BEWARE!! STORQUEST STOLE MY LIFE THIS WEEKEND!!! My 10x30…read moreunit was auctioned "ACCIDENTALLY" to someone-after renting here for 3 years and paying them thousands of dollars, assuming my belongings were safe in storage here. So far, all I have gotten was "SORRY, IT WAS A MISTAKE" from the manager Mary. After logging into my account and noticing one of my units was no longer showing, I called them immediately and was informed that they "didn't know why it wasn't showing" and "think it may have been auctioned", like it was no big deal? HOW DOES THAT HAPPEN??!! It was only after begging the employee to have the manager Mary call me ASAP that I was able to confirm with her that, YES, it had indeed been "accidentally auctioned" along with someone else's unit that was also "accidentally auctioned" because of her "mistake". How do 2 different customers' storage units get accidentally auctioned?!? I have made several panicked calls and left voicemails PLEADING for them to fix this ASAP. As if that was not bad enough, Mary (manager) also informed me that she was ALLOWING THE BUYER ACCESS AGAIN LATER THAT DAY to empty the remainder of my unit!!!!!! This was AFTER she had admitted to me that she was sorry and this was her "mistake". She was going to allow him to continue taking THE REST of my belongings out of MY UNIT that SHE accidentally auctioned??!! AFTER she had asked him to bring everything back and told me he understood and had agreed to bring everything back. And she didn't understand why that would be a problem? ALL of my irreplaceable belongings ARE GONE! And not one employee at Storquest seems to care about resolving this, which makes it seem like this is just something normal that happens all the time there?? No one there has seem alarmed/concerned at all by this. Aside from this experience being a complete nightmare, THIS IS FLAT OUT WRONG AND ILLEGAL!! This is everyone's worst nightmare when deciding to entrust a storage company to store your life at their facility. They have not done anything to get my belongings, memories, my children's keepsakes back!!!! I will be contacting a lawyer TOMORROW and aggressively pursuing legal action against them!! Mary-store manager Makayla and Josh-district managers HAVE DONE NOTHING!!!

Very helpful staff and nice, clean facilities. I reserved a 10x10 unit online but when i looked at…read moreit in person I realized it was too small for my needs. I needed a 10x15. I expected the change over to a different unit to be a drawn-out process, but the onsite staff made it happen quickly and painlessly. And they still honored the online reservation price, a big win for me. As for the unit, I got a 10x15 driveup with a roll-up door, which is necessary in light of the size of some of the furniture I'll be putting in there. But there's an added bonus in that the unit has a 2nd door on the back that makes it accessible from the inside of the building. Another win as it allows me to put items that I might need to get to frequently near the inside door while the larger, long-term storage items can stay by the exterior door and out of the way. I am a repeat customer of this location. And as long as I remain in the area it will be my storage of choice.

Read the contract very carefully before signing. They are not interested in working with you.read more

I reserved a unit online and received a confirmation email about my reservation. Upon arriving at…read morethe facility they were closed by 4pm on a Saturday 10/2. Their hours are listed as open until 6pm. After hauling a trailer from California I was a bit annoyed at this, especially since they would not be open the next day (Sunday). I called and left a message inquiring about my reservation, to let them know I was unable to check in since they were not open, and asked them to return my call when they could. No response whatsoever 3 business days later. Super unprofessional, terrible customer service. Take your business elsewhere. I recommend StorQuest in Lafayette instead. They were able to accommodate me same-day and even stayed open a few minutes late as I had arrived at StorQuest 20 minutes before they closed for the day.

Michelle is so sweet and helpful! Thank you for making this process super easy and clear. Storage…read moreunit was very clean. (Dear Manager - if you see this Michelle deserves a raise.)

I could not be any happier with my experience here! The prices are extremely competitive, the…read morebuildings and units are squeaky clean, the location is very secure, and the customer service comes second to none. Michelle went above and beyond to make sure I was more than satisfied with my unit here and I want to give a special shout out to her for being so friendly, knowledgeable, and accommodating!

Highly recommend using this storage facility! Shout outs to Shannon and Molly for doing their jobs…read morelike professionals! I have been using their units for years now off and on and this place goes above and beyond. Always willing to avoid late fees if theres good reason and make the whole in and out process easy and stress free. Also at one point I had an issue with getting furniture out my unit and they worked with me, no question asked with no extra charges! As of late they also gave me a free lock as a courtesy because my door broke. I couldnt be happier and feel any more security and safety from this business! One more thing...prices are great!! The building seems a little unfriendly but the place is golden, rent here, you wont be disappointed!

Overall, I was very happy with this storage facility. It was clean and functional, and the admin…read moreprocess was straightforward. The initial discount on the first month also made it cost-effective. Nevertheless, I received a price raise of $30 for my 10* 10 box after 5 months. It came in the mail to my parents while I was overseas (I never received any communication by email). For this reason, I wouldn't use them again. That price increase in such a short amount of time is beyond inflation and felt misleading. I hope they reconsider this policy because otherwise, I was satisfied.

Storage is storage, right? Nope, not with Empire. With this company I felt incredibly well treated…read moreand very safe to store my most precious possessions. The owners are detailed, and kind, and the facility is new and beautifully clean and well maintained. They're really incredible people which makes all the difference.

I've always chosen Dillon Road Storage for all my U-Haul rental needs. They are usually not too…read morebusy and I'm in and out in about 10 minutes. The place is very clean and the staff is friendly.

Trigger warning! WARNING!!…read more I had an appointment to pick up my U-Haul trailer, for a three day rental. I was called 24 hours it in advance and asked to come one hour before closing. The business was not prepared to deal with the amount of customers that were present at the same time. When I showed up one hour before closing, all the parking spots were taken. So I pulled as close as I could to the east side of their small parking lot. I went in, I sat down and waited my turn. As Soon as the receptionist finished with her client, the male client left, and she started with her next client, female. Then he(the client whom just check out) returned, asking who drove the vehicle that I was in. I told him that as soon as I could that I would definitely move it for him, because there was no parking Spaces available. He started yelling at me, then someone else (female client) started yelling at me, then the people behind the counter stared yelling at me. Just to be clear I was the only person that was light skinned and blue eyed the entire building. I had to endure such a racial slurs says "white bitch"& "Privileged white bitch". I was told by the Male worker I was being Berate, for standing up for myself. I offered to move, which was denied. I offered to back completely out of the area, which was denied. Eventually the Male client who was screaming at me in the parking lot left. Before he left, he screamed at me. Calling me 'white' and other things. At this time I'm just stunned. I parked and went inside to ask the manager what the next step was. He told me that they refuse to do business with me. A female, being yelled at by a man and woman in the parking lot. I would like all the none Prejudice individuals of our community to understand that this is not a place That I would do business with. I'll pick up my U-Haul from anywhere else in the area except this place. So, what happens when, one person has no pre judgment, and the other does. ---- Update: Your response is just as I thought it would be. I'm still not interested in doing business with you.

I talked to customer service on the phone two weeks ago. They were unwilling to fix the situation…read moreand clear not as apologetic as their Yelp and Google response suggests. I think they are really misleading.

Wonderful climate controlled units. Even when there was heavy smoke outside, the air in the unit…read morewas clean.

Great owners. Storage is easy to access they are easy to work with too. The guy I forgot his name…read moreis very sweet and helpful

Professional and courteous staff, secure and clean facility, reasonable and competitive prices…read more What more could you ask for? Highly recommended.