Bellhops is awesome! We've used them in the past and had a great experience so booked another move with them. We had to reschedule a few times and Bellhops was accommodating to our requests and very responsive. Today, the Bellhops team was awesome! They delivered a great experience. Punctual. Professional. Fun. And they took great care of every single thing they moved, treating it as if it were their own. Robert W. and his team did a great job with our move. I highly recommend Bellhops, Robert W., and his team! read more

This is the first 1 star review I've ever given. I have used three different professional movers in my life and the past 2 were wonderful and I gave 5 stars for. Bellhop as a company was genuinely horrible at multiple points in this move. Firstly, they contract out all their stuff so their one job is coordinating things and they do a horrible job at it. Our driver was 2 hours late, only had 3 moving blankets for our 2 bedroom house (resulting in damage to our $2000 bed frame that they gave me only $90 back for, after fighting tooth and nail to get that $90). The moving blanket situation was so bad that they tried to get us to move our TVs across the country ourselves because the loaders were so concerned with the safety of our belongings with only 3 blankets. On the dropoff, everyone had to pause unloading because Bellhop didn't give the driver a bill of lading. Then it took them forever to get it to us, and then it had to be printed. At each step in the process, it was almost impossible to get in touch with a human as they have an AI bot that you talk to when you call and no escalation process on the phone to get in touch with a human. All the actual guys/movers we worked with were lovely and professional and wonderful, but Bellhop was an absolute nightmare to work with and I wouldn't recommend them to anyone. read more

Bellhop Moving - Our headboard with a giant chip and not sitting right in the frame due to it being warped - Movers Near Me - Denver, Colorado

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Solid unloaders, but disorganized packing, loading, and billing A very uneven moving experience overall. The Good: The unload went remarkably well. The team seemed much more comfortable and efficient once it was time to move items into the destination. The Not-So-Good: Packing & Staffing: Booked 4 packers for 5 hours; only 3 arrived. No one notified us about the short crew. Billing Hassle: It took two phone calls and an email just to have the fourth person removed from the final invoice. Loading Phase: Inefficient and lacked proper staging, making the front half of the move drag out much longer than it needed to. Good effort at the finish line, but Bellhop needs better communication, better loading organization, and smoother billing dispute resolution. read more

Move booked for 8/3 for 4 hours. I had 2 of my 5 booked movers show up. Bard and Hunter were the only 2 who showed. Dave helped for a couple of hours on the LOADING side at 4501 Zenobia, that is all. I paid for the initial invoice, and have been charged additional $2.7k as though 5 movers took 9.5 hours to move me, when it was 2 movers. Bard and Hunter were the only 2 movers who actually showed and helped for the entirety of the move. Dave's help lasted for a couple of hours at the LOADING SIDE ONLY. Bard also assured me that he would make sure this exact thing did NOT happen with my invoice. I have reached out numerous times via phone and contact form to Bellhop. It is impossible to reach a human and I have to wait for a human to contact me, which has NOT happened. I'm issuing a stop paying through my bank as I can't get help from anyone at Bellhop, and I'll be sure to spread the word far and wide how awful Bellhop is. This is my 2nd time using you, and I will never ever ever again use your services and be sure to share my horrible experience. read more

THE WORST EXPERIENCE EVER. I was quoted and contracted for over a week in advance, I paid for a full service with packing labor, got the quote, made payment and after a week I got an email saying they would not be able to provide packing labor literally 30 minutes before they showed up do to some error. I called Bellhop and I tried to explain what's going on and that we need packers and that I paid for that. I even checked over the phone and got the same price online for the full service. I told them that this is nonsense that you need to take care of this and that it feels like a scam, they disconnected me then canceled my contract, the driver showed me it was chanced and the driver and 2 laborers all drove off and left us stranded with this move. We took a lot of care to schedule this. THEN after all this mess someone messaged me telling me it would be DOUBLE the cost to pack our stuff up. it's just a 2 bed 1 bath apartment. I got move for less to take care of us for $990 vs the $1,600 Bell hop was trying to scam me. They refused to pay back the deposit. I have disputed this on my credit card. AVOID THEM 100% read more

