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    Bob's Intowne Spas

    3.6 (32 reviews)
    Closed 10:00 am - 6:00 pm

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    My new motor cycle!!

    Purchased a Joli hot tub in Jul. This will replace my motorcycle...dont ask.. So far all is good. Delivery was quick, installation went smoothly. One issue was during installation, they messed up the intalling the cover straps. Screwed them on wrong. Then they just removed the panel, turned it upside down, and re-installed the strap. Guess they didnt think I would notice the extra 3 holes. They are planning on replacing the panel....should take 2 weeks? FYI they supply you with a QRC code to download the manual. That took me to a 2002 manual. I searched and found a newer 2022 versionrsion Salesman was just ok, went back before being installed with a few issues and he was helpfull but we felt a little combative. Also had some techical questions and his knowledge seemed limited. Hopefully all will be just a good when winter arrives.

    Dissolving headrests.
    Heidi H.

    My initial experience was great. Bob's came to my town as a traveling spa show. The salesguy was knowledgeable and no pressure. We got a great deal, and when we had a small issue with a leak after setup they came within a few days and fixed it. That gets them the 2 stars. As a customer, it's customer service after the sale that really speaks volumes. After a few weeks of owning and operating the spa, the headrests began to dissolve. It was bad enough we needed to drain and refill the whole thing. When I called, they suggested it was from using too many chemicals. I think I can follow directions and read a simple test strip(everything was in the normal range). If the chemical balance was that off that it would dissolve rubber and plastic, how did I manage to sit in the spa without burning off my lady bits? The guy then said my spa didn't even come with cushions...the cushions that were attached securely with fastners that went inside the spa wall. I said if it would be faster I'll just pay for the new cushions and hope it was a fluke. He asked that I email pictures, which I did. I called twice after to follow up only to be told he was "working on it." It's been 10 days now and my spa has 2 uncomfortable seats without the headrests. I will update this review depending on how my experience with this turns out. If you see more than 2 stars, it's because they decided to actually help me instead of ignore me.

    Swim Spas in the woods.

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    4 months ago

    I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.

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    I like there customer service very nice and they know there stuff I would recommend them

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    Ask the Community - Bob's Intowne Spas

    Review Highlights - Bob's Intowne Spas

    Mike and David have always treated me superbly when I've purchased chemicals, and have made sure I knew how to get the most consistent use out of my spa.

    Mentioned in 3 reviews

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (4 reviews)

    Walked into my local Leslies the week of my daughters graduation party because my variable speed…read morepump I just had installed failed after 6 days (not from leslies). Luckily, they had a jacuzzi brand vsp in stock. After talking with Debbie at the store I made my purchase and ran home to install it before the party which would be days later. Install went great but there was a problem with the display buttons. I managed to setup it up the way I needed via the Bluetooth app and the party was great with a clean pool. I followed up with Debbie on the problem with the buttons and share started working on it on her end. The problem was determined to be the sticker covering the button panel and apparently there was a revision made at the factory. She called me when it came in and I was able to easily swap it out and have a fully functional pump panel now. I can only imagine the hell it would have been had I purchased a pump online and had an issue like this. I normally do like to shop local when I can and since my interactions with Debbie at the local store I've started getting all of my supplies locally and supporting my local store since they have supported me greatly since the pump. Doesn't matter the question I have I know I can reach out to my local store now and for that they have earned all of my pool supplies business. Everyone there has been nothing but absolutely helpful and friendly.

    Do not go when Mandy the assistant manager is working. She hates customers and constantly moans…read moreevery time the door opens. She is short and acts irritated by questions. Plus no one picks up the phone when trying to call back after a visit.

    Goodall Pools & Spas

    Goodall Pools & Spas

    (2 reviews)

    If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

    Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

    Goodall Pools & Spas - Goodall Pools & Spas Mechanicsburg retail store.

    Goodall Pools & Spas

    (19 reviews)

    I have had nothing other than a positive experience with Goodall service technicians. They are…read morealways professional and very helpful in resolving issues. However, the billing departments is horrendous. In May-June of 2024 I had numerous mechanical issues with my pool. as one problem arose, another surfaced. In all cases, (as required by Goodall), I paid for services and parts as the repairs were made. But, it did not end with that. Over a year later (it is currently July of 2025), I continue to receive new bills....oh, we forgot this, we didn't bill for that. i received a new bill today for $179 with no explanation and no description of what it is for. Goodall was last at my house for service in October of 2024. if you are going to contract with Goodall, make sure you keeps records and notes on all conversations.

    Do not contract this company for any services. First, they have no qualified pool technicians. It…read moreall started when they opened my pool and did not take out all the water return plugs. So I spent two weeks and hundreds of dollars on chemicals only to have a friend who owns a plumbing company figure out the return plugs were still in and not filtering water. Then they send out individuals who pretend to look like they are competent with a water tester and a pool vaccum. Since then calls and emails to service team have gone unanswered. They were not cleaning the filters causing the heater to not operate after they replaced the thermostat. Now the Goodall pool service person cleaned out the DE filters onto my yard. Now I have called and emailed Goodall since Sunday August 25th and no response from them as of August 29th. $3,000 dollars for service over the summer. Better off lighting $100 dollar bills on fire in the street. Nothing Good@All about this company. Run away and learn how to service your own pool.

    Bob's Intowne Spas - hottubandpool - Updated May 2026

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