I reached out to the social media email, per their request, and no surprise they were still not…read morehelpful. This company is definitely a rip off and they nickel and dime you, as opposed to trying to be customer service oriented. This is specific to the Bristow location. Use Pack Rat or their sister company.

This was our first and will definitely be our last time doing business with this company. We moved…read morefrom NV to VA and waited from 12:00 to 5:30 PM on June 27th--only to receive a call saying our POD wouldn't be delivered until July 1st, even though it's sitting just 30 minutes away. As a result, we had to reschedule all our help. When we spoke with an agent, we were told we'd need to contact their dispute department for any additional costs this delay has caused--like hotel stays, meals, and basic necessities. We shouldn't have to fight over reimbursement for an inconvenience they caused. Now we're forced to buy essentials like towels, paper plates, silverware, and bedding--all while trying to find a hotel that will accommodate three dogs. This entire experience has been nothing short of frustrating and disappointing, and reflects poor customer service and lack of accountability. We will absolutely be following up.

I stored my car with Storage sense for the winter. It was a small space, but luckily, an even…read moresmaller car. Storage sense's monthly price was at least $100/month less than anywhere close. But what really made this place special is its assistant manager, Aspen Rose. Not only did he go out of his way to make the entire process simple, but he helped me get the measurements right beforehand, and get the car squeezed into a snug space. Registration and checking were quick and painless. Likewise, retrieving the car and closing out the account were quick and painless. And it was great to greet Aspen again. He and storage sense are what all service business should strive for.

Very user friendly website. The staff are accommodating and friendly! They helped me locate my unit…read moreand answered all questions that I had. Highly recommend!

I called this morning to resolve an issue of my own making.The girl that answered the phone,…read moreCheryl, was very helpful & fixed it with in a few minutes of my call.

It was a great experience this was my first time coming in to get a storage unit and Ms Jessica was…read moreso nice to show me around and was patient explaining everything and answering all my questions.

If I could give a negative 5 stars then I would. I just spoke with "Jessica" with Self Storage Plus…read morein Bristow, VA after finding that they rated my rate for a 10x10 unit from $110 a month to $174 a month (without notification). I had only had this lease for 3 months before they jacked up the prices. No excuse was given to me by "Jessica" for the rate increase and she offered me a different unit for the same price of $110 a month. She later stated that per the lease they can raise the storage rate after 6 months. I haven't even been there 6 months. She further stated that a letter was mailed out to me in February. Well I was deployed for the entire month of February and the mail was held. No letter from them was ever received. I told her that and she did not have a reply. This is a shady business practice.

Hunter helped us downsize into a more manageable unit. He was friendly and provided great customer…read moreservice!

Easily located to my house and very accessible also has units of all sizes at fairly reasonable…read moreprices

Mid December in 2024 I rented a storage space for an agreed price of $110. After 6 months they…read moreraised the price to a whopping $179. Customer Service was great, and the storage space was perfect, but raising the price by that much after such a short space of time was crazy. I immediately moved out and will never use this company again. Beware of the low initial price offered for units....if they have someone new who wants to rent your space, they will raise the price so high that , in my case, was almost double. So much for caring about your customers and their loyalty to their business. I would never recommend this business. I used this storage space prior to Self Storage Plus acquiring the business, and much prefer the previous owner who did not rip you off like this.

Suzie at Haymarket Self storage is an awesome person. She helped me find the best option for my…read morestorage needs and even helped me program my lock. The facility is super clean, lots of cameras and she really takes her job seriously. They walk the grounds twice a day and make sure everything is ok. If you need storage, go see her! This is the place next to Planet Fitness. She is great!

They only had one representative who left and stepped out for nearly 15 minutes, several customers…read moreawaiting and then instructed to do a mobile App phone check in and it's 12:06 p.m. and still no call from CSR. Bad customer service and worst contact center support online team. And the worst part of it is that they had a pickup truck on their parking lot but it was down and unserviceable.

Rental choices were decent, they had what we wanted…read more Rental was clean. Cab was in good shape. Attendant was a bit short with my wife when she came alone to pick up the rental pickup. When I came with her to return the rental the service was a bit cold but same guy didn't give attitude this time. (My wife is a sweetie and while she asks a lot of questions, she is so nice and doesn't deserve attitude)

New, very clean facility. Alarm system, key pads and access control ensures secure storage…read more Look for cheap specials. Visit before you rent to make sure you don't get a broom closet with a weird angle. Sizes and location can be tricky. * Watch out: They have a $9 insurance monthly plan that is not mandatory after the first month. They tend to FORGET that you don't want it. They also only take pmt online, which makes it easier to forget. They are scummy like that - but the facility is pristine. Also, bring your own lock and save yourself some money.

Awful customer service!…read more We reserved a unit that we would need for about six months. On the day that we had reserved, we arrived to pay and was told it was just sold to someone else. My wife was visibly shaken. The clerk's only response was "If somebody is standing in front of me with money in hand, I'm not going to tell them no!" To remedy the situation, they offered 2 smaller units (1 climate controlled, one not) that would add up to the same square footage as the one (climate controlled) they sold away. When my wife asked if she could be charged the price of the single unit we were supposed to get, they said it was not an option. We will use CubeSmart instead.

I opened a tiny unit in May Was$70 per month…read moreNow $129 in September. Their response to almost 100% raise... "check your contract, we can do this". Nice business practice!

We rented an outdoor space for our RV and have no complaints. The staff was always helpful and…read morefriendly and we never had an issue accessing our space. We will probably use them to store our household goods.