From the moment we walked into the small showroom in Timonium through delivery and ongoing…read moresupport--including help balancing the pH in our new tub--Regina has been absolutely top-notch. Don was incredibly helpful in guiding us to the right product, and the installation and support teams have been consistently professional and patient. Amy, Emma, and everyone else we've worked with have helped without hesitation, making Regina an undeniable choice.

Excellent company. If you have any issues with service, talk to Don, the owner, and he will take…read moregood care of you.

Talk about quality service! I ordered the Big Green Egg grill to surprise my husband for his…read morebirthday at 3am!! Imagine my surprise when my husband contacted me at 3p saying "thank you"! Brock emailed first thing in the morning, then called to get things set up. Not even 12 hours and the grill was delivered, assembled and ready for use! I would absolutely recommend and look forward to doing future business!!

This is the go-to place in Annapolis, Edgewater or anywhere within driving distance who likes…read moreoutdoor grilling and of course outdoor spas. I don't have a Jacuzzi, spa or hot tub but we do love BBQ'ing! I dream of owning one of their Yoder or Big Green Egg grills one day. This is a place for SERIOUS BBQ people. It's also great for anyone looking for a Weber type grill, any gas or propane grill...heck...any grill. They have so many accessories, charcoal, wood pellets and every darn grill you would ever want. Did I tell you they have Yoder grills yet? Yes I did. I don't think you'll find these anywhere else. They can't keep these in stock so you're lucky if you can even see a model on the floor. They finally stopped selling the models so you can see them in person. BTW, they have spices, rubs and all the other stuff needed for grilling too!

I was looking for a new pool service closer to home. I had high hopes for this service, but saying…read moreI was disappointed would be a huge understatement. I had a yellow algae growth on the walls and floor of my pool. I paid $349.52 in chemicals, etc., in a total of four trips to the store. Not only did the algae not go away, it actually got worse. I am not sure anyone there knows what they are doing. To make matters worse, I scheduled an appointment with them at 4:00 PM on my next to last visit to the store. Not only did the guy not show up (even though I got an email that very morning confirming the time of the appointment), but I never even received a call saying that he was hung up, etc. And this was after I called them that very afternoon (around 5:00 pm) inquiring where their guy was. I was told that the office would check with him and get back to me. They too never called me back. If you care about your money and your time, this is not the place to go. I followed up with a visit to Sweetwater Pools in Catonsville presenting the same problem. The expertise and the help I received there was 180 degrees different. My pool is now starting to get back to normal again, and Connie was terrific. There has to be a reason why every time I go into Sunshine, there never seems to be any other customers present. I will be one more former customer. I have better things to do with my time and money. It is too bad because I really wanted to support a local family business. NOT THIS ONE ANYMORE! Jim F.

Responding to Mera K post. All that you claim is FALSE. I DID NOT engage another company to "fix a…read moreleak" because there was none. And please explain to me who was this other company I you claim contracted that same week? And what is the source of this information? The Liability Fairy drop you a note? How would you know this unless you as I see by your post you are attempting deflect responsibility after 7 service calls. Let's just let the Better Business Bureau do their investigation. I will bring all my documentation to court. You walked off the job un completed after I pointed out your incompetence and lack of basic plumbing skills.

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

We were customers for over 15yrs Sweetwater closed our pool…read moreeach fall, ordered chemicals exclusively from them They decided they don't need customer loyalty & wouldn't come out to service down pump they sold us 7 yrs ago . Said if we don't open & Boise your pool , will not provide service -

The swim center is really nice. It's well kept, attentive life guards, and all the fun of the…read moreoutdoor CA pools brought inside for the winter. The baby pool also feels like a hot tub in the middle of winter. The locker rooms are generally clean. The sauna is also warm and cozy on a winter day.

Heated pool nice and warm. Expensive because you cannot only join the pool and it is significantly…read moremore expensive for non Columbia residents.

Stopped in for a new backwash hose. Knew nothing about them. They asked if it was 1 1/2". I said I…read moredidn't know and asked if that was standard. I looked it up, saw that 1 1/2" and 2" are the most common. Bought it, took it home, and it's too small. I called them to see if I could return it thinking there would be zero issue with that since I was just in there and they knew that I didn't know what size it was. Nope, they don't accept returns because they cannot return it, apparently. I guess reselling it isn't an option? And the salesperson should have informed me that it wasn't eligible for return once it was opened. Had she done that, I wouldn't have purchased it, I would have went and measured mine first. We won't be doing business with them again, ever. When local businesses stack higher prices AND poor customer service, then it's time to shop online. Update: mine is 1.5" I.D. This product states that it is for a 1.5" discharge pipe. That's obviously not the case, since it doesn't fit like it should. Based on this new evidence, a refund should be issued because the hose doesn't fit, when it should. It's no longer a case of me purchasing the wrong size now. Which still should have been eligible for a refund. Another update: When I called, the salesperson told me that it fits REALLY snug. Oh, so you're aware that this product is trash because you've dealt with this with other customers, yet you're STILL selling this garbage? Find a better product to sell, one that actually fits like it should.

Love April. As rookie pool owners, she and her staff are very helpful. They take the complexities…read moreout for us. Thank you.

Just took delivery last week of my new Vita Grand Spa from Bob's. I totally recommend this company…read moreas the service was top notch from purchase to delivery and beyond!!!!!!

Love our hot tub and the gentleman that came to install were very professional and kind.read more