318!!!! after 4 months ($80) Note: This is where a customer adds $80 a month to their already $80 price increase. They say they mail increase notification 1st class with confirmation of delivery but never got the postcards they say were sent. (...was out of it for awhile because of a bad leg & then had surgery & was not able to do anything but had to check the storage unit for something... I forgot my code & had to go inside to get it & mentioned the insane price increases & they said they can lower the cost some amount whenever they want or around the time of increase but they never actually tell/provide documentation to customers of this when they start renting so how would anyone know that.) THEY LOWERED IT THAT DAY from $318 TO $271... So in conclusion going from $132 to $271 ($318) seems "not good" or "okay" in my opinion, even a $50 increase is a lot. I had Extra Space Storage before this in LA and prices never jumped like this in less that 6 months to 1 year. I remember it was about a 31$ increase about every 6 months. This place in Palmdale, once Life Storage changed to Extra Space last year so this is a new experience with them that does not make sense to me. They say they are allowed to increase the price every 3-5 months and there is no cap on how much they are "allowed" to increase. They cannot produce the agreement I should have signed that says exactly this. I would like to still see this in my contract that they should have. There is just a small line or two on the Extra Space website reading, "From time to time, we adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility." There are no concrete facts here just "from time to time" and no comment on the amount of the increase. Also there are a lot of reviews here about customer's belongings getting stolen so they are actually not providing top-notch service unfortunately, so there should be a very low increase. I think the place is otherwise reasonable - my stuff has not been stolen yet which is nice, there is trash but it is always windy so it is what it is & I appreciate the late access hours as well. read more

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Before we even put a single item in our storage unit, Michelle had already on multiple occasions gone above and beyond to help me out. I just made the 1500 mile move from Austin and had a lot of planning to do, as well as a lot of questions to get answered. She answered my calls and emails and helped me to figure out what I needed to figure out. I have nothing but good things to say about her. And on the brief occasion that I have spoken to Tara, she was also a great help. The facilities are clean, secure, and they seem to be well-managed. read more

0 stars if I could, my stuff was stolen. they will not store your things but will have it stolen. Then they do not care & lie about making reports to sheriffs station. read more

Had my things In storage here for a week and it was broken into. Was told by front desk that they had several storage units broken into and since the lock wasn't broken they believe it was picked. If I would have known this has/is going on there I never would have got a unit. They took a lot of my things and the unit next to mine on the same night. They should invest in better security. read more

do not be fooled by the 4 stars !!! Do not use this company unless you want your property stolen . my property was stolen and worker was absolutely rude and not helpful read more

Really don't recommend. Don't fall for the low prices during sign up because it will go up within two months of being there. My bill increased by $90. Will be cancelling soon due to this. Manager would not even refund me for a lock that I did not even use, but because she opened it for me I couldn't return it. Just save your money and your time and go somewhere else if you can. read more

Horrible service, don't leave your stuff here. I got my things stolen and they didn't help with anything.

If I can give a zero I would. Our brand new trailer was stolen from there we don't know when but found out today. The lady working there ( light skinned, 30s, brown hair) was rude, didn't seem surprised and very unprofessional when my husband told her it was stolen. When my husband asked her to call the manager she said she was prohibited from calling her manager on her day off. I have seen several post on AV stolen and lost FB page that a couple of trailers have been stolen from there. I would absolutely never recommend anyone to store any type of belonging there. They supposedly had a security breach but we were not informed. Sherrifs said that there was no security breach reported and that they would investigate tomorrow ( 5/25/2023) Very very disappointing.Ruined our family's Memorial Day camping trip we were ready to start packing. I pray none of you will have to go through this. I will keep pushing until I get answers. Not right for hardworking people to have to go through this or anyone for that matter. Please don't use them we need to send a message that they can't get away with this. read more

The facility is managed with the utmost professionalism and the units are clean, well maintained, and overall -- very well done. Prices are not crazy, in fact, they're the lowest I've seen. Highly recommend. read more

Very friendly staff!!! Clean and organized. Latoya and Patricia are the most helpful staff. They care and look out for your needs. First time we rented we were there for a month. We went back right after to do another contract for another rental unit. I couldn't be any more happy with the service they provide it and keep providing. read more

Tara and Michelle were awesome and helped me close out my unit quickly and easily. Life Storage was very helpful for n my transition out here when I was still doing air bnb's and hotels till I found a place to stay. Thanks for everything! read more

Michelle at Life Storage is such a pleasant person to interact with. She portrays wonderful customer service skills. She's a blessing to me and also I hope that you appreciate her skills at Life Storage. I'm so thankful that your business is working with your customers by ways and means to help them keep their storages. I know that COVID-19 has affected everyone but this too shall pass and hopefully with will adjust to our new normal swiftly. read more

I really want to thank Tara and Michelle for assisting me with getting my things from the storage. I was on the verge of letting my items go before of my finances and they truly made a miracle happen to prevent that from happening. If anyone is looking for a storage unit that have professional, and understanding workers this storage business is exactly what you need. Again, thank you ladies for everything. I highly recommend them. read more

Great service! The staff made it very easy from start to finish and the prices are reasonable. We highly recommend!

I rented a storage unit for years with Life Storage, it was Storage Xpress when I started with them. The office personnel are great to work with and always willing to help and just a happy group of people. They've been there for years, that speaks volume. I waited to write a review until I moved out, you know, sometimes when you leave a company they become rude or angry but, not this place. Patricia, Joanne and Kenan were all amazing! I always felt like my unit was well protected and didn't have a worry. Thank you to Patricia, Joanne and Kenan, you're all awesome! read more

New to the area. Patricia at Life Storage was very helpful, making our moving process painless. She was informative, accommodating and sweet. If your looking for a storage company that believes in protecting you assets-call life storage. read more

Highly recommend using Life Storage! They had reasonable prices and were super helpful. We worked with Tara New whom was very helpful, friendly, and very attentive. She really cared for our needs and delivered amazing service. I highly recommend working with her if you ever need any future services from Life Storage. read more

JoAnn and Patricia were very helpful and patient with my questions. I highly recommend you speak to them and they will let you know of any specials and answer all your questions. Also they trailer, RV and car storage as well. read more

We've used Life Storage for over a year and we are very happy with this facility. We have worked with Patricia on several occasions and she has been great to work with and always helped us through our issues and questions. If you need storage, this is the place to go. read more

Great facility and staff. Very clean and organized. I was able to complete the process online which made moving a lot easier. I was welcomed by Keenan and JoAnn. They were awesome. read more