Absolutely thrilled with this company maintaining my pool this season. Professional and…read moreknowledgeable staff who do a great job cleaning the pool and keeping it running smoothly. I enjoy the pool without any stress as I know Blue Waters is taking care of everything.

From the owner: Blue Waters, Inc. (Blue Waters Pool and Spa Service) is a mobile service company specializing in…read morethe service and repair of residential in-ground swimming pools and all makes and models of spas and hot tubs. We maintain a year round staff of trained service people and a fleet of vehicles ready to help meet your pool and spa service needs. Service is our only business. We are not a builder of pools or a retail store. We exist only to solve problems with or enhance your existing pool and/or spa. Our main goal is to make sure you spend more time enjoying and less time maintaining your pool and/or hot tub. Blue Waters, Inc. has a local service area that includes Baltimore County, east of Interstate 83 (view), and all of Harford County, Maryland. We offer a wide variety of services and service plans to meet all of your pool and hot tub needs.

We had our liner replaced last week. When I went to unscrew the rubber return gasket on the inside…read moreof the pool, they screwed it on so tight I could not get it off. I called the Reisterstown store to ask for help and the guy just laughed like it was a big joke. I spent over $7000 to be told, "we can't help you. Call the service department on Monday." When our pool and deck were installed 21 years ago by them, I added a side deck myself and the woman actually wanted to bill us because she thought they built it!!!! This company overcharges! Terrible company. Never use them again.

I would give them zero stars if I could. While there on 9/09/24 My fiancé & I purchased a pool…read morecover but we decided the next day that we wanted to return it. We did look at the return policy before we purchased the pool cover to make sure we could return it and there was nothing stating we could not return opened items. We didn't take the pool cover out of the box, we only opened one side to see if we liked the material and we didn't. Today on 9/10/24 my fiancé went to take it back & the employee would not allow the return because he said it was opened and didn't know if we tampered with the pool cover. I tried to call today 9/10/24 and they put me on hold for over 10 minutes so I did decide to hang up. Also while in the store on 9/09/24 we had to wait over 20 mins for an employee to come out of the back room to assist us. There were other customers that were waiting as well but they decided to leave because of how long it took. We will NEVER shop there again & if you do good luck.

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

I used them to close my pool last year, and intended to use them to open my pool this year. Not…read moreonly did they cancel then do a no show where I had to find someone else, upon opening I discovered they had closed it improperly to the point I had to buy a new pump and the pipes were not plugged correctly because the water in them smelled like sewage. We were looking for a local, small business to do give our business to, but are very disappointed in the value of the service.

I'd like to revise my review of A-1 pools. The owner, Leon, made good on his promises to come out…read more"twice" to correct the things I wanted done. He was kind, courteous at all times.

They came out to see our pool and to give us an estimate for opening, closing, and summer…read moremaintenance. I called them a week later and they promised to mail us a contract so we could get prepared. It never arrived. Then I called and asked them to email it to me. It never came. They not only didn't send it but to this day we have not heard back from them. That is bad business. If you can't do the job say so but don't waste our time coming here to asses the job and then completely drop the ball with no explanation.

So Again I'm leaving another review for CLEARWATER SPA & POOLS OF BEL AIR MD…read more whoever came to clean my pool today didn't vacuum it to waste like I told them to so now the pool looks worst. I know they didn't vacuum to waste because the water was hirer then it was when he first got there bc I had the hose in know it would lose water if he vacuumed to waste. You need to send someone who knows what they are doing not someone who thinks they know what they are doing because I know the person who came to clean my pool was new last year so he still needs more training to be cleaning pools on his own. This is ridiculous. I'm spending all this money for what to have my pool green coming up to a month bc it's gonna at least take another week to clear this up. I'm unhappy with you guys and I'm not going to use you guys if my pool is still green in 2 weeks this is HORRIBLE CUSTOMER SERVICE OMG!!! You really need to treat your 20 year customers a lot better than this!!! And Thank You for ruining my weekend ...

I would not recommend this company for the following reasons g reasons:…read morePoor quality workmanship ( I still have spots on the bottom of my pool from improper cleaning; unqualified technicians ( I had to replace my pool Heater for salt water twice without warranty because of improper installation; poor service /problem solving ( spend 2 months last summer trying g to find a leak that was cause by improper installation of the light that they installed for $500! AND LASTLY, their customer service is horrendous - unresponsive, broken appointments, finger pointing, lack of management oversight, etc. THEY ARE ONE OF THE MOST EXPENSIVE AND WORST POOL SERVICE COMPANIES IVE DEALT WITH IN 25 years!

We had a pool leak and Christine and her team came out. It was the pool light which was good news…read morebut they kept checking for other possible leaks. They fixed our leak and the cost was very reasonable. Can't recommend them enough 5 star. Thanks Pat M.

A tech(Mark) from Ezcaliber came to trouble shoot an annoying leak in my pool and spa that another…read morecompany was unable to find.He did extensive testing and visual inspections and found the source of two places that were causing water loss.He was extremely thorough. I would definitely recommend Excaliber.

My hot tub want not stay on. With freezing temperatures I needed someone to provide immediate…read moreresponse. Greg came and fixed the problem very quickly. Great person to deal with. His knowledge and experience was immeasurable. Thanks for the terrific service.

From the owner: We are Westminster's premier swimming pool, spa, hot tub and sauna provider. Representing the best…read morein swimming pools, spas, hot tubs and saunas you can be sure of receiving a high quality product. We strive to provide exceptional service while exceeding our customer's expectations and out-performing our competition, Our spa lines (Passion Spas and Great Lakes) are built by proven manufacturers with decades in the business and a very low service call rates and high dependability. We also represent Almost Heaven Saunas, and they build the best saunas you can purchase using high quality wood and top notch heaters. We also represent local deck builders and landscapers who can build anything you can dream of in your backyard. We create paradise in your backyard. You Dream, We Build, You Enjoy!