Bellhop Moving - Movers Near Me - Denver, Colorado

I used Bellhop on 7/31/25 to move my daughter in Denver. Her tv got broken during the move. The lead on our team told me he would submit it and that I could do it online as well. I submitted it that same day on their website/dashboard. since then I have called them 3 times only to get an AI response saying they have prioritized my claim. I sent two emails that no one responded to. then I called their sales office and got a human both times who asaid sales can't help me and they can't transfer me to a human in support but they would submit my claim with the highest priority. It is now August 6th and no one has reached out to me at all. I am frustrated and will never use Bellhop again. If you are looking for movers, please do not use Bellhop. Follow up service is horrible!!! read more

Bellhop Moving - Broken screen of my daughter's tv. - Movers Near Me - Denver, Colorado

At this point, I could write a dissertation about how absolutely horrendous Bellhop is, but since I don't have the space, let me give you some bullet points: -The two trucks assigned to us were 1.5 hours and 3.25 hours late respectively on the front end of the move (because they took other jobs to make more money), and an hour late on the back end of the move. -Only one person in the crew of people assigned to our move on the front end (Austin) had any idea what they were doing. The other people were college kids who all admitted it was their first or second time doing any moving, and it was clear they'd received NO training. They dropped and broke furniture in front of me without apology. They didn't bother to pad or wrap most of our stuff. And they packed the truck with no care or thought whatsoever (example: a heavy guitar amp was placed on my keyboard case despite it saying "Fragile" all over it) -On the back end of our move (Denver), we were supposed to have 6 crew members. Only 2 showed up. After they frantically called as many people as possible, eventually a 3rd person came, and maybe an hour later a 4th person came, but he was so high he might as well have not even been there. -When the trucks were opened at our destination, the crew members were so appalled by how they were packed, they took pictures of all the damage to make sure they wouldn't he held responsible for it. Lest you think they didn't cause any damage of their own, they took the mattress protector off of our mattress and dragged it on the concrete and also dragged a velvet couch on the concrete, causing permanent damage to both. -The main truck driver made incredibly misogynistic "jokes" to me and my partner, including telling me after I took off my jacket to reveal a crop top that, "If I had known you were going to be stripping, I would have brought my ones." -A valuable item was stolen from my partner's backpack, which had been placed aside in the primary bedroom closet. We had to file a police report, and Bellhop had to instigate an internal investigation, which went nowhere. Bellhop also refused to take any responsibility for the crime their contractor committed. The worst offenders were the customer service people at Bellhop who I dealt with after all of this happened. I spent weeks negotiating with them to get damages paid and a refund, and the most they were willing to pay out amounted to about a 60% total refund (including what they'd pay in damages) for the move. But when they sent over the legal agreement, it contained a non-disparagement clause. In case you were wondering how they have such good reviews, it's because people who they pay damages to are legally barred from saying anything negative about the company. I told them I wouldn't sign the agreement with that clause in it, and they refused to take it out. So I filed a claim with my bank under the Fair Credit Billing Act and eventually won a full refund. Unfortunately, that barely begins to cover the cost of the damages they caused to all of our stuff, but at least I can speak freely about my awful experiences with Bellhop. I beg you to stay away from this moving company. read more

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Absolute best moving experience we've ever had (and this is our 3rd move in 2 years). Dave and his crew were on time, communicative, worked fast and diligently, and loaded up our POD perfectly after taking care to disassemble and wrap all of our furniture. They even brought donuts which my toddler very much appreciated. Will be using Bellhops to unload our POD in a few months! :) read more

Bellhop Moving - Movers Near Me - Denver, Colorado

Big thank you to Semaj and Mark, the BellHop team that did the unloading. They were professional, friendly and extremely effective in getting the job done quickly and neatly. Would highly recommend this service from Bellhop! read more

