I found this company on Reddit and I'm glad I listened to the post. The move was seamless,…read moreorganized, and handled with great care. The three movers packed up my things with a lot of thought and efficiency. They also listened to what I wanted and how I preferred my belongings to be packed and delivered. I will definitely be using them again!

It was a complicated move with multiple pick up and drop off locations and in the middle of…read moreinclement weather, making moving conditions dangerous. They packed and moved everything quickly, no damage was done to the houses or items moved, everything arrived where it was supposed to end up. The movers were very nice and adapted to the tough weather conditions without complaints, they were on time and they are worth the price.

Mike was the only person making sure the facility was running efficiently. So far my only positive…read morecustomer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.

Access & Security: 24/7 access is available with enrollment but the standard hours were more than…read moresufficient for us. All access is electronically controlled by PIN pads located throughout the building and each locker has a keyed padlock on it. Depending on your locker size you might get an individually monitored unit alarm, ours had it, smaller lockers might not. The entire building has tons of CCTV cameras located throughout and looks very secure against would be burglars. Cleanliness: Even the bathrooms are secured by PIN pad, if that doesn't tell you the place is kept extremely clean then I don't know what will. Everything is immaculate inside the building with the exception of some scuffs and scratches here and there from people recklessly careening through the halls with loading dollys. Price: I hear it already, I can hear the voices of people saying "that place is expensive" SHUT UP! You get what you pay for. If you want top tier storage with high security and climate control to guarantee that your sensitive vinyl record collection and high end computers stay safe during your move you're going to need a company like Safeguard. Bottom line: YOU GET WHAT YOU PAY FOR! Don't skimp on protecting your stuff if you have high value items. If you're just storing a bunch of boxes of clothes and general housewares you probably don't need a fancy storage provider with climate controlled indoor storage and can go for an outdoor locker. All that said, for what we were storing, records and high value computing and storage arrays along with a plethora of other sensitive electronics it was well worth the extra money knowing our stuff was safely stored under climate controlled lock and key. Location: It's right off the highway which makes it easy to get to with a large truck and their loading dock can accommodate most any truck you can throw at it. Loading Dock: An enclosed loading dock is a nice plus especially when it's suddenly started raining and you want to unload your truck into storage. Unloading dollies are provided and all were in good working order when I was there. Bottom Line: If you are looking for top notch storage this is your place. If you are storing low value items that don't need climate control then you might be better served elsewhere.

They fixed an electrical problem in our u-haul for completely free! Vanessa and Kevin were so kind…read moreand helped us so quickly! If you need any help with your u-haul I highly recommend going to Vanessa and Kevin to get it fixed!

Came here for a hitch installation. I guess "a few hours" means something different to these folks…read more They told us it would take a few hours, so I'm thinking 2-3. It's been 5 hours and I'm currently sitting here and still waiting. She said an hour ago when I showed up it was "almost done." What really gets on my nerves is after 3 hours I called and asked how much longer they expect it to be and refused to get an answer. I had to cancel an appointment of mine, that I otherwise could have kept if they communicated in some way it would be longer than expected instead of me waiting there after it had been 4 hours since the start of service and they did "we're almost done." Waited almost 2 hours after that in the shop. Meanwhile one gentleman who finally decided to help the person doing the service was just sitting on their phone at the counter not doing damn thing, fully aware this was taking far too long. Terrible customer service and deceptive time frames give for their service. Don't go here.

We rented a storage unit, and Kelly was most helpful in setting us up. Thank you.read more

I have learned that public storage facilities are scams. Rent started off at $146/month in July…read more2023, 5 months later $204/ month, another 6 months and $261/month, and I just received an email that they are raising it to $329/month! So, they more than doubled the rent within 2 years. But here's what makes even less sense to me...I can go on the website and book the same 10' x 20' unit for $177/month.

Very quick easy signup at a fair price. Space is clean and easy to access. Couldn't be happier.read more

Alex at the front desk is very knowledgeable and helpful. She always greeted us with a smile. She…read moreis the reason for our 5 star experience! The facility was always clean and accessible. The enclosed garage loading area was a must!

