Work very close to them. I have a pool and needed chemicals. So at lunch time I walked to this…read morestore and looked around. I saw prices and walked out! They should be on the fbi most wanted list. Their prices are triple in most cases

I have been going to Leslie's for 6 years and love the store! Always friendly and helpful. They…read moretaught me how to care for a pool. Erin your the greatest!

Kinda surprised that there aren't more good reviews for this business. I would also love to have…read morethem service our pool but I understand all pool companies in this area are shortstaffed, so this review is for their retail store. Katie is knowledgeable and helpful - she tested my water for free and gave me some good advice on salt vs chlorine, as well as replastering which we were considering. They helped me with an uncooperative ladder as well. They are the kind of place that won't sell you on something you don't need and they stand behind what they sell. They are my go-to guys on pool questions.

We purchased a home with a pool that was always serviced in the past by A and S. We called in May…read moreof 2019 to schedule a pool opening and we were told that they were short staffed and not taking anymore new clients. I explained to them that technically we are not a new account, that we just purchased the home and our pool was always serviced by them, but i was told that they would not be able to help us, and to call at the end of the season to schedule a pool closing. We then contacted Universal Pools who was able to schedule a pool opening in a matter of a couple of days (we received A+ service from them). We were still hoping that A and S would be able to take on our account because they knew the history of our pool, so at the end of the season, we called them to schedule a closing and we were told the exact same thing, that they were unable to service us because "they are still down a technician" and to give them a call in February 2020 to schedule the pool opening for the summer of 2020. I called today (02/04/2020) and was told "they are not taking any new clients who did not have their pool opened or closed by them last year (which they were not willing to do),that they are still short staffed and no one wants to work". I called back to speak with the owner to inform him of this issue, and the lady that answered snickered at me, and was told that he is going to tell me the same exact thing. I did speak with the owner by the name of Stephen Mantz who was equally as useless, and told me that all pool companies are having difficulty finding workers. I explained to him that no other pool company that i contacted had any issues with scheduling. i'm really not sure how a business expects to stay up and running when they are turning away new customers, or in our case, a pool that has been services by them for years. Please do yourself a favor and beware before giving this business any of your money. There are so many more knowledgeable, friendly, pool companies out there that are happy to service existing accounts, and take on new customers without any issue, like Universal Pools. Shame on you A and S!

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I didn't want to write this, I took two days to give myself time to not be angry. I'm still angry…read more Here's the story (it's a little long so grab a beer or whatever your favorite sipping beverage is): On Friday, July 17th I went into Van Dorn's Kingsville location and spoke with Marty. I found him to be a very nice man. We spoke for about 10 minutes and he gave me a quote for two different above ground pools. He told me that since I walked in the store, vs calling or messaging online, I was eligible for a free site survey. He asked me if I'd like that and I told him for free..sure! He told me he'd have his site survey man, Charles, contact me. I thanked him for his time and left. On Monday, July 20, a man with a safety vest was walking all over my property. I went outside to find out who this person was....he was from Miss Utility. He informed me he was there because he was told I was purchasing a pool from Van Dorn pools and he had to check out where they were going to dig before they put the pool in. I informed him I was not buying a pool from Van Dorn pools and I asked him what made him think that I was. He told me "Dave" told Miss Utility was buying a pool from them. He grimaced and left, his time and Miss Utility's time, obviously wasted. I called the Kingsville office immediately and ended up giving Chris, their chemical analyst, an earful. I informed him that, in addition to dealing with this strangeness, I had a giant tree fall on my house a few weeks ago and I didn't have time for more stuff to deal with. After being told Marty was off and not back until Thursday. I then decided to locate the owner of the company, Chuck Stafford, this is a small family owned company. I called their Reisterstown store and spoke with Jim, a salesman like Marty. I told him the story and he was aghast. He said that something obviously went pretty wrong in Kingsville and he'd try to get a hold of Chuck. Jim from the Reisterstown store is interested in customer service. Its important to note at this point, I'm stunned at the audacity of the folks up in Kingsville to assume after a 10 minute conversation I was actually spending thousands of dollars with them. Again, stunned and laughing at the absurdity was where I was. A few minutes later, I got a phone call from Dave. Dave is Marty's manager in Kingsville. We didn't even exchange pleasantries, nor was Dave interested in what happened. I asked him if he'd like to know why I originally called and he indicated that he was not interested in why I called, he was only interested in knowing whether I wanted to do business with them or not. I told him no, I was not, he then hung up on me. I once again called Jim at the Reisterstown store who was either truly horrified or pretending to be horrified...I'd very much like to believe it's the former. He assured me he'd try and get a hold of the owner. It's been 3 days and no call from anyone at Van Dorn. I have read some wonderful things about this company and I really hope that I am an example of a chain of events that don't usually happen and went horribly wrong. I've told a number of people about this so far and we all find the situation obnoxiously laughable. Seriously, shame on you Van Dorn.

