My unit rent was going to increase and put me out of my budget. I went in to see if I could…read moredownsize units. A nice employee named, Yawn was able to help me. He was able to keep me in my unit and keep me in my budget. Ywan saved me money and time by not having to move units. Bale B.

I first did a review that was based on a very short encounter. I rented a space from them was…read moresupposed to be for 6 months time but the contract was canceled in less than (6) days they took my deposit cashed it AFTER I HAD SURRENDERED THE UNIT BUT DIDNT PRORATE THE MONTH UNUSED BACK AS I WAS TOLD AT THE BEGINNING IT WOULD BE DONE. The manager was rude and demeaning , actually lecturing me because I am disabled so because I had less than a cart of goods in the unit I "should have called the moving company she referred me to " unfortunately I was making myself ill due to my TBIs immune disorders and others and mobility issues so my doctor gave me a choice either stop doing what I was doing or be hospitalized! I took stop! I explained that to her and got berated for it! Tried calling corporate office spoke with May U she said that all the refunds were up to Ryan as he was the district manager for this area well I called numerous times called and called and called got one call back that was a hang up as my phone if it doesn't recognize the number puts you into spam. So they kept $150 of the funds for the month that they said would be prorated well if you take &136 +29+11= $176 +6 days=$29.33 so if you subtract the ?$176-29.33=they still owe me $146.11. Just because I have TBIs and have several disabilities does not mean I can't sit down with my financial advisors and have them look over the contract and the way that you have treated me. You see I was a very happy returning customer from a previous experience but after this experience I will do my best to steer away potential clients from this company as they are deceiving people and are abusive towards people who have disabilities thinking it's "okay " to treat them with fish or and disrespect to yell at them demean them and disregard their health ! Where you once had my loyalty you now hold my lowest opinion and anyone who treats clients like that doesn't deserve to be in mangement position nor in a customer service position. I even played phone tag with a person called "Danny" for weeks! Yet was told he had his phone on do not disturb for days yet it could have been resolved if someone would have taken the time and consideration for me and taken the time to listen and understand that you held the check for longer than I actually had the unit ! Then didn't even return the amount of money that you should have by your own standards. Everything in there weighed less than 3 lbs and took less than 5 minutes to get out of the unit assistant manager Zach watched as I emptied it then even tried to charge me for my own lock! These practices are shady and not of positive business model. I now understand why you have such a turnover ion staff and how you can't keep the customers . You rented out the unit to my neighbor he and Yvette have an under the table thing going she tells him when sales happen and when to bring in friends or relatives to sign so it's not officially in his name although he pays for it. SHADY!!! So now you have two people paid full for the same unit! I think some where there's a law against such practices. Especially since you kept my full months rent! All I'm saying is is that for all you individuals needing space rentals I used to say go here NOW IM SAYING BEWARE!!! If this is the way they treated me in a medical emergency, who's to say how they will treat you! Especially when you ask then point blank do "I need to do a letter in writing or have my doctor?" And the reply is no! I asked since the check hasn't went through can't we just invalidate the contract the answer was yet again "no" but the lecture the demeanor demoralizing well it went on for about 15 minutes before I had my full and left because I wanted to keep my dignity and my respect! I don't have to stoop to their level!

Worst storage unit I've ever had! We got it for the original price of $99 dollars a month and after…read morejust 2 months of having it they raised the price up 40% to $139 dollars a month. This is not okay! And you guys wonder why you don't have return customers. Don't rent this place, also staff is not nice at all.

Place is a scam called multiple times before purchasing unit and they confirmed price before I…read moremoved my stuff in the for the $50 special I mpbe my stuff in the chatge me $100 I call and ask why their charging me. She says it was a new girl that entered the info and I then I asked why she couldn't just apply the discount. I come in the front desk lady calls her and asks her why she can't just switch my account , she says she just doesn't want to now im out $130 and my time. ( The manager Andrea Munoz) Needs to be fired

