Just started storing some items. Owners and workers very personable and helpful. Diane was a…read moresweetheart.

We have used this storage facility for over 20 years for various needs and have NEVER had a single…read moreproblem. Now that's pretty amazing, isn't it? The people there are really nice and helpful, too, and it's a really convenient location.

I was very happy with my move-in into public storage. Everything was very seamless as I received a…read moretext with my code and instructions. I was pleasantly surprised that Kelly was on site and greeted me and showed me where my storage unit was. She also followed up by phone to see if I was happy and if there's anything else that she could do for me. She reminded me that she is on site and they see everything that goes on so I feel very safe and secure that my stuff is there. The place was very clean and the storage unit was big and perfect for what I needed.

Price gouger! They lure you in with a low rate, and then raise your rental rates significantly…read moreevery few months. They should offer a long-term lease with a fixed monthly rate, instead of jacking up the price unexpectedly. The facility itself is OK, but the doors on my units won't stay open. They don't even have a manager on-site anymore. The previous facility manager (Kelly?) was great - polite, helpful, and nice!

Sammy made the entire process very easy. StorageMart is at a great location (near Route 60 and…read moreButterfield), and the facility is clean and well maintained. Prices are reasonable, although they did require us to rent a lock instead of using our own.

Sammy is very helpful! He is courteous and willing to assist. The facility seems very clean, well…read morelit and safe. Climate controlled.

Quick and on time, excellent service. This is the third time we have used Reliable and that is…read moreexactly what they are.

Adam was professional, fairly priced, on time, completely broke down and hauled away old kitchen…read morecabinets that had been remounted in the garage...I recommend Reliable Junk Removal .....

Very quick easy signup at a fair price. Space is clean and easy to access. Couldn't be happier.read more

Alex at the front desk is very knowledgeable and helpful. She always greeted us with a smile. She…read moreis the reason for our 5 star experience! The facility was always clean and accessible. The enclosed garage loading area was a must!

Great clean facility, carol is the best. Always helpful. Rented from this facility a few times.read more

First, the older women who work behind the counter are very nice. They don't smile much and…read moretherefore may be mistaken for being grouchy, but they really are not. I like them. That having been said, however, be aware that this place DOES NOT ACCEPT CREDIT CARDS. So while I am out traveling in my RV, I have to find a post office and mail a check. Since everything else I pay can be completed in a matter of seconds online with a credit card, not only is this inconvenient, it is absolutely 19th century. Should your check not arrive on time, you are subject to your lock being cut off your unit and your belongings seized. This is after only a few days of being late. Check the paperwork when you sign up. The dates are very important. I am not sure this is legal. The place has no public restrooms. Therefore, if you are working at your storage unit for several hours as it is common that you will while loading or unloading, you'll have to hold it or drive into town to find a restroom. Other people who have units there have told me they go find a corner in which to relieve themselves. There are no gutters on the storage buildings. When it is raining or when the snow is melting off the roofs, the water drains at the entrance of each storage unit. This soaks the person entering and exiting the storage unit. Additionally, that water seeps into the storage units. The owner of this place does not salt for ice and snowplowing seems to be infrequent, at best. I had to get into my unit after an ice storm and was very nearly unable to walk from my truck to the unit. Loading anything into or out of my truck was almost impossible. When I had a problem getting the door of my unit to close and had to leave, the owner of the storage place called me. He used his speaker phone and had another person on the line. He told me that he had managed to close the unit, but that I was having trouble closing it because "there is so much . . . stuff in there." I am sure he was struggling to use a word other than "junk" or worse. I am not sure what he expected to find in a storage unit other than one's belongings. It might be "stuff" to him, but to me, those are my precious belongings. I grapple to understand what he thinks people put in storage units. The hours during which you can access your storage unit are severely limited. The storage units do not have lights in them. Additionally, the maintenance on the outdoor lights that could possibly shine into the unit must be lax, because they shine for a minute and then go off, leaving you and whatever you are loading in pure darkness. I will remove my things from this storage place this summer, when I get back to the Midwest. The only good part of having rented a storage unit from this place was that I know what not to accept on my next place.

I'm genuinely surprised this U-Haul location has a 5.0 rating on their website, because my…read moreexperience was far from that. When I walked in, the front desk rep, Maria, looked right at me, then immediately went back to scrolling on her phone. Because of how I was treated, I ended up returning some of the items I had just purchased. It left such a bad taste in my mouth that I no longer felt comfortable giving them my business. I came in hoping to support a local, brick-and-mortar shop instead of just running to Amazon like we all so often do, but experiences like this make it hard to justify the effort. If stores want customers to care about shopping local, they need to care enough to hire people who actually want to be there and treat customers with basic respect.

Todd was extremely helpful. Even though he was busy with other customers, he helped me figure out…read morethat my towing wiring was bad and showed me how to fix it. Without his help, I would not have been able to rent a trailer which would have messed up more whole day.

Beware of the Bait and Switch. The manager told me they raise the rent after a few months, but to…read morecall her and she would help me take care of it. She could help me, but the main office would not...so call her directly. After 2 months, they increased my rent by 25%. I called and she said she couldn't help...and that her hands were tied and that I am still paying well below market value. This is not true...absolutely not. Once they get you in, they know they have you stuck. Cost me $2K for movers to get my stuff in there, and they know I cannot just pick up and leave just yet. I will soon enough, but want others to be aware before they trust this place.

Great staff. Clean! Been there for years and highly recommend this location. Lake County often has…read morelower prices than Chicago.