I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.

This place has been a God send. Having to renovate and clean up an uninhabitable family estate,…read morecomplete with algae and critter infested swimming pool, Buddys has been our go-to place for saving the pool! We have made frequent trips for advice, guidance and products which helped us get the pool ready to show on the market - all without a pool service. Truly a DIY project and Buddys made that possible.

I dropped a pool rover off for a repair, I had to call to check and see if they had diagnosed the…read moreissue (4days). I was told it would be another 4 days before they would be able to evaluate . I decided to ask the people at Leslie pools if they could look at the rover. They explained that polaris rovers self diagnose, within minutes as they ripped the machine apart the problem was solved. Unfortunately, the machines cord and motor were defective, resulting in a repair bill that made no sense. Leslie pools sold me a new rover. The owner was knowledgeable and kind, I highly recommend them!!!

Visited ABC today in hopes of ordering a 6K hot tub. I was treated as a big inconvenience. The…read moresales lady, and what I assume was her supervisor, didn't want to assist with an installation question or even make a sale. When asked if they wanted to make a sale I receive no answer. Think twice before making a large purchase here. I know now that ABC DOESN'T mean Always Be Courteous. I'll spend my money elsewhere. D.R. Baltimore

This had to be one of the worst places to get a spa, we had ordered a spa in early June and we were…read moretold to it would be here the week of July 5 and I did not show up and we did not get a call about it not being delivered. We have called many times and NO ONE has gotten back to us on several occasions. When we finally got to speak to Dawn, we get excuses like; the people making the spa only speak French and I can't understand them; I did try to call you back but called the wrong customer and didn't try you again; the manufacturer decided to make another spa and hold up your order to ship them together and if you call and I do not have any updates for you I'm not going to call you back!!! So, today is July 24 when we came into the store and Dawn said she was going to file a piece of paper and she would be right with us... 12 minutes later she came out and was shocked to find out it was us demanding answers as to the delivery date of our spa. What kind of a general manager states that if she does't have any update she's just not going to bother to call a customer??!! BEWARE! Great deals horrible customer service!

Do not use Admiral Pool company! They deserve zero stars! I paid them 10 thousand dollars to…read morerefinish my in ground pool and it looked like crap when they were finished. We made several calls and even made an appearance at their store. They did nothing to rectify the issue.

Communication is poor. You have to keep calling, and more than not, leave a message. Then they give…read moreyou an excuse of "we are busy." They never gave a care packet for new plaster. Will not recommend or ever use this company again. I only gave 2 stars because they did come out finally to try to rectify our problem. But their efforts did not work and they said they can't do anything further. Very disappointed in their communication and failed attempt after paying them 11K. But hey, they got their money (so why do they care anymore?) and we need to contact another pool company now and pay even more money!