Update! So, after everything I get an email offering me $25 off my next move with them.... $25?! We paid over $400 to have our personal belongings trashed in our unit, wasted an obscene amount of time making sure things were as fixed as they were willing to fix them. They charged me gratuities for their crew that destroyed our storage unit... and now they not only have the nerve to ask us to use them again, but they insult us by offering us $25 off?! You guys need to seriously reconsider how you're doing business. No manager ever gets involved, no one ever calls, it's just comical emails and responses to bad reviews. $25, I'm still laughing at it. How about you give me the $400 we spent on trash service? read more

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Who shows up to move an apartment without a moving truck? Bellhop. Was expecting 2 people and a truck. There were 3 people, no truck. The 2 men and 1 woman tried to get a Zelle payment and said to cancel the move through Bellhop and they would just do it in their own ...with no truck? Scammers!! Stay away! read more

Mark, Bard, and Vincent did a great job! They were friendly and professional, and fast. I appreciated that they were also flexible with me when I had to delay my start time due to a late trailer delivery. Mark was responsive and easy to communicate with. Would highly recommend! read more

Matt, Samaj, and Mark were AMAZING! They arrived on time and worked diligently. I loved that they worked hard, but laughed and had a good time working together as well. They also were really careful about wrapping my furniture so that it would not be damaged. HIGHLY RECOMMENDED!!! read more

Erin and Aidan were great! We had an entire house to move from uhaul to storage unit. They worked very hard and stayed longer yo make sure we got it all done. Couldn't have done it without them! read more

Bellhop Moving - Erin & Aidan with our empty 26 foot Uhaul! - Movers Near Me - Denver, Colorado

Blaine and Conner were excellent. Timely, polite, respectful of the house. I had one large piece of furniture to move that required twisting and turning and manipulation in the air. It was too heavy and awkward for me to move by myself, even with a neighbor to help. I had built a skeletal "mock-up" of the piece to determine the precise choreography necessary to get the piece from the detached garage to the basement recreation room, and to convince myself that the intended move was possible. They followed my choreography perfectly and got the large, round chair to it's intended destination without touching the very close walls or door frames once. The Bellhops reservation, communication and payment system is very thorough, easy and clear. read more

Bellhop Moving - Movers Near Me - Denver, Colorado

As a quick update (and I had presumed this would happen) Bellhop provided a settlement at ~25% of the total damage, which is definitely unacceptable. It took well over 30 minutes of waiting to call them for resolution, only to be told "your claims agent isnt here." That feeling of knowing you are dealing with a national firm that really doesnt care about customer service is strong. The time and brain damage of dealing with an extremely poor performing moving company isn't worth it - there are plenty of better options. I cannot stress enough - our experience with Bellhop moving was horrible. This is not a company to be dealt with, even if it saves some money up front. read more

Moving was a disaster. I had a team scheduled for Saturday morning and only 1 person out of 5 showed up. They had to cancel due to lack of people and it ruined my weekend. I had to be out of my house by Monday so we scrambled to find another company. I unfortunately had to go with bellhop again cause they were the only company available. The new moving team did show up on Sunday however they were only scheduled for 4 hours and they took 8. I spoke to customer service and they are unhelpful. They say they will call back and don't. They were only willing to give me 10% off which is unacceptable. I am still talking to them about getting more of a discount but I have to hound them to get a response. The movers team was ok but the team lead was obviously high and took multiple long breaks through out the day and didn't really help the team. The rest of the movers were ok. Don't use bellhop for moving. Use a more reliable company that actually cares about its customers and doing the right thing. read more

