I love this pool company they open and close my pool yearly and do great work. I cannot reach them…read more What happened? Is this company still in business?

I cannot reach them via phone or email? Are there other numbers to use? Are they still in…read morebusiness? They have my pool motors for storage.

Couldn't ask for a better pool company. Best communication and service in the area! Thank you!read more

I really cannot understand all the 5-star reviews of this company. Maybe their pool service is…read morebetter than their spa repair? After reaching out to the company, Frank Memmo responded the same day. Off to a good start! Or so I thought... I informed him my control board got fried where it connects to the heater. I sent him pictures of the bad board showing the burn marks, the make/model of my spa, and the make/model of my control pack. We arranged a time the following week for him to come out to perform the $175 diagnostic visit. When Frank and his helper arrived at my house they inspected my spa pack and saw the same thing of which I sent pictures. I tried asking questions to see what my options were for replacement, but they were met with dismissive comments and rushed responses. Frank took a couple of pictures of the control pack, although they were the same ones I sent him, and assured me he would come up with an estimate within a few days. After less than 5 minutes, their $175 diagnostic visit was over. I hadn't heard anything for 12 days so I reached back out to Frank to see how my estimate was coming along. He indicated he had been exchanging emails with his distributor regarding the new control pack. Frank informed me the replacement pack needed a 4-wire system, but I had a 3-wire system. I wrote back showing him a picture of my 4-wires going into my current control pack, although he already had this picture twice before. He then sent over a quote which included a 4-wire pack, but a 4kw heater instead of a 5.5kw heater like I have on my current control pack. Although the 5.5kw heater pack is no longer available I would have had no idea until it was too late and already installed. If you intend to hire this company to do any kind of repair work make sure to do your own research! Buyer beware...

They did a great job on replastering our pool. They worked…read morefast and were courteous. Definitely recommend.

They came out 2 months ago to give us an estimate for weekly maintenance and closing. We already…read morecommitted to our current person until 7/4. Aqua was to start 7/11. We cancelled our 10+ year relationship with our current pool person based on aquas verbal commitment. We called several times 7/1 to confirm. No response. Finally got a response 7/6. They said they were too busy and wouldn't do our pool. So we dropped our current person based on their verbal commitment and left us high and dry mid season with no phone call to us, no apology. Extremely unprofessional and inconsiderate. Not a reliable company. Who does that to a 76 year old?

We have used Floyd to install our above ground pool as well as pool opening and closing. They are…read morealways very professional and complete job in timely manner.

I will never use Floyd Contracting for anything again! Paid $1,500 for a pool install and they dug…read moreup 6 foot outside of the pool and wouldn't fix anything or return my calls! Their service are a rip off! I had to hire another contractor just to fix our yard before we could even swim in the pool! Dana M. Adams Port Deposit, MD

I didn't want to write this, I took two days to give myself time to not be angry. I'm still angry…read more Here's the story (it's a little long so grab a beer or whatever your favorite sipping beverage is): On Friday, July 17th I went into Van Dorn's Kingsville location and spoke with Marty. I found him to be a very nice man. We spoke for about 10 minutes and he gave me a quote for two different above ground pools. He told me that since I walked in the store, vs calling or messaging online, I was eligible for a free site survey. He asked me if I'd like that and I told him for free..sure! He told me he'd have his site survey man, Charles, contact me. I thanked him for his time and left. On Monday, July 20, a man with a safety vest was walking all over my property. I went outside to find out who this person was....he was from Miss Utility. He informed me he was there because he was told I was purchasing a pool from Van Dorn pools and he had to check out where they were going to dig before they put the pool in. I informed him I was not buying a pool from Van Dorn pools and I asked him what made him think that I was. He told me "Dave" told Miss Utility was buying a pool from them. He grimaced and left, his time and Miss Utility's time, obviously wasted. I called the Kingsville office immediately and ended up giving Chris, their chemical analyst, an earful. I informed him that, in addition to dealing with this strangeness, I had a giant tree fall on my house a few weeks ago and I didn't have time for more stuff to deal with. After being told Marty was off and not back until Thursday. I then decided to locate the owner of the company, Chuck Stafford, this is a small family owned company. I called their Reisterstown store and spoke with Jim, a salesman like Marty. I told him the story and he was aghast. He said that something obviously went pretty wrong in Kingsville and he'd try to get a hold of Chuck. Jim from the Reisterstown store is interested in customer service. Its important to note at this point, I'm stunned at the audacity of the folks up in Kingsville to assume after a 10 minute conversation I was actually spending thousands of dollars with them. Again, stunned and laughing at the absurdity was where I was. A few minutes later, I got a phone call from Dave. Dave is Marty's manager in Kingsville. We didn't even exchange pleasantries, nor was Dave interested in what happened. I asked him if he'd like to know why I originally called and he indicated that he was not interested in why I called, he was only interested in knowing whether I wanted to do business with them or not. I told him no, I was not, he then hung up on me. I once again called Jim at the Reisterstown store who was either truly horrified or pretending to be horrified...I'd very much like to believe it's the former. He assured me he'd try and get a hold of the owner. It's been 3 days and no call from anyone at Van Dorn. I have read some wonderful things about this company and I really hope that I am an example of a chain of events that don't usually happen and went horribly wrong. I've told a number of people about this so far and we all find the situation obnoxiously laughable. Seriously, shame on you Van Dorn.

I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.

Brian responded promptly to my call and was very polite. He is very knowledgable on pools, liners,…read moreetc. He gave me tips to help with my spa as well. Overall great experience. I will definitely be using him again in the future.

We had a pool leak and Christine and her team came out. It was the pool light which was good news…read morebut they kept checking for other possible leaks. They fixed our leak and the cost was very reasonable. Can't recommend them enough 5 star. Thanks Pat M.

A tech(Mark) from Ezcaliber came to trouble shoot an annoying leak in my pool and spa that another…read morecompany was unable to find.He did extensive testing and visual inspections and found the source of two places that were causing water loss.He was extremely thorough. I would definitely recommend Excaliber.

Needed to replace a 25+ year old sump pump in the basement. They did a good job. Price was…read moreacceptable.