The statement posted by Legacy Pool Services is a complete fabrication meant to save face. The…read more$1,250 I paid was for services that were never completed. There was no contract fulfilled, no work done, and absolutely no disrespect on my part that is simply a lie to deflect from the fact that this is a scam operation. Don't be fooled by the carefully worded response. This person hides behind fake professionalism while taking money without delivering. Stay away. scammer and a liar. ask for ID before sending payment. I bet he run! The proof is posted. Refund please!!

From the owner: Legacy Pool Services Kick off the season with stress-free…read morepool care! We offer expert pool openings & closings, repairs, cleanings, and weekly maintenance to keep your pool sparkling all year. Need a refresh? We also provide professional power washing for decks, patios & more. Reliable. Local. Legacy. Call now to schedule your service!

I had an estimator come out, and a surprise fee was levied after the technician came out. Be…read morecareful with this company!

this boy is no good he has been a nightmare since i hired him he does no know what he is doing and…read morehis contract reads like a second grader wrote it. please do not hire him he is terrible and does not know what he is doing. broke my pool on day one. he is a kid with no experience who has learned how ot scam people.

I've been working with Amir and his team for 3 years now, ever since I built my pool. Amir is…read morealways responsive! He has saved me multiple times, such as when I decided to open the pool too early--once even showing up at 10 p.m. to ensure my pipes wouldn't freeze overnight. Additionally, and just as importantly, as a real estate agent, Amir will always come to inspect homes with pools for me on very short notice, which is crucial for buyers who need to act quickly.

For the 2026 season, apparently Amir is not reachable and his brother Kevin has taken over. Things…read moreare running horribly, and they have bailed on multiple appts that were scheduled. The company is completely mismanaged now and will not survive if they continue operating this poorly.

I recently had my inground pool renovated by Coastal Pools, and the transformation is outstanding…read more From the first consultation to the final walkthrough, their team was organized, knowledgeable, and committed to quality. They helped me choose the right materials, explained every step of the renovation process, and kept the project on schedule. The workmanship is excellent--new bottom surfaces, and upgraded liner. My pool went from worn and outdated to clean, modern, and inviting. What impressed me most was their attention to detail and the pride they take in their work. Coastal Pools delivered exactly what they promised, and the results speak for themselves. If you're considering a pool renovation, Coastal Pools is a company you can trust for both craftsmanship and professionalism. The team all worked together in all steps of the renovation. I would like to thank Kevin, Taylor, Dani, Dan, Mel, Nicole, Ashley, Jena, Jake and the insulation team.

Coastal built my pool last summer and the entire experience was great! So appreciative of their…read moreservice team, who are top notch. Upon opening the pool for the season, Tyler made my pool from green to sparkly, crystal clear clean in less than 30 minutes! Today, Lizardo came to service my pool, was patient in explaining everything to me, answered all my questions, and took great care in going above and beyond. Highly recommend Coastal to anyone looking for a pool build, or expert pool service!

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

I've been working with Hydratech for the second year now, and they are superb. What stands out is…read morenot only their workmanship but also their communication. We've had issues with our pool, and they've been willing/able to help in multiple ways. Obviously, they'll come out and do the work (and do a great job), but a pleasant surprise is that often, rather than send someone out and charge a fee to address an issue, Chris would give me a call and walk me through addressing the issue myself. Not only that, he also identifies ways for us to save money on equipment by making smarter choices. I feel more capable of addressing issues with the pool now myself and trust that Hydratech is a good partner for us in managing the pool. Highly recommend.

Very satisfied and pleased!!! After weeks of algae ridden water and nothing seemed to work…read more... Pool so very dark green! HydraTech came out, worked their magic and boom-- the very next day pretty blue! Definitely recommend. Thank you!

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.