Lousy storage. Judging by other feedbacks this place gives quite a bit of headaches. Has huge gaps…read morebetween the wall and the ceiling. The office always has a bad stench to it. The walls to the locker that they gave me has some stained walls. The lighting is horrible with one pull string light bulb in the middle of the locker. Not the greatest design... district manager was rude when I had questions and seemed pretty stuck up. Can't recommend this place. Biggest pet peeve was the giant gap. Could easily have things tossed in my locker from the 6" or more gap. Not sure but judging by their non recommended feedbacks they have a lot of 5 stars by accounts that only leave feedback for this place. Seems to be making accounts to up their rating with fake reviews. Just another reason not to trust this place.

It was great that i received a complimentary lock. The deal was $1 for the 1st but I was charged…read more$125 including $25 for insurance that I was told I could opt out of - but no way to do it on the website. I tried to go to the office to discuss & there was a note on the door saying the manager would be back at12:15pm - at 12:25pm no one was there & nobody in the vicinity. Very frustrated & now have to go back again. I forgot - I tried calling & no answer. Ugh!

Darren was exceptional . His patience and courtesy were extremely helpful as I secured a storage…read morebin for my surplus supplies. I look forward to a long relationship with Public Storage and Darrel as my contact.

Wonderful service, from the very first phone call, they found me a very convenient and affordable…read morelocation, it is safe and clean. All the process was smooth, online, contactless. The only thing I did not love is that after applying all the discounts, there were extra charges that were not previously mention, still we decided that we needed it, and compared to other places was our best option. Yes, I do recommend it, I suggest you make all the questions necessary, to avoid surprises!!!

This storage facility is convenient (close to major roads & tollway) and fairly well maintained…read moreoverall. It is in a fairly safe neighborhood, tucked away on a residential street. The office staff (manager?) is very nice to deal with. My unit is facing the fence and for awhile, the floodlights on that side of the building didn't work, but eventually they got fixed. My biggest complaint is... PRICE INCREASES HERE ARE REDICULOUS! Don't count on being here year after year unless you want to pay SIGNIFICANTLY MORE in the future. I had a 50% INCREASE IIN 2021 ALONE!... was paying $123.00 per month in January 2021 and by December 2021, I was paying $184.00 per month. That is a 50% increase, and it was WITHIN 1 YEAR!! I've rented space in the past from other local Public Storage facilities and they all have raised prices rather quickly, but nothing like this facility has! I have a feeling that the local Public Storage facilities slam the long-timers with BIG price increases because they figure you probably won't move after all that time, even with a huge price increase. Now paying over $2,200 per year for my unit makes me re-evaluate the need to keep stuff in storage. I could probably throw out most of what I store and then re-buy new if it's needed and still save money! Time for a change!

The manager I talked to is very nice & polite. I rented a 10 X 25 space. I could tell immediately…read moreit wasn't close to the advertised measurements. The door width itself is less than 8 Ft. The actual width is not quite 9 Ft. The length is 23.5 ft. I understand that measurements can be slightly off but this isn't close. At best it should be advertised as a 9 X 24 Foot space and that's being generous. I did measure it. Next time B4 committing to a spot hopefully I will be allowed to see it 1st. I did rent at Extra Space in Crystal Lake B4 and their space was pretty darn close to the advertised measurements. Other than the incorrect size which is important, the place seems to be good & management nice

Mat is the Man! Great front desk service…read moreClean & amazing storage facility Recommend this place 100%

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 1401 N Plum Grove Rd is no exception. Our Schaumburg storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Plum Grove Rd and Remington Rd, we're trusted by neighbors in Hoffman Estates, Elk Grove Village, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Thanks to Carla at the front desk for the exceptional customer service - would recommend!read more

This place is a SCAM! They start you off at low rates, but every couple of months you get a…read morepostcard in the mail that your rates are going up. They give you a low rate to get you in and then because they know moving your stuff is hard, they can force you to pay insane rates. In November of 2023 we were paying $141 per month and in June of 2025 it is up to $278. Doubling the cost in a year and a half is ridiculous. I do not recommend.