My Pentair saltwater system is still under warranty and Pentair assigned my case to Tri-County…read moreUnlimited. They received my case on 5/26 and called to schedule my service the next day. It was scheduled for 6/1. When no one showed, I called the company and it turns out I was never actually put on the schedule. I was told someone would reach out to me the next day. No one did in the morning, so I called back this afternoon and was told I could be put on the schedule for 6/8, another week from my original scheduled date. When I asked to be seen earlier the woman said their technician called out sick the day before and they didn't have availability. She then put me on hold, or at least thought she did, and then screamed "Who the f*** put her on the schedule? Who put her on the f***ing schedule?" When she took me off of "hold", she then told me 6/8 was the earliest she could schedule me and there was nothing that could be done. I understand mistakes happen, but not taking accountability for a mistake your employee made is what rubbed me the wrong way. I now have to go an additional week with a system that's inoperable before someone will even come out and look at the system (not even fix it). I would not recommend this company to anyone and will not use them in the future if my system has issues.

I had a very positive experience with this company. A neighbor that had used them for several…read moreyears recommended them to me. I needed their staff to evaluate the pool equipment to see if anything needed service or replacing before we put the house on the market. I secretly held my breath knowing this could be an opportunity for a company to make a little extra cash, especially since I am a pool "newbie" and could be fooled. Imagine my relief when slates in the filter and a valve were all that needed replacing...to the tune of less that $300, including the service call. The technician continues to service the pool on a weekly basis. It looks so pretty when he is done!

Clean, friendly, great products, price matches, and always smells like chlorine. Has a nice stock…read moreof anything and everything needed for pool and spa care. My favorite is the float section; i love the variety that they carry. Very poliet and helpful.

Henry and Heather are the absolute best! They are always professional and go out of their way to…read morehelp their customers. Great attitudes. Always very friendly. I'm sure this is why the store is always busy !

We tried very hard to get Woodfield to stand behind their work. Eventually I hired an attorney and…read moresent a demand letter that they fix the main problems with the hardscaping around our pool. They ignored the attorney. They ignored our experts. What a shame, next week we file to law suit.

After several disappointing interactions with other local outdoor pool and patio installation…read morebusinesses, we were incredibly fortunate to come across Woodfield Outdoors. Working with John during the initial design process was much easier than with other companies. He respected our budget, while simultaneously helping us envision an amazing outdoor experience for our family. Throughout the project, Scott was redibly helpful in keeping us on track, as well as making recommendations to improve the process, pool, patio, and landscape. All of the workers were professional and highly skilled. Ultimately, we ended up with a gorgeous outdoor space that we use every day. We will continue to use Woodfield for projects and highly recommend them for others in the area looking for high-end pools, and patios.

I'm surprised to see this place is not already rated. I must say, Marty, was very helpful to my…read morewife and I in buying our Jacuzzi. Always pleasant, always helpful, never pushy. One of only two authorized Jacuzzi dealers in Maryland.