I scheduled a move with Bellhops a few weeks ago. They reached out via email the morning of my move and told me they couldn't make it but wanted to reschedule for a few days out. I've had a huge challenge reserving loading docks, my lease ends in the next few days, and I have to work this week so I can't be around for a later move date. To cancel on the day of my appointment after committing to a move time is outrageous, unprofessional, and inconsiderate. Thankfully All My Sons in Denver was available! I will not be using bellhops again. Update: While I appreciated that Bellhops called me to apologize for the mix up, the Yelp response from them here is a bit infuriating. The "non-commitment" reschedule wasn't a miscommunication, it wasn't communicated at all. Beyond that, the representative seems to be outright lying considering that the moving crew called me at my re-scheduled time to let me know they were going to be late! Clearly the crew was actually available. While I would love to call this a comedy of errors from Bellhops, I had to spend $2,000 on another mover with four hours notice - double what I anticipated spending - so I'm not laughing! read more

So I totally owe my Bellhops an apology. First, we were unable to nail down a move date until the Weds before our move - which was suddenly scheduled for Saturday. Do you have any idea how hard it is to find movers for the ever-popular weekend move, let alone with 3 days notice?!? It's fairly impossible, yet Bellhops figured it out and scheduled 2 guys who could assist us in unloading a 26' truck full of furniture from our home across the country. Here's where the problem came in. The day before our move, we got the email introducing our new Bellhops and one of them was (gasp!) a GIRL! From the photo she looked about my height, weight, and build and I immediately became concerned. I knew there were some super-heavy items on that truck - including a very large, bulky headboard, a tall, heavy cupboard, and a 400-lb dining table (no joke). Plus a zillion other not-so-heavy-but-definitely-not-fun-things to try and manipulate down the narrow stairway of our new home. A GIRL couldn't possible have the muscle to lift those things! I called Bellhops to ensure they understood our needs involved some seriously heavy lifting and, while they assured me both crew members had passed strength tests, I silently panicked. How could I find another big, burly guy with less than 24 hours notice? We started calling around and Bellhops also agreed to try and find a 3rd crew member (at their expense) to ease my concerns. In the end, we were out of luck - we were "stuck" with just MacKenzie (the GIRL!) and Erik. Long story short, we couldn't have been more pleased with those two! Erik was built like Popeye and MacKenzie had NO PROBLEM with any of the heavy lifting. More importantly, they were on time, polite, professional and they worked their tails off! They never once complained, nor did they want to take any breaks. It wasn't until the end of our time that I learned our move was Erik's 3rd of the day and MacKenzie's 2nd!!! B O T T O M L I N E : MacKenzie and Erik were AWESOME, my husband and I ate crow for dinner, and Bellhops should be your next phone call. Do it. read more

My experience with Bellhop was excellent. They helped me move in Denver on 10/21. The quote was accurate and there were no hidden fees. My team (Trace, Joel, Dillon, and Andrew) were friendly, professional, efficient, and treated my belongings with care. This was the easiest move of my life. They even managed to somehow move my old Ikea desk in once piece. It was in rough shape and I didn't think it would survive the move. I couldn't have asked for a better moving team. read more

Bellhop is an amazing moving experience. They unloaded my apartment in two and a half hours. You better be ready when they get there because they are *fast*. But, that old saying about "cheap, good and fast - pick 2" applies. They did not protect the corners of any of our wooden pieces (dressers, tables) adequately. One layer of cling film does nothing. So there is a lot of damage to those pieces. The back fabric is ripped off my couch. Also, the truck was leaky and a lot of our stuff got wet. They were cheap and fast, but not so good. read more

Mark, at Bellhops, was FABULOUS, likely 60+ trips up and down stairs. Efficient, polite, and tidy. We've used Bellhops for full moves and reorganization and have always been happy! read more

This is my third time using Bellhops and I can't recommend them enough! The team today was Robert, Hunter, Elias, and Troy and they were a dream to work with They were on time, super efficient, took awesome direction, and wrapped and handled all my stuff with care. We even had fun while doing it! If you're looking for help with a move- don't hesitate to use them! They also are very easy to schedule with and you check out with an app! read more

