Walked into my local Leslies the week of my daughters graduation party because my variable speed…read morepump I just had installed failed after 6 days (not from leslies). Luckily, they had a jacuzzi brand vsp in stock. After talking with Debbie at the store I made my purchase and ran home to install it before the party which would be days later. Install went great but there was a problem with the display buttons. I managed to setup it up the way I needed via the Bluetooth app and the party was great with a clean pool. I followed up with Debbie on the problem with the buttons and share started working on it on her end. The problem was determined to be the sticker covering the button panel and apparently there was a revision made at the factory. She called me when it came in and I was able to easily swap it out and have a fully functional pump panel now. I can only imagine the hell it would have been had I purchased a pump online and had an issue like this. I normally do like to shop local when I can and since my interactions with Debbie at the local store I've started getting all of my supplies locally and supporting my local store since they have supported me greatly since the pump. Doesn't matter the question I have I know I can reach out to my local store now and for that they have earned all of my pool supplies business. Everyone there has been nothing but absolutely helpful and friendly.

Do not go when Mandy the assistant manager is working. She hates customers and constantly moans…read moreevery time the door opens. She is short and acts irritated by questions. Plus no one picks up the phone when trying to call back after a visit.

Chris and Savannah at Bob's held our hands during the entire process...which took several months…read morefor us to make decisions and coordinate site prep. We shopped around, looked at different stores and models, and got our site ready for the hot tub and sauna. They always had answers to our questions and recommended a fantastic electrician. The entire business--from sales and showroom, to delivery coordination, and finally installation--was smoothly coordinated with the perfect amount of communication. We are extremely pleased with our hot tub and anxiously await the sauna. I would highly recommend Bob's to everyone!

I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.read more

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

Built our pool. Have serviced - re did when a tree fell on it! Good guys!…read more Highly recommend

Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but…read more(it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.

We signed up for valet service that comes and goes as they please. No communication. They showed up…read morethis Wednesday and "treated" my pool. Left 3 bags of salt and added chlorine. My salt level is fine. My chlorine went from 3.5 before the "treatment" to 23.5. I called, left messages, visited the store, the store confirmed my readings. Wendy was highly confrontational when I finally connected with her. I would not recommend this company if you value your pool. It's unusable for now and I'll have to get a new company to clean up this mess. Shame on you Wendy. Businesses make mistakes but a good company makes them right

HOLY SMOKES! They replaced the liner for my inground pool before so I called them to do a new liner…read morereplacement quote for my pool. Thought they might give me a reasonable price because I would be a repeat customer. NOPE, their quote was $5000 more than I paid before, and over $4000 more than the other 3 swimming pool companies liner replacement quotes. Erin explain their prices really increased due to COVID. (Is Covid pricing still in affect?) Do not buy a swimming pool liner replacement from BUCKmyer (emphasis on THE BUCK!) as they look to be PRICE GOUGERS! Every other swimming pool company will provide a quote to save you THOUSANDS OF DOLLARS. These guys are a bunch of pirates looking to make a chest of gold on every customer.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

This is the company that wants to develop land next to a cemetery on Pennsylvania Avenue. They were…read moregoing to build a warehouse there and now want to build houses. This land has always been considered a buffer zone around what is basically ground. It is a betrayal of trust with the community that they are making money from to want to do this. This is a sign of severe disrespect toward the people of York, Pa.

Very unprofessional team to work with. Would not recommend as a business partner. Although they did…read moreperform nice work with negotiable rates, their team made them impossible to work with.

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

He didn't finish the project and I had to pay another company to clean up the mess that was left…read morebehind

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

Great friendly service! Pool was left clean and clear within a minimal of time. Would recommend…read moreand will use again.

From the owner: Professional and affordable liner replacements, openings, closings, above ground pool…read moreinstalls/replacements, weekly service, pump/filter install, service calls and much more.