I didn't want to write this, I took two days to give myself time to not be angry. I'm still angry…read more Here's the story (it's a little long so grab a beer or whatever your favorite sipping beverage is): On Friday, July 17th I went into Van Dorn's Kingsville location and spoke with Marty. I found him to be a very nice man. We spoke for about 10 minutes and he gave me a quote for two different above ground pools. He told me that since I walked in the store, vs calling or messaging online, I was eligible for a free site survey. He asked me if I'd like that and I told him for free..sure! He told me he'd have his site survey man, Charles, contact me. I thanked him for his time and left. On Monday, July 20, a man with a safety vest was walking all over my property. I went outside to find out who this person was....he was from Miss Utility. He informed me he was there because he was told I was purchasing a pool from Van Dorn pools and he had to check out where they were going to dig before they put the pool in. I informed him I was not buying a pool from Van Dorn pools and I asked him what made him think that I was. He told me "Dave" told Miss Utility was buying a pool from them. He grimaced and left, his time and Miss Utility's time, obviously wasted. I called the Kingsville office immediately and ended up giving Chris, their chemical analyst, an earful. I informed him that, in addition to dealing with this strangeness, I had a giant tree fall on my house a few weeks ago and I didn't have time for more stuff to deal with. After being told Marty was off and not back until Thursday. I then decided to locate the owner of the company, Chuck Stafford, this is a small family owned company. I called their Reisterstown store and spoke with Jim, a salesman like Marty. I told him the story and he was aghast. He said that something obviously went pretty wrong in Kingsville and he'd try to get a hold of Chuck. Jim from the Reisterstown store is interested in customer service. Its important to note at this point, I'm stunned at the audacity of the folks up in Kingsville to assume after a 10 minute conversation I was actually spending thousands of dollars with them. Again, stunned and laughing at the absurdity was where I was. A few minutes later, I got a phone call from Dave. Dave is Marty's manager in Kingsville. We didn't even exchange pleasantries, nor was Dave interested in what happened. I asked him if he'd like to know why I originally called and he indicated that he was not interested in why I called, he was only interested in knowing whether I wanted to do business with them or not. I told him no, I was not, he then hung up on me. I once again called Jim at the Reisterstown store who was either truly horrified or pretending to be horrified...I'd very much like to believe it's the former. He assured me he'd try and get a hold of the owner. It's been 3 days and no call from anyone at Van Dorn. I have read some wonderful things about this company and I really hope that I am an example of a chain of events that don't usually happen and went horribly wrong. I've told a number of people about this so far and we all find the situation obnoxiously laughable. Seriously, shame on you Van Dorn.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

I've used Clearwater for 3 years to open and close my above ground pool each year…read more It's been awesome! They are great to deal with. They do book up ahead on appointments, but you go into this knowing it. So I have an appt on my work calendar to call them in April to schedule the opening and in September to schedule the closing. Works like a charm.

I rarely leave bad or negative reviews, but my experience with this company has been incredibly…read moredisappointing. Their customer service is poor to say the least and the manager showed little interest or effort to try to make things right. The quality of workmanship is poor, and sloppy. It is not work I would expect from a professional. I would not recommend this company.

I hired them to open my large pool of 33,000 gallons of water. 2 workers came yo my home to open…read moreit. They removed the cover , saw the pump motor worked and checked to see the cartridges in the filter system, I was told they sweep a little. The whole process took 1 1/2!hrs. Need less to say the pool water was terrible and smelled. They said the put some shock in. First, the filtration system was not cleaning at all so I , put in an over amount of shock. It did take the smell away but still was not clean. Had my son recheck both top skimmers and found a plug was left so the water could not flow to the filter. Now after a few weeks I was able to get the cloudiness out of most of the water. Shock, the cleaning jets on the pool wall still had the plugs in them. So total plugs never removed were 6. No wonder I could never get the water clear. I paid a total of $575 because of my in-ground cleaning system , which could not work properly until I removed all the 6 plugs, which should have been done when they opened it. I was totally surprised this morning with a text from the owner of BMA pools. He had just come back from vacation and just read my text to him. He apologized for any of my inconvenience and sent me a refund of $200. If you ever get a company to service your pool , please ask how much time they will spend doing so and how much real experience the worker have doing your pool. E

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

Thank you! I really appreciate what you've done for my family!…read more A locally owned business

Do not use Admiral Pool company! They deserve zero stars! I paid them 10 thousand dollars to…read morerefinish my in ground pool and it looked like crap when they were finished. We made several calls and even made an appearance at their store. They did nothing to rectify the issue.

Absolutely thrilled with this company maintaining my pool this season. Professional and…read moreknowledgeable staff who do a great job cleaning the pool and keeping it running smoothly. I enjoy the pool without any stress as I know Blue Waters is taking care of everything.

From the owner: Blue Waters, Inc. (Blue Waters Pool and Spa Service) is a mobile service company specializing in…read morethe service and repair of residential in-ground swimming pools and all makes and models of spas and hot tubs. We maintain a year round staff of trained service people and a fleet of vehicles ready to help meet your pool and spa service needs. Service is our only business. We are not a builder of pools or a retail store. We exist only to solve problems with or enhance your existing pool and/or spa. Our main goal is to make sure you spend more time enjoying and less time maintaining your pool and/or hot tub. Blue Waters, Inc. has a local service area that includes Baltimore County, east of Interstate 83 (view), and all of Harford County, Maryland. We offer a wide variety of services and service plans to meet all of your pool and hot tub needs.