Bellhop Moving - The dream team - Movers Near Me - Denver, Colorado

We just finished up with our move to Denver. The driver and the three movers, Matthew H's Team, was spectacular. Besides being easy-going and extremely careful, they had a sense of the stress involved in such a day and kept us assured at every step of the way. We'll always recommend these gentlemen and BellHop. Best, Ed Shuherk read more

Bellhop Moving - BellHop does a phenomenal job. - Movers Near Me - Denver, Colorado

Miguel and Griifin most be pros. Very prfessional and helpful. Daniel was a grunt constantly moving things. Loved there help. Excellent people and great movers! read more

Never hire bellhop, save your money and use a legit moving company. Bellhop didn't package our things correctly so it arrived damaged and stained. Worse is that you cannot get ahold of anyone regarding your move, and our items were not delivered because bellhop didnt pay them. We attempted calling numerous times only to get out on hold or hung up on. We wish we had this review prior to using- also never trust a moving company that requires a deposit BEFORE your move. read more

If you would like to be scrambling last minute to find new movers, then booking with Bellhop might be a good idea. I don't normally trust 1 star reviews, but my review comes from having to scramble to find a new solution when they canceled my move on me with less than 5 days notice, when I had booked 40 days in advance. I booked my move on April 19th for a May 28th move. On May 23rd (5 days before my move) they call me and tell me they can no longer accommodate my move and I either need to push my move by 9 days or they would need to cancel. If you book with them and cancel after 48 hours of booking you pay 10% fee, but if they cancel leaving you stranded, they just 'apologize for the inconvenience.' The move ended up costing me substantially more than if I had booked with someone else in April as I Bellhop resulted in me scrambling last minute to make my move happen. They offered me no form of compensation for my trouble or effort. read more

After setting up a move for over a month with this company, 10 days before the move we got a call from customer services saying their system allowed a double booking and that we were going to reschedule us for the following week! We have to have the house empty by the July 31st the move was set up for July 30th... We asked them to do the move any day before from Tuesday to Saturday and they came back saying no, they didn't have anyone for it! After the last phone call conversation they just cancelled our move, they keep on saying they care and felt bad but the bottom line was that they left us with out a mover and now we have to try to scramble to see if we can find anyone that can do the move for us!!!!!! Horrible experience!!!!! I would not recommend this company to anyone .. Please be aware they can cancel and leave you hanging!!!! read more

I really wanted this move to go well and that's not what happened. Summarized, Bellhop's website is very misleading and their customer service is kind, but completely unable to followup or fix any issue. The movers themselves were absolutely amazing and kind and did everything they could to help me out, this has nothing to do with the guys that showed up. Bellhop's website suggests they have 6 different services that you can book, including Local Moving, Long-distance Moving, Hourly Labor, Packing Services, and so on. You can go to these services' pages and then click on "Book". This is extremely misleading, you are not booking that service at all - in fact there are only TWO services they offer - "Hourly Labor" and then a "Complete House Move" with no options in between, and it completely ignores what you were trying to book in the first place. In my case, I had gone to "Local Moving" - which shows a picture of a truck as its icon - and somehow Bellhop only sent me two guys for my move. No truck, no tools to disassemble furniture, no dollies, no furniture wraps, nothing. It was nothing like what they advertised on the Local Moving service page. It was a huge nightmare to handle, we had to go get a UHaul and I had to go buy tools (since all my stuff was packed). The movers helped me out a ton, but I had to call Bellhop 2-3 times about the huge let-down and they did absolutely nothing to help to fix their mistake. Five hours later, my stuff is finally moved after so many delays. Then I called them twice a day after that, to follow up on the issue to ask how they would reduce the price for their website error and not charge me 5 hours of time, since only 2-3 were actually used for moving. Over the next five days while I was calling them asking for updates, they never called me once, they never fixed anything, it was so frustrating. I asked them about when they would charge my card and the girl on the phone confirmed they would not charge me until my ticket was resolved, they wanted to make sure they charged me the correct amount of hours, well I was okay with that and like I said I kept calling for updates, since they never emailed or called me. Well, on the third day and after I had just hung up with a customer service person that they would absolutely not charge my card until the case was resolved, guess who ended up with a charge of their card more than 3 times my original quote? Yeah, I was not happy about that. It's now five days later and I've had to file a case with my credit card because Bellhop has refused to help in anyway. I would absolutely not work with this company. Use a company that has good customer service, that allows you to speak to people that are humans before you book, and that takes action when something goes wrong. This isn't that company. read more

