They don't Open Sundays. Many of the customers who have purchased pools from this company may need parts and unfortunately are left out until Monday. They should open at least in the May of month, Sundays during the opening Season. Thats would help many. read more

Great staff. Great experience from beginning to end. Any questions we had they were answered right away. Everything was explained well. We highly recommend Crystal Pools to anybody looking for a pool. read more

I always have had excellent service here, whether I need help getting my pool clear in spring or keeping the chemicals balanced throughout the summer. In addition, I have gotten great advice when I needed to replace my pool filter and had difficulties doing it myself. My pool wasn't installed by them, unfortunately, so they do not service it (they only service pools they install). But they are always very friendly and give expert advice. Having my water tested for free and being told what it needs to balance it, is extremely helpful! read more

Crystal Pools - Pool & Hot Tub Service Near Me - Lancaster, Pennsylvania

I rarely ever write reviews, but the level of unprofessional service I experienced compels me to do so. The process started off smoothly when purchasing our pool in May with a $4,000 cash deposit and signed contract. We were given an estimated install date of mid-June. Mid-June came and went. No communication. By the end of June, still nothing. When I called for an update, I was shockingly asked, "Are you already a customer of ours?" After paying thousands of dollars and signing a contract, I would certainly expect to be treated as one. When the installers finally arrived in early July, they hit underground roots. Instead of handling it, we were told an "excavator" needed to come out. If digging for pools isn't excavation, I'm not sure what is. The installer then said he could still complete the job, but shortly after claimed the company refused until a "stump" was removed. It was not a stump, it was roots, which a tree professional confirmed and removed in less than 10 minutes the same day. Despite this, the installers left and refused to return for 12 days, leaving my yard destroyed, mud everywhere, and pool materials sitting in the mess. No erosion control measures (sandbags, silt wrap, etc.) were put down, leaving us with thousands in landscaping repairs. Adding insult to injury, I then received an email demanding an additional $550 for "extra digging." After sending photos of the condition my property was left in, I would think any reasonable company would agree we were more than even. Instead, I'm now being threatened with collections over this charge. This experience has been nothing short of appalling. A company should finish a job once started. Not abandon it for nearly two weeks and then attempt to bill the customer for their own mistakes. While we had originally planned to continue using this company for seasonal closings, openings, and supplies, they have permanently lost our business. We will settle the bill to put this behind us, but I will also make it a point to share this experience so others know to stay away. read more

Horrible company and products! They are very overpriced in store and for any pool service you need. They charged $170 to literally push a button and walk away then were rude to me when i inquired about the cost! Its already over $350 to open and another $350 to close the pool each year. You can get friendlier, more respectful staff and less costly prices elsewhere. I regret ever buying or using these crooks. Just search other reviews if you dont believe me- I've NEVER heard any positive feedback from anyone who ever used this company. They are rude and treat customers unfairly. read more

Please beware of Crystal Pools. Worst customer experience of my life after spending 80 grand with them. All they do is stahl and lie. We bought a pool a year ago and less then a year in our UV light broke. We have made multiple calls and emails over the last month and all ther will tell us is someone will call you. Now I have to spend more money on attorney just to get my UV light fixed. Horrible experience! read more

The staff is always super attentive. Today I walked in with a sour mood (because I'm sick of my damn pool) not the pool stores fault. The nice girl got me what I needed and took the time to hand write directions on how to get my pool clear in the next 3 days! Don't get service like that anymore! Thank you read more

I had a new hot tub setup at my house yesterday. The crew was great. Zack stayed after the others left to give me a tutorial on the chemicals and operation of the spa with do's & don't. We had a small issue and Ian came back within 10 minutes and solved it. We used it last night and loved it. read more

Horrible customer service and not willing to help at all I don't recommend using this company for anything

Completely unprofessional! I went into the store to shop/purchase a hottub. The kid behind the counter sent me to the spa room, where there was no salesperson. I came back and asked for help, he asked if he needed to get someone. No, I'd like to stand here and look at the wall. There was a heavy girl eating french fries and they seemed to be annoyed that I was there. I left. No thank you! I will spend my money elsewhere. read more

We are so disappointed with the service. We put a deposit down last fall for a new liner for our above ground pool. We were told someone would contact us in March. We heard nothing and finally called them in April. We chose our liner and were told they would let us know when it arrived. The day after Easter our entire liner separated from the pool. We have been waiting and waiting for a new liner and meanwhile our pool is beginning to collapse. We are at the point of losing our pool. We are very disappointed. read more

We've been dealing with Crystal Pools in PA since 1995, first pool and since then have been so satisfied, last year bought a hot tub from them as well. Service is wonderful and salespeople are always on the ball to help us as soon as we walk in the door. What I can't understand is the people from California who posted a one star review. Did they fly from CA to PA to buy a hottub? Or is there another Crystal Pools in CA? read more

My husband and I recently purchased a hot tub spa from Crystal Pools. When my husband called to see what tubs they had available they indicated that they had a sale going on so we went in that evening. We let the main desk know that we were there to look at hot tubs and they notified the salesperson who came out to see us. Even though it was only 30 minutes before closing time he took his time with us and explained the advantages of the different tubs and made recommendations that would meet out needs. When we informed him that we needed the tub installed within two weeks he was very accommodating with scheduling the installation. We did need to purchase one that was in stock, but since we were not real picky about color we easily found one that would work for us. When they came to install the tub they were very good about removing our old tub and making sure the placement of the tub met with my approval. Once the tub was installed and filled they took their time in explaining the operation of the tub and the care of the tub and the cover. We have been extremely pleased with the service and the purchase. read more

Horrible service. Looking for a hot tub. 4 employees in pool area, and only 1 employee working hot tub area. He walked right by us without acknowledging us, after we waited 20 minutes. Walked out to purchase elsewhere. read more