As a former pool owner, and a somewhat sophisticated buyer, my sister recently asked me to help…read morearrange her pool cover purchase/install. I picked Hydro Pool & Spa, in Gaithersburg (she lives in Woodbridge) because I had used them in my previous two pools. My sister was shocked by the high level or service and the great fit and timely install of her pool cover. FWIW: He was SLIGHTLY cheaper than the other two bids, but he provided service well above her (and my) expectations. Use others at your peril.

Overcharges, poor service and at the end of the year. Once you signed the contract, and they have…read moreyour credit card, the sky is the limit. We ended close to 10K for pool service for the season. Beware.

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

I have been fighting with this company for three years regarding the cover to my hot tub! I have…read morecalled over and over again and spoke to people. I have written them emails. And nothing has happened. I either want them to replace the cover with a new one that works or give me a cheaper cover and they will credit me the difference. This has been for 3 years. Do not buy anything from them!

Hired Living Water to design the exterior of my backyard. Greg came over and met with the wife and…read moreI and listened to or vision. After listening to our ideas, he offered many suggestions that we hadn't even considered. Greg was able to craft a product that made us more than happy. Greg's timeliness, attention to detail, and patience is the reason we will be hiring Living Water this spring to reinvent the front yard. Best part is he came in under budget. I highly recommend.

Fantastic company with tremendous care and compassion. Greg is incredibly patient and amazing…read morelistener. His process was beyond amazing. I highly recommend them.

We have a Hayward Hydrapure system which requires "bulb replacement". Our previous tech from…read moreanother company went out on disability. We were given the name of Browning Pools and Spas. My initial telephone contact with Karinna was excellent. The bulbs were ordered and the techs arrived "on-time" on the day indicated. Jake and Aaron were a wealth of information. They took their time an educated us on everything we needed to know. It was a pleasure working with them as well as Kodjo and Melissa in the office. Excellent Company!

I reached out multiple times over several weeks to Kojo at Browning Pool for a pump repair quote. I…read morerarely got a response and when I did, there was no follow-through. The lack of communication and professionalism was really disappointing. I wouldn't recommend based on my experience.

I hired them to open my large pool of 33,000 gallons of water. 2 workers came yo my home to open…read moreit. They removed the cover , saw the pump motor worked and checked to see the cartridges in the filter system, I was told they sweep a little. The whole process took 1 1/2!hrs. Need less to say the pool water was terrible and smelled. They said the put some shock in. First, the filtration system was not cleaning at all so I , put in an over amount of shock. It did take the smell away but still was not clean. Had my son recheck both top skimmers and found a plug was left so the water could not flow to the filter. Now after a few weeks I was able to get the cloudiness out of most of the water. Shock, the cleaning jets on the pool wall still had the plugs in them. So total plugs never removed were 6. No wonder I could never get the water clear. I paid a total of $575 because of my in-ground cleaning system , which could not work properly until I removed all the 6 plugs, which should have been done when they opened it. I was totally surprised this morning with a text from the owner of BMA pools. He had just come back from vacation and just read my text to him. He apologized for any of my inconvenience and sent me a refund of $200. If you ever get a company to service your pool , please ask how much time they will spend doing so and how much real experience the worker have doing your pool. E

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

Best guards! They do a fabulous job at Lakeland's Pool! Friendly. Courteous. Attentive. An overall…read moregreat group of guards this year!!

From the owner: Pool Managementread more

Amir used to be very responsive. He doesn't seem to be around anymore and the service is not what…read moreit used to be.

For the 2026 season, apparently Amir is not reachable and his brother Kevin has taken over. Things…read moreare running horribly, and they have bailed on multiple appts that were scheduled. The company is completely mismanaged now and will not survive if they continue operating this poorly.