Excellent service, on time, very friendly and moved all of my (heavy) furniture with a smile and great attitude. Highly recommend them to everyone. read more

We had a booking with bellhop movers that was booked and confirmed weeks in advance. The morning of the move, two movers show up with a truck. The third mover never shows, and so they are told by their boss that they can't do the move, they'll have to cancel, and someone will call me to reschedule 'for today or tomorrow.' No one called me, and 40 minutes on hold with customer service later, I'm told by a coordinator in a matter-of-fact tone that the earliest they can reschedule is a week later. All this when all of our boxes are packed and we have to be out of our house in 2 days. But somehow a $200 credit 'for the inconvenience' was going to make it better. Luckily we scrambled and were able to get a local moving company (Fat & Skinny Movers) to come the next day and take care of us. Bellhop is a national 'uber' style company which means they subcontract all their jobs and have no connection to the movers. Book them at your own risk. read more

This is a very unprofessional and horrible company as a whole. On the day my move was scheduled, the truck was late, the team that showed up was late, and one of the 3 movers never showed up. It took 40min for the unprofessional team lead with an attitude to confirm a replacement. None of this prevented the company from initially charging me for 3 people for the entire time though. The team lead refused to take direction regarding items that needed to be moved, how to load the truck, and then how to load into the storage unit where everything was going. It was very stressful and what needed to be completed was not done. At the end of the horrible experience I was on the phone with someone who insisted on doing a follow up to ensure everything was complete since the initial team did not fulfill expectations. I had declined the follow up at first, but the woman kept apologizing for my experience and saying things like "we want to make sure everything is moved." The second team was much better although the time they were given was an hour later than the time I had scheduled while on the phone. We spent an entire hour taking things out of the storage unit to reorganize so that everything fit since the team lead on day 1 refused to take direction and has obviously never won a game of Tetris. I was charged $343 for the follow up in addition to being charged $131 more than what I was quoted for the move. I did call customer service and billing and had a very long conversation with a lady named October. I was supposed to have received a callback 3 days ago and have yet to hear from anyone. I did end up getting refunded a little bit due to the late start, the tardy driver, being down a mover, etc. on the first day. I requested a refund for the follow up since it was presented as a way for the company to make a wrong right. She insisted on listening to the recorded conversation I had on the day of my move before continuing our conversation regarding my charges. I haven't heard anything from the company since. I would never use them again and I strongly urge others to use a better established company. read more

Cancelled on us with less than 24 hours notice. Rescheduled for the next day and movers showed up late then. Told us we would have three movers- apparently that includes a driver who doesn't help at all. We ended up doing a huge portion of the work ourselves even though they said it would very easily only take them 3 hours to move a small amount of items from one location to the other. Because our moving team took way more time than expected, we entirely lost our reserved elevator space at the new building. Overall, I would give 0 stars if possible. These guys are the worst moving company I have ever worked with. read more

I was very excited to find this service in Denver! I will admit I had a small move (home furniture) I needed to book within 24 hours. However, when I logged in to book it did say they were available, so I moved forward with booking. Come to 45 minutes before my requested move time I still had not heard anything from them in terms of confirming, needing to adjust the time or even needing to adjust the date! I reached out and they said they would be in contact IN A FEW HOURS with an update. I'm not in the position to sit around all day waiting for movers to maybe or maybe not show up. I had to cancel unfortunately, mostly due to the overall lack of communication. They charged a cancellation fee which I thought was a little ridiculous given they said they were available and then failed to even explain that they were not actually available. I can't imagine having scheduled an actual home move and be stuck in the dark like that on moving day! read more

