Cancel

Open app

Search

Van Dorn Pools & Spas

2.9 (7 reviews)
Closed • 10:00 am - 6:00 pm
Updated 3 months ago

Van Dorn Pools & Spas Photos

You might also consider

Recommended Reviews - Van Dorn Pools & Spas

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Phil J.
10
6
36

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Avoid this company. Terrible customer service and refuses to replace parts under warranty

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Van Dorn Pools & Spas

You might also consider

Verify this business for free

People searched for Hot Tub & Pool 269 times last month within 15 miles of this business.

Verify this business

Keystone Pools

Keystone Pools

(5 reviews)

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

Paradise Pool & Spa

Paradise Pool & Spa

(2 reviews)

Couldn't ask for a better pool company. Best communication and service in the area! Thank you!read more

I really cannot understand all the 5-star reviews of this company. Maybe their pool service is…read morebetter than their spa repair? After reaching out to the company, Frank Memmo responded the same day. Off to a good start! Or so I thought... I informed him my control board got fried where it connects to the heater. I sent him pictures of the bad board showing the burn marks, the make/model of my spa, and the make/model of my control pack. We arranged a time the following week for him to come out to perform the $175 diagnostic visit. When Frank and his helper arrived at my house they inspected my spa pack and saw the same thing of which I sent pictures. I tried asking questions to see what my options were for replacement, but they were met with dismissive comments and rushed responses. Frank took a couple of pictures of the control pack, although they were the same ones I sent him, and assured me he would come up with an estimate within a few days. After less than 5 minutes, their $175 diagnostic visit was over. I hadn't heard anything for 12 days so I reached back out to Frank to see how my estimate was coming along. He indicated he had been exchanging emails with his distributor regarding the new control pack. Frank informed me the replacement pack needed a 4-wire system, but I had a 3-wire system. I wrote back showing him a picture of my 4-wires going into my current control pack, although he already had this picture twice before. He then sent over a quote which included a 4-wire pack, but a 4kw heater instead of a 5.5kw heater like I have on my current control pack. Although the 5.5kw heater pack is no longer available I would have had no idea until it was too late and already installed. If you intend to hire this company to do any kind of repair work make sure to do your own research! Buyer beware...

Blue Haven Pools & Spas

Blue Haven Pools & Spas

(4 reviews)

Blue Haven Pools, Manassas is incredible! It is the best pool construction experience we have ever…read morehad! We have lived in eight homes with in-ground pools. This is the fourth pool that we had built. We interviewed other local companies and were not at all satisfied. From the initial sales/design experience with Pete Cierski to the end, as Taylor Farms is filling our pool with water right now, each Blue Haven person or subcontractor has been extraordinary. This is a very professional organization who take their pool construction seriously. What a joy to work with Nate Krolikowski, Tom Roan, Erica Opatz, Jamie McDowell, Cheyenne Rincon, and Vicki Frye! They coordinated everything with over-the-top almost daily communication: emails, texts, phone calls, and visits! There was never a question or concern unanswered. Walter Santana's paving/tiling/coping installation was precise, exact and fabulous. He looked at the ground once and corrected a drainage problem. Throughout this process, every aspect of this construction has been outlined, described, scheduled and completed on time. We are just flabbergasted by the level of coordinated effort. All work has been supervised with returning observation - sometimes daily. Our pool is beautiful. We cannot say enough about this company, their materials and most importantly, care and professionalism provided to their customers. THANK YOU BLUE HAVEN!!

Excellent work and customer service. Im extremely please with the outcome of our pool. I highly…read morerecommend Blue Haven.

Van Dorn Pools & Spas - hottubandpool - Updated May 2026

Loading...
Loading...
Loading...