He smelled really bad, the HOLE place was in disarray. He/Dan was uninterested in helping any of…read morethe people at the counter that was having problems with his service. I will never reach out to Budget again, they seem to have some type of franchise opportunity that anyone can become part of. Worst interaction/service in an already low service expectation time of this state/Colorado!!! Don't rent cars or trucks from this place!!!

Service Reliability…read more Trust Quality of Rental Product Counter staff honesty Reservation confirmation reliability

Scheduling was a nightmare for my trailer hitch install. They called me to confirm an appointment…read moreon the wrong day, then when I told them the date we had scheduled, they told me no technician that day so we scheduled for the next day. Dropped off my car at 10am and was told I was next in line. 5 hours later I called and they told me they would let me know when the car was done. 7 hours later, I got a call that the technician couldn't get to my car, that he was leaving, and I would have to reschedule. Then they couldn't find my keys when I went to get my car. My car spent 7 hours at their shop for absolutely nothing. Go elsewhere!!!

muy mal servicio no te ateninden com amabilidad de cuesta mucho tiempo en que te puedan ayudar…read morecuqndo fácilmente lo pueden hacer más rápido

Perfect for what I need it for. Customer service is great. Very responsive and super helpful and…read morefriendly. They're updating their gate entry and exits to make it more convenient to renters. I just expanded to a larger unit to be able to store more of our things since we had such a good experience with the smaller one.

At first, they seemed reputable, but after all is said and done, they lie about policies, pricing,…read moreand deposit refunds. They still owe me deposits on three storage units, that I cleaned (and took photos for proof of cleaning) and they admittedly over charged me for mileage on their Storage container delivery, but refuse to return calls or refund the overcharge. Very disappointed with the way this company does business, steer clear of this place. *update*. I received my refund deposit for two of the three units. Still waiting for the overage of the mileage charge and my other deposit.

We've rented from this location several times over the years and they've always taken great care of…read moreus. We've never had any problems renting a truck, having it ready, or extending our reservation when needed. The staff have always been very friendly and accommodating.

I just purchased a house just up the street from this U Haul location and joined the neighborhood…read moreassociation. We are trying to clean up the neighborhood by picking up trash on front and sides of this location. We had dumped a few small bags of trash in the dumpster at the U Haul place since we have been picking up trash for months all up and down the street. I was told by a very rude Latino guy to not dump any trash in the dumpster. He said he did not want to clean up the neighborhood and could care less about this location. This is a sad state of affairs, and I hope the owner of this location reads this. The amount of trash that is generated by this U Haul and the Liquor store across the street is incredible. The neighborhood is getting better despite the owners of these two businesses. They both need to be closed down.

These bastards lied to me and charged me for four days when I only had it for one. I rented the…read moretruck on a saturday, and returned it on sunday when they were closed. I came back on monday to give them the keys, and the guy told me I was a liar when I informed him that I didn't realize they had a night drop box. Who ever heard of that? Aren't you supposed to inspect the truck with someone when you turn it in? I can only take joy in the fact that my life is infinitely better than the idiot greasemonkey who robbed me. Buyer beware.

The guys did not hesitate to help with a return from months ago. No questions, great serviceread more

I am so frustrated with U-Haul. We rented 3 Uboxes to pack and ship from Colorado to Florida. Only…read more2 arrived. The third one is still in Colorado. When I called them, they said they'd be transporting the other box and it will get here on Sept. 17th and that there would be no additional charges. I just got an email saying they would be charging me an additional $1447.95 on the 12th of this month. After an hour of being on hold and transferred to several different locations, I finally spoke to someone who was supposed to be the correct person. She said she could not see any pending charges, so she couldn't prevent the charge from happening. She said to call back once it's been charged, and they'll issue a refund. Meanwhile, I'm not able to start my business as planned. Oh, and then I made an appointment to look in the other two boxes that made it here to see if any of my business stuff was in them. They messed that up as well. They only had one box prepared to be looked at vs both of them as I requested. The staff in Sarasota was great, however! Do NOT use this company.