This is an update to my review. We continued to have excellent service from the contractors and…read moreproject manager. Here are pictures of our finished pool.

Just had one of the worst customer service experiences I've ever had. Walked into this store on…read moreSaturday, 05/25/24 @ 3:15PM (Memorial Day weekend) to buy a few pool supplies. As I entered, I was greeted by the manager, and he asked what I was looking for? I commented: "I thought you guys would be swamped?" (since I was the only one in the store, and it was Memorial Day weekend). One of the items I was looking for were 1-1/2" eyeball outlet fittings. Another gentleman in the store said "I'd have to bring one in". I said: "If you have one I'll know if it's right". He pointed me to a bag of multiple fittings, and said: "They're in there." Considering most of the fitting were in opaque bags, making it difficult to see what I was looking for, I asked if he could find it for me. He hesitantly looked and retrieved it in only seconds. I said: "Thank you, that was helpful." He immediately got right in my face, as if to want to fight me? I said: "Is there a problem?" The manager then walks over, and asks me to leave. To which I complied. Needless to say, I will not be back. I can see now, why the store was empty?

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

Super quick to respond and did a great job mowing the lawn for a solid price. Would definitely go…read morewith them in the future.

Extremely disappointed with the service. I was charged $150 for a technician to come out, put one…read morebag of my own shock in the pool, and brush it--something I had already done that morning. The water was clear when I left, so I'm not sure why it was treated as if it were green or in need of emergency care. Worse, I initially asked for the pool to be cleaned, not for someone to "inspect" the equipment. That part was never discussed. The technician failed to identify the actual issue--one of the vents was closed--which I figured out myself later. That's a basic check that should've taken seconds. I can't imagine anyone thinking this service was worth $150. I've been trying to get in touch with a manager for over three weeks. I've been told repeatedly that someone would get back to me, but no one ever has. Totally unprofessional, poor communication, and not at all aligned with what I asked for. Would not recommend.

I signed up for their pool cleaning service and was very pleased with the work that Armani and Will…read moredid. They were efficient and went out of their way to get things cleaned up!

outstanding customer service, very professional and knowledgeable. Would definitely recommend.read more

Dominique was EXTREMELY helpful, answering any questions I had and he made sure of proper…read moreventilation and made sure the area was clean before they leave. Would highly recommend!!

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Jeff does amazing work. One of the pool restoration projects that he highlights on his website is…read moreours. It was such an amazing transformation and at an incredibly affordable price compared to what it would have cost from traditional pool installers who were more inclined to simply scrap it and start from scratch. Jeff took on the challenge, worked on a budget (thankfully not time and materials), and worked diligently to finish his work in a top notch way. The end product is beautiful. I highly recommend Jeff and Perry's Pool and Home Services without hesitation.

From the owner: We offer a great line of products for an affordable price.read more

Awesome store with great customer service! Nathan always…read moreknows an answer or will find one to any question I have. Strongly recommend this store!

Very rude customer service at your Lancaster store! I will not return! When you can't ask…read morequestions about chemicals without being talked down to them it is not the business for me!

Crystal Pools seems to get badly reviewed on line. It's not fair. The people in the Lancaster Store…read moreare great. The pool open/closing scheduling system out of Elizabethtown admittedly can use some work, but the workman that have come to my home have all been knowledgeable and friendly. If people don't take care of their pools, it's going to cost money. Same as your home, car, etc.

Crystal Pools is an amazing place. Staff is friendly always willing to help. We purchase all our…read morechemicals from them and the quality of the products is amazing. We went to a cheaper option once and the quality is definitely not the same. We really like everything about Crystal Pools.

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.