Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

Mary (the Property Manager) and Daniel both were very helpful in finding me the right unit and…read moresigning me up. The $1 "first month fee" only applies to some units and does NOT include two required add-on's: (A) a $25 admin fee and a (B) $20 lock for the unit. So while you get a month of rent almost for free, there is fine print that costs $45. Just a heads-up on that. The climate-controlled units are really nice; the hallways use motion sensors to light as you walk around and it's 55-degrees all day and night, so perfect regardless of outside conditions. There are no electrical outlets understandably, so if you need light, you can store/bring an electric light source just in case the hallway lighting isn't enough for you. This is a big place, so the front office is kind enough to borrow out [upon request] two flatbed carts so you can roll stuff away from your vehicle. Nice touch! I recommend reserving online to get the best price and availability. This location has an awkward entrance and exit onto Irving Park Road (it only works well if you're headed west and then continuing west, haha). Of course, that's what a U-Turn is for... :-)

BUYER BEWARE!!!! I am writing to address repeated,…read moresubstantial rent increases for my unit. My current monthly payment of $370 is $200 more than the initially advertised $177, following two significant increases in a short period. This situation is unacceptable. Then when you pull up, they hide and act like no one's there... Downright horrible!!! I intend to share my experience publicly on review sites until this issue is rectified.

Friendly & Fast!…read more Kathy & Michael were always very helpful, kind, and informative. I would recommend this location to anyone in the area.

Friendly knowledgeable helpful great to work with. Willing to work with me and make extra…read morearrangements when needed

I have been renting at Rite Storage for many years and have always had a great experience with the…read morepeople there and especially with the pricing. Extremely happy with the professionalism.

I moved into this facility because the price was great.. but now they raised the rates from 90 to…read more109 to 139. The ladies that run the office are mean and only care about their money... my locker was broken into and I received no compensation.. the lockers are not weather proofed and everything I stored for last 5 years is worthless.... I would stick to a name brand that has quality behind its name.. not here this is a small family ran place that doesn't care.

Moving in was easy and the unit is affordable for the size I rented. Also, supplies are handy for…read moreeasy transport of items to the unit itself. Highly recommend.

Thanks to Carla at the front desk for the exceptional customer service - would recommend!read more

I need a space to quickly store furniture due to the recent death of a family member. From the…read morefirst day we came in to ask questions to the last day when we no longer needed the space - Michaylla was just awesome. An extra bonus was the free usage of a moving truck! The place and unit were clean. I felt that my stuff was safe and secure. And the price was right! I would use this place again! Check them out and tell them that I sent you! Or message me if you have questions!

The people dont follow through. I had asked about storing our car for the winter months. I was…read moretold they didnt have availability, but they would ask their current tenants about renewing their space. Weeks, Weeks later. I called back inquiring about the space. They forgot...... and that was a done deal for me.

Our family has used Shur-Way for several decades and multiple family moves for us, my in-laws, and…read morenow the estate of my parents. We moved into my parents' coop in 1968. The move out today of the big furniture was bitter sweet, shipping things off to my out of town siblings. So many wonderful memories. The crew we had were professional, on time, friendly, and, compassionate. They say moving is one of the most stressful life events. As a Realtor, I know that is true. This team of Javier, Anthony, J.D., and Adam were all fantastic. They did their job well and efficiently while maintaining a good sense of humor. I highly recommend them. Thank you gentlemen! Well done.

Sure-Way Movers did an amazing job this morning packing and moving my townhome…read more The crew, led by Juan, were capable, prepared, professional and personable. They were so careful with my things , and my home. Ryan Scheck handled my initial consulration and estimate, and was always available to answer my question. I would certainly recommend Sure-Way!

Dominique was amazing and so helpful ! Made everything so easy ! The facility is clean and staff…read moreis friendly and knowledgeable

Great friendly customer service, patience and professionalism by Rene at the Streamwood location…read more It was a pleasure working with him