We recently purchased a hot tub from Sunshine and we couldn't be happier with the whole experience…read more We got exactly what we wanted, delivered and installed without a hitch. They have both been patient and friendly with me asking a million questions. Their customer service is on point and exactly why we went with them to begin with. If you are looking for a personable, friendly, customer focused company to purchase your hot tub from, I would highly recommend Sunshine. They are awesome!

I was looking for a new pool service closer to home. I had high hopes for this service, but saying…read moreI was disappointed would be a huge understatement. I had a yellow algae growth on the walls and floor of my pool. I paid $349.52 in chemicals, etc., in a total of four trips to the store. Not only did the algae not go away, it actually got worse. I am not sure anyone there knows what they are doing. To make matters worse, I scheduled an appointment with them at 4:00 PM on my next to last visit to the store. Not only did the guy not show up (even though I got an email that very morning confirming the time of the appointment), but I never even received a call saying that he was hung up, etc. And this was after I called them that very afternoon (around 5:00 pm) inquiring where their guy was. I was told that the office would check with him and get back to me. They too never called me back. If you care about your money and your time, this is not the place to go. I followed up with a visit to Sweetwater Pools in Catonsville presenting the same problem. The expertise and the help I received there was 180 degrees different. My pool is now starting to get back to normal again, and Connie was terrific. There has to be a reason why every time I go into Sunshine, there never seems to be any other customers present. I will be one more former customer. I have better things to do with my time and money. It is too bad because I really wanted to support a local family business. NOT THIS ONE ANYMORE! Jim F.

Anthony Sylvan closed our pool today. Charlie was excellent. He was very poilite and efficient…read more They did a very thorough job. He also noteed a few small items that will be taken care of in the spring when we open the pool. A very painless process.

I had my pool resurfaced late last fall. Unfortunately, the coordination and communication from the…read morescheduler and project manager during the project were extremely disappointing. There were also warranty repairs needed after the pool was reopened this spring. Since then, the company has undergone some staffing changes, and it genuinely appears they are making a strong effort to improve customer service and responsiveness. My recent experience has been much more positive. Justin helped coordinate my warranty repair after several attempts to reach my previous contacts, who had since left the company. He quickly got everything scheduled, and Steve arrived exactly as promised. Steve was incredibly knowledgeable, took the time to explain what he was doing, and did an outstanding job resetting my pool light. I finally feel confident that the repair was done correctly. I'd also like to give a special shout-out to Hart. During the original project, when communication from the project team was lacking, he always answered my calls, listened to my concerns, and served as my liaison. He consistently found the information I needed and kept me informed when no one else did. His willingness to help made a very frustrating experience much more manageable. While the initial project had significant communication challenges, I truly appreciate the company's recent improvements and the outstanding service provided by Justin, Steve, and Hart. Great customer service really does make all the difference.

We were customers for over 15yrs Sweetwater closed our pool…read moreeach fall, ordered chemicals exclusively from them They decided they don't need customer loyalty & wouldn't come out to service down pump they sold us 7 yrs ago . Said if we don't open & Boise your pool , will not provide service -

The folks at Sweetwater have been really fantastic at helping me keep my hot tub running. They're…read morereally responsive, take their time to explain my options, and complete repairs very quickly. Very pleased and grateful.

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

I have been fighting with this company for three years regarding the cover to my hot tub! I have…read morecalled over and over again and spoke to people. I have written them emails. And nothing has happened. I either want them to replace the cover with a new one that works or give me a cheaper cover and they will credit me the difference. This has been for 3 years. Do not buy anything from them!

From day one I was treated like I had already signed the contract. Bob spent about an hour in my…read morebackyard taking measurements. In about a week or so Bob presented me with 3D images of the plan for my backyard from various angles. I didn't believe what he was showing me. Was this plan really going to fit in my small backyard? Bob was very patient, he came out and staked out the pool with no contract signed and he came back out and staked out the decking too. Pink flags everywhere. I could talk about how great Bob is all day. But the crew was just as diligent and hard working. They brought Bob's plan to life. They came out early, caused no issues and were very respectful of the community. The office staff was always very helpful. Ms Miranda was very helpful and assisted me in an issue that was contractually mine handled. Thank you Ms Miranda. I highly recommend Paradise Pools.

I scheduled a simple 30-minute consultation with Paradise Pools to get expert advice. They agreed…read moreand we set a time. But the next day, they called to cancel, saying they couldn't help me. All I needed was a brief conversation about my project's progress and next steps. It's clear they're not interested unless there's more money involved. My one-hour request wasn't worth their time--or mine, apparently.

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

Coastal pools is a very professional, easy to work with and did a wonderful job. We needed a new…read morepool cover and they contacted us immediately. They walked us through the process of ordering a cover, the payment and installation. Everyone gets an A++

Very pleased with service from Coastal Pools, always on time, very professional. Always get pics…read morewith the service report, pool looks great, proud to offer the pool to guests. A shout out to Lizardo who has been watching over my pool this year. THANKS.

It is truly rare these days to find a business that genuinely cares about the customers it serves…read more From the owner to everyone in the organization, Galloway Pool Service makes great effort to ensure that their work meets expectations. They are absolutely amazing! Highly recommended.

Great family business pool company! We use them for all of our pool maintenance and they are a…read morecompany we can truly trust.