Update, still awful. I sent in all the paperwork for the break in at the beginning of December for…read morethe insurance. I asked them 3-4 times if they got it and they said yes and they submitted it. Over a month later on Jan 13th they finally told me they never sent in my insurance claim and they don't even have it so I had to resend it. They told me the claim finally got approved and the check will be here in 10-14 days. It's been 26 days and I still have nothing. My unit got broken into sometime in October and I still have not gotten my insurance payout because these people have no clue what they are doing, they pretended like they help but do nothing, and they honestly screw over the customers. I've talked to a lot of other renters and everyone I have talked to has been treated poorly by these people. Almost every conversation includes I'm looking for a new place. The gates and doors are broken all the time so I find homeless and other people who shouldn't be there. The amount of times I've seen someone trying to steal a bike out front or something is crazy. They've also messed up my card payments 3-5 times. I have auto pay and have always had money on my cards, yet somehow every few months I get an email saying thanks for finally paying and there was a late fee added. They even sent me emails that they cut off my own lock and put their lock on because "I missed a payment." Honestly it's taking everything in me not to go in and curse these awful individuals out. They still have not fixed their shit and they decide to throw more shit on me all of the time. I am so fucking over it. Once they finally give me my couple thousand, I'm probably going to find a new place too. Awful awful awful. Honestly they have seriously damaged my financial well being because of all this. They told me my claim was in in December so I bought my stuff back, it was over $6K stolen because they said they check would be there in a few weeks. Now it's been 3 months and still no check and my bank is still way lower than it should be because I used all my savings. I hate GreenBox. Not to mention, they also refused to let me use the truck when I moved in and they said that's free.

You'll see from my other reviews that I rarely give two stars. I just didn't have a good experience…read morehere. I actually rented from them for several years. At first, it was fine. You can go in at any time with your code. After a while, they started locking down the garbage outside. I was going through my mom's things after she passed away, and I had to take everything I wanted to throw away home with me. It was frustrating that they didn't have a way to take care of that there. I started to get a little sketched out when I went on the weekends. It was pretty empty, but I would run into people who gave the impression of hanging out (sitting in the hall, charging their phones.... No idea if they actually were living there, but it just gave me a weird vibe). I tried to go into the office to take care of a problem that I had and no one was in there during regular business hours. That was frustrating when I drove all the way there to meet with someone. I could've dealt with all that, but my last straw was after I had been paying on time for years, there was some situation with my credit card, and they charged me a late fee. I took care of it as soon as I got the email about it, but they wouldn't reverse the fee and because it was the weekend, they also disabled my code, so I couldn't get in. So annoying that they would throw away a good customer relationship just to get a late fee. I then packed up my stuff and moved somewhere else.

Cybil was very helpful. She changed my view of the facility with her positive attitude.read more

Have utilized U-Stor Knox Ct for over a year with no issues what so ever. The staff are eager to…read moreassist with any issue and issues are rear. The grounds are well kept, having utilized several other Storage Complex's in the same general area over the years. I am a satisfied customer of this complex. Tony M

Unsafe facility, beware. I had the contents of my unit stolen and they stole my identity, which has…read moreturned into a nightmare. The management won't help in any way, including not even looking at surveillance. Why spend so much money to rent a unit at this place when there is no security and zero help from ownership and management when you have the contents of your unit stolen. Be careful if you choose this place. Update: Aurora PD contacted the storage facility to get video surveillance, but was told they don't have any surveillance. So, the storage facility is either telling a lie to the Aurora PD or they actually don't have video surveillance. Either way, they are lying because their website states the following: "Our well-lighted facility is excellently maintained with state of the art video security system." As you will see from other reviews, theft is common at this facility and they say the same thing - file a police report. Zero help from the storage facility, terrible. Shameful business.

Been renting here for a few months. I have not had any issues with storage. Never really interact…read morewith staff since I always go after hours but they were good he one time I spoke with them. Units are fairly sized for price.

Tahmra is legitimately one of the most amazing people I have ever met in my life. She has gone so…read morefar above and beyond her job title to help my wife and I, we can never be grateful enough for all she has done. If you're looking for a business that actually cares about their customer, this is it.

Have you ever expected a sub-par customer service experience just based on the type of service you…read morewere heading into i.e. a government office and gotten totally blown away by the level of customer service you received? That happened to me about a year ago at this place. Tamira is the manager at Roxborough Storage and she is a true professional as well as just a person that's a pleasure to work with. It's clean, it's well organized, the pricing is fair, the billing is straightforward, she knows what she's doing so renting a truck or looking into a different space is easy.

From the start to finish, StorQuest (tower rd) and was great!…read more I felt like the prices were reasonable and I always was able to get my questions answered. You receive longer periods of storage access when you do automatic bill pay. Overall a great experience.

Two months after moving in, I got a notice of a price increase of 30 PERCENT! I did not have any…read morepromotional offers or prices when I moved in and their prices were not much different than anyone else. I called the corporate office in Santa Monica and they told me it's "market conditions ". Inflation is at 3 percent as of right now, so this is just PRICE GOUGING because they think they can get away with it! Moving my stuff out as soon as possible!

While the units themselves aren't as seemingly nice as some other storage places, they offer just…read moreas much security and the service here is unbeatable. This is a family owned company and the staff treats you like family. They even made special accommodations for me when I was in a tough situation moving out of another storage place with which I had a horrible experience! Definitely recommend using Harbor Plaza if you have any storage needs!