I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.read more

Delivery experience was wonderful. Technician was very good with explaining everything I needed to…read moreknow as a first time hot tub spa owner and how all the chemicals work together. Would recommend purchasing a spa from this company.

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

Built our pool. Have serviced - re did when a tree fell on it! Good guys!…read more Highly recommend

Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but…read more(it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.

I recently moved in the area. Buchmyers seem to be the only pool service available…read more I have used Buchmyers to install a heater, open the pool and cleaning once. The pool opening was great. I am also satisfied with the actual work to install the heater. Their scheduling leaves a LOT of room for improvement. I was told I would receive a quote in a couple of days. After a week and a half, I asked again. A few days later I received an apology that they had been busy and the quote was attached. The attachment was for a pool liner. When I pointed that out it took another few day to get the right quote. Last Tuesday I asked to schedule some service so my wife does not need to take care of it while I am out of town. The auto-response email said they would email me a confirmed date within a few days. Today is Monday. I am still waiting. I guess I was spoiled at my last location, the people would actually get back to you promptly. But when your the only place in town....

DO NOT GO HERE IF YOU WANT GOOD SERVICE!!!!! These peolpe lack any sense of professionalism. They…read morewill tell you they tested your water. give you directions on how to to fix the "problem". Then when you come back to see if the "problem" is fixed, they will say it's even worse than before and blame it on the fact they you didnt buy their 3X more chemicals.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Terrible company. Run from this company. Employed by burkentine and both companies don't respect…read morehomeowners or renters. They aren't helpful with resolving any issues. They speak to you like you're trash. Disgusting companies. Do your research. Search both companies on facebook and you'll see others complaints.

This is the company that wants to develop land next to a cemetery on Pennsylvania Avenue. They were…read moregoing to build a warehouse there and now want to build houses. This land has always been considered a buffer zone around what is basically ground. It is a betrayal of trust with the community that they are making money from to want to do this. This is a sign of severe disrespect toward the people of York, Pa.

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

I used them to close my pool last year, and intended to use them to open my pool this year. Not…read moreonly did they cancel then do a no show where I had to find someone else, upon opening I discovered they had closed it improperly to the point I had to buy a new pump and the pipes were not plugged correctly because the water in them smelled like sewage. We were looking for a local, small business to do give our business to, but are very disappointed in the value of the service.