I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

From the owner: Goodall Pools & Spas is a full-service pool & spa company serving south Central PA. Now in our…read morethird generation of family ownership, we build custom inground swimming pools, renovate existing swimming pools, service and maintain pools and spas in the area, and have five retail stores to provide free water testing, expert advice, and quality pool and spa supplies. We also sell a variety of wellness products including hot tubs, swim spas, cold plunges and saunas.

Promptly returned my call and Chris was very professional and explained everything well when he…read morecame onsite to look at the hot tub. He gave many recommendations of what to do next and the pricing was very fair. Would definitely recommend and use again when needed!

Owner scheduled me Three weeks out. Finally came at very end of May. Told me PUmp didn't work…read more Suggested really expensive pool pump. I found one for $200 cheaper. Then he says he doesn't service pumps he doesn't sell. I ordered chemicals from him. No response for 3 weeks. Bought my new pump. Paid someone else to install it. I ordered my own chemicals. A month later, he sends me a bill for $200. He never finished the job and completely ignored me for three weeks, then charged me the entire amount for pool opening. I fired him and I had given him several referrals before this year. Not professional!!!!! We are paying for his new truck n trailer! Very unhappy! Been with him 6 years! Also doesn't return texts in a timely fashion. Go elsewhere!

Wasn't sure what to expect from this pool, but everything it offered was beyond expectations. Water…read moreslide, diving well, climbing wall(?!), lap lanes, splash pad/wading pool. All at the same time! Lots of things for your kids to enjoy. Plenty of deck space, but few/no chairs so bring your own blankets/chairs. I was here looking for lap lanes which they have two dedicated ones. Water quality looked good. Overall an excellent community pool!

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

The only good experience was the salesperson, of course that was only because I was writing a 7…read morethousand dollar check. The installation crew failed miserably, they started the install then abruptly stopped during the water filling phase do to it being "too cold". The rubber liner wouldn't stretch enough while filling so it started pulling the metal walls down. So they left, and I mean dropped everything where it laid and left. Cardboard boxes left laying randomly, parts of the pool hastily piled up, bags of hard wear all over the yard, sand all over my driveway and pool deck. So I called the foreman, he was extremely dismissive of my concerns for the pool, the damaged side wall and the disarray. His statement was they'll be out "sometime" next week or the week after! Now the pool is in even worse shape due to crew not attaching all the top rails and caps correctly, so wind has pushed the walls in and most of the top rails are broken. DO NOT USE VAN DORN POOLS!!

We have had nothing but great experiences with Goodall pools for more than 20 years. This is a…read morevery reputable, honest, multi-generational family-owned business. I would 100% recommend them for any pool and spa. Jim G.

I have had nothing other than a positive experience with Goodall service technicians. They are…read morealways professional and very helpful in resolving issues. However, the billing departments is horrendous. In May-June of 2024 I had numerous mechanical issues with my pool. as one problem arose, another surfaced. In all cases, (as required by Goodall), I paid for services and parts as the repairs were made. But, it did not end with that. Over a year later (it is currently July of 2025), I continue to receive new bills....oh, we forgot this, we didn't bill for that. i received a new bill today for $179 with no explanation and no description of what it is for. Goodall was last at my house for service in October of 2024. if you are going to contract with Goodall, make sure you keeps records and notes on all conversations.

Hanna and Ashley have the CUTEST shop where you can buy alllll the things - permanent jewelry,…read moregifts, plants, and other fun items. I legitimately could have spent a long time looking at all the cute things in here, plus Pickles the tort and Kiwi the chameleon. I got 3 new plants that I should be able to keep alive, thanks to Ashley's advice and guidance. I got a permanent anklet, perfect for the summer, and Hanna was SO sweet to tighten a permanent bracelet I got from a different popup shop that was way too loose on me. I plan to return for a hair clip, shower steamer, cutie pots for my new plants, and a plant coloring book I had my eye on. There are also perfumes, lip oils, and so much more... Truly something for everyone. Thanks, Hanna and Ashley - you guys are awesome!