Such a great staff, Laura is amazing!! Very clean and kept up facility!! I have not had good luck…read morewith storage facilities in the past and this is by far a knock out of the park!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 737 S Rand Rd is no exception. Our Lake Zurich storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Rand Rd and Ela Rd, we're trusted by neighbors in Kildeer, Deer Park, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

20825 N. Rand Rd., Kildeer, IL: Worst customer service I've encountered. Moved storage from an…read moreindoor unit to an outdoor garage unit. "Jen was upset that the dollies were used to transport some items that didn't fit on their moving truck, even though the dollies were replaced exactly where we retrieved them. When wanting to change names on a family account for payment purposes only, we were told "we don't do that". "No other unit available" to shut down one & open another. She's extremely combative, argumentative, and immature in nature when handling clients. Essentially, "Jen" did the same thing anyway by switching the primary & secondary on account. What?!!

The nonprofit I work for had some items stored at CubeSmart at this location. When we were having…read morechallenges with some of our items, the employee on site, named Jenn, went above and beyond to help us. She was so kind and patient with us. I am really grateful for such incredible service!

Great place to keep our RV, management could not be better or more on the ball and fairly priced…read morePlace well kept, clean, and maintained, would highly recommend to all

Family run business. Very nice people to do business with. Very clean facility, very reasonable…read moreprice. Would use them again and have highly recommended their business.

Mike helped me with an issue very quickly professionally and efficiently. Been a customer for a…read morelong time and plan on renewing my unit also for the long haul. Thanks Mike...

I just rented a unit. I was welcomed by the on-site manager Mike who made me feel good about my…read moredecision to rent.

Awesome service. Kaia was the best Took very good care of…read moreme from day one I'd come back on a heartbeat

Had a storage space here for a while. They were kind enough to get me a spot that was easy to…read moredrive a long car into. I moved out recently because we moved, and the process was very easy. Thanks again guys!

I have had storage space at Extra Space Storage in Wauconda since their opening. They have a super…read moreclean facility and friendly, attentive staff. I LOVE the easy access and climate-controlled, fabulously lit units. Once in a while my units have been blocked by other users but all have been accommodating in moving their vehicles so that I can have access. Also, the storage facility itself is easy access off of Rte 12 and 176 with a Jimmy John's close by if you get hungry :-) Linda Lanci Order in the House Staging Services

I'm really disappointed with the prices here it's in a convenient spot and got the first month free…read morewhich still cost $50, then $129 per month and a few months later $170 a month for a small unit. Fell on hard times and lost my job from this COVID and tried to make payments to catch up and refused to do so. 2 months and had to pay $314 very upsetting and they lock you out of the unit and building and almost lost all my items. Then I keep getting text messages to leave a 5 star review after the issues I discussed really? Don't bother with this place they take advantage By the way first time I'm doing a review on Yelp hope it helps others!

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

Avoid if you can…read more They act like they are doing you a favor by renting you equipment. Have had defective equipment rented a couple times. They still wanted to charge for the time it was down due tot their negligence. Last visit, needed a mini skid for 4 hours and would not allow it unless paid for all 24 hours as they don't have a working hour meter on it.

Visited the store last week and no one was wearing a mask behind the desk. I asked why and was told…read more"We decided we are not wearing masks" "Tired of people coming in and making fun of us" "We keep our distance from each other" Normally I would give this place 4 stars, but not after hearing that attitude. I will find somewhere else to go!