Total fraud. Avoid at all costs. From the initial contact, I should have suspected something was amiss. Lead mover stated he was basicallt expecting a cash tip or venmo, cashapp off the company's platform. As soon as he arrived, he started telling me what he could not do (assemble furniture) even though it was a service supposedly charged hourly. Then, I saw them sitting outside not moving anything for an extended period of time, but did not confront them so as to not be overbearing. Finally, got a text stating that they could not open the storage unit and therfore couldnt move anything. Did not look for a real solution. Now here's the kicker. The lead decided to fraudulently stay on the clock for at least 3 hours after leaving and wants me to pay for a full movs that never happened. They are trying to bill my credit card fraudently. Avoid this circus, they are expensive, lazy, unprofessional and will waste your time and money. read more

I wanted to like this service, it's like an uber but for movers. Problem was that only one of my movers showed up and they were unable to find a replacement, leaving me and my friends that (luckily) stopped by to also help move my belongings up two flights of stairs. read more

I had a move scheduled for 5 guys for a minimum of 4 hours to load a truck for a cross country move. Only 2 guys showed up and the company said they reached out to me to reschedule because they couldn't find any more movers, but they did not reach out to me. I was on the phone with them no less than 6 or 7 times trying to get it straightened out comment each time I got a different person who didn't have any idea what was going on and couldn't offer any help whatsoever. This company sucks. read more

Both Michael and Matthew were amazing help. They assisted me in loading a pod 8x8x16. They were meticulous with how they approached packing it and even used a measuring tape to identify what size box or item was needed to ensure that the pod was packed efficiently. They communicated throughout the moving of furniture and on their next steps in packing, so I was up to date on their most current status. I would definitely use Bellhop again and recommend them to others needing a move. Moving is expensive and their price was average of the other moving companies in the area. Both Michael and Matthew were punctual and arrived right on time. No hidden fees and throughout the process from text messages on status of move and easy use of the website it made the process hassle and worry free. Thank you again Michael and Matthew! read more

Connor and Alex were great! Super nice guys. Made the whole move very comfortable. They packed our Uhaul perfectly. Thank you!

I recently moved to Denver, CO. After looking around at different moving options, Bellhops appeared to be very innovative and modern in how they priced and handled their moves. I was attracted to the fact of being able to do everything online, have clear pricing, and help local college kids. I felt safer using this than I did some company on craigslist that would have been about the same price. 24 hours prior to my move I received an email with information about my "bellhops". On the day of the move I expected to hear from my movers at some point introducing themselves or communicating they were on their way. My reservation was at 6:00 PM MST. At 6:10 PM there were no movers and I started to get nervous. I looked around for information to reach out and ask where my movers were, but there is no way to contact Bellhops if it is after 8:00 PM EST (which it was at this point). They do not provide any phone number or email to get in touch directly with your Bellhops. Finally at 6:20 PM MST I received my first phone call from the Bellhop saying that they would be there in about 15 minutes. There was no explanation or reasoning on why, and by this point we had started moving stuff by ourselves. Since I had only reserved their service for one hour, I told them to not come and save us the money. So after making a reservation expecting help, we had to bust our backs with no movers or way to get ahold of movers asking where they were. I am a very patient and understanding person. If they were running late, that is fine, but communication by the Bellhops was awful. I contacted Bellhops company the next day and they said typical protocol is to hear from the movers before they leave, and keep me posted. We were left in the dark on the day of the move with no information what so ever until 20 minutes after our scheduled time. We are currently renting meaning that we will probably be moving in the next year or so, but sadly Bellhops will not be considered for our next move. The lack of something as simple as communciation is unprofessional. read more