This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO).
After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland.
Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa.
With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance.
Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place.
How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)?
With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less).
It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service."
They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code.
With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks.
As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born.
I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens.
In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court.
Thank you,
Stephen J. Price
5702 Meyer Avenue
New Market, MD 21774
Email: sprice@e-complish.com
Cell: 301-996-8350 read more