This company is operating as a Jacuzzi reseller (independent Sales Organization - ISO)…read more After complaining to Van Dorn, I have since found that Van Dorn is the only registered provider of Jacuzzi spas in the state of Maryland. I know this because I contacted Jacuzzi directly and they gave me a secondary provider in Hagerstown, MD that is subsequently cut-off by Jacuzzi since Covid, 2019. This means that Van Dorn is the only seller and provider of maintenance in the State of Maryland. Hence, Van Dorn knows they are the only registered provider of Jacuzzi Sales and Maintenance. They use this advantage by charging exorbitant fees for new and existing Maryland Consumers that purchase a Jacuzzi spa. With that said, it is obvious that this company is acting like a 'Monopoly' for the Jacuzzi spas purchased by consumer in the state of Maryland. In other words, we the consumers are FORCED to work with Van Dorn for our proper Jacuzzi maintenance. Van Dorn, (knowing that have a monopoly), in turn charges exorbitant prices to conduct basic maintenance that is as little as 30 mins for $205.00. This works out to $410.00/hr. I just experienced this (super charge) of $205.00 for a tech to 'open up the COVER OF THE spa," tighten some pipe unions and then LEAVE within 30 minutes, and this was after I waited 30 days for him to come out to me in the first place. How is that verifying that my Jacuzzi tub is working properly and not leaking (which was the main part of our service call in the first place)? With this complaint, I already know, that Van Dorn will use the excuse that the Spa was not filled with water so they cannot test things, but that is bogus since for the last 5 years they have been using an 'external pump' that quickly extracts water from a nearby pool and is used to fill the spa (fast - usually in 20 mints or less). It comes down to whether THEIR TIMETABLE for the day will use the 'external-pump approach' to ACTUALLY fix the problem, OR use 'the excuse' that the Spa is not filled to justify their 20-30 mints "service." They love to use this 'external pump approach' to benefit (or not) their schedule to handle all Jacuzzi needs across the State of Maryland. excuse where the spas are filled (or not). This is their "bufffer" that they use for charging $205.00 for the visit. It is a shameful approach to business, and one that is manipulating Maryland Code. With tha said, over the years I have seen how they like to manipulate the use of their 'external pump' as an excuse that the spa cannot be tested (since it is not filled - when they come out) to determine whether the spa works or has leaks. I have seen thier use of this excuse for many years now. All the time, they could be using ther external pumps to fill the spa, run the spa and determine operation and/or leaks. As an educated citizen of Maryland, I need/want/alert the state of this egregious use of monopoly that is happening in the State of Maryland, of which I was born. I am tired of small dealers extorting the Citizens of Maryland and I ask that you crack down on this 'Monopoly' that Van Dorn has on Maryland citizens. In closing, If I cannot get recon stance from your department, I will be taking this to the Maryland Supreme Court. Thank you, Stephen J. Price 5702 Meyer Avenue New Market, MD 21774 Email: sprice@e-complish.com Cell: 301-996-8350

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

Needing a new washer and dryer, I did my research online for a good set that helps with pet hair…read more The Maytag Pet Pro washer and dryer got excellent reviews and were on sale at Lowe's. When I arrived, they had both in store and Tim provided assistance in explaining the features of the washer and dryer, plus ringing me up with the sale prices. I was rung up and had a delivery date in less than 8 minutes! When I got home, I received a text from Lowe's giving me a delivery window of the next day between 8 AM and 8 PM, then got another text later with a window of between 12-4 PM. Waiting at home all day, I finally got a phone call from the delivery dispatch saying the truck broke and I would have to call to reschedule my delivery. Ugh. Luckily, they could schedule me for the following day. I got text updates and was able to track Manuel, my delivery driver, on the Lowe's app. Manuel arrived and had my washer and dryer, plus new venting, installed within 20 minutes start to finish. Excellent service by Tim at Lowe's and by Manuel, delivery/install.

Ok, I asked for help and was sent to the wrong isle each time. Not once did a staff member even ask…read moreif I could be helped. I was obviously looking like a lost soul in an unfamiliar land! Most of the staff that I did see was just standing around chatting with one another so it wasn't as if they were helping other customers. I wandered around for a little longer on my on SO I THAT DIDN'T HAVE TO INTERRUPT THE "BUSY" staff from chatting with each other to try to find what I needed but no luck. I'll order my items online. SMH!