I've been working with Amir and his team for 3 years now, ever since I built my pool. Amir is…read morealways responsive! He has saved me multiple times, such as when I decided to open the pool too early--once even showing up at 10 p.m. to ensure my pipes wouldn't freeze overnight. Additionally, and just as importantly, as a real estate agent, Amir will always come to inspect homes with pools for me on very short notice, which is crucial for buyers who need to act quickly.

Amir and his team are amazing! We've been using American Pool Service for a couple of seasons so…read morefar and I can't say enough good things about them. I hired them when I had a leak underground that neither of the (big or small) pool companies could identify. But Amir came in and kept at it until he found the problem. From that point on, we've only been using APS. They even replastered our pool last season and did it in a timely manner. I find their pricing to be very reasonable.

We had our pool renovated by Watercrafters after collecting quotes and meeting with three pool…read morecompanies and one general contractor. We also got teferences from neighbors. We chose Watercrafters and they delivered! From initial meeting with the construction lead, to selecting the right materials and colors, through completion and caring for the new surface, everything went well. Their discerning designer was the soul of patience when I struggled to find the right tile, offered dozens and dozens of options until we found the perfect one. The construction lead and crews did great work and kept everything cleaned up. We are completely happy with how our pool looks and feels, both when first finished and now after being used all summer. Yes, we recommend Watercrafters!

only use this company if you want to beg them to service your pool!!! they never have…read moreappointments!!! call and they tell you they can't come our for at least 20 days! who wants to wait that long to have someone lool at it!!

Overcharges, poor service and at the end of the year. Once you signed the contract, and they have…read moreyour credit card, the sky is the limit. We ended close to 10K for pool service for the season. Beware.

We were in heavy traffic on Saturday coming home from VA. There was a hydro pools van in the lane…read morenext to us! Truck 39. Well we needed to move over so we put on our blinker, there was plenty of room so we started easing over and their truck came speeding up to block us from changing lanes. They barely missed hitting us. We watched them do it to another car as well! Then they gave us the finger! I will NEVER hire any company whose employees act like such asses on the road. That just carries over into the service you can expect to get! It was disgraceful!

Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

Purchased a sauna from Nick - Very helpful guy. Unfortunately the Sauna has never worked right…read more They did come out and insulate it which made a difference (wouldn't heat past 170 no matter how long it ran). It takes 90 minutes + to get to 180 degrees but still doesn't hold the temp well - its routinely at 175 when I get out. I have shown them that the heater is not pulling enough electricity to heat the area (power is available) indicating a defective heater. Jeff - the ops manager doesn't care. "Call the manufacturer" is his solution.

I would love to show deep appreciation for Jake, he has been so kind to answer my questions and…read morehelp me troubleshoot my pool issues

My experience with Browning Pools went from 5 stars to zero stars during the entire pool building…read moreprocess. I contacted Browning for my pool project and my sales rep was amazing. He came out and measured my yard and was extremely professional. He answered all of our questions and even had one of the owners sit down with us to address any questions he couldn't answer. We even brought up the bad reviews we read online and they had responses for those. Seeing how we wanted a fiberglass pool built by River Pools and Browning was the only company working with them in our area (more on that later) we signed the contract and off we went. The first crew that came to our house were exceptional. This team that dug the hole and put the pool in the yard did a fantastic job. We even bought the guys lunch because of their hard work and skill. At this point we are thrilled that the project is going so well. The concrete and paving crew was also amazing. They did a great job and we were very happy. Now this is when everything takes a complete turn and sugar turns to sh*t..... The landscaping crew was awful. I mean atrocious. They attempted to turn our backyard around the pool into a ski slope. They made zero effort to level things off (which was in the contract) and tried to bury huge chunks of concrete in the yard. I called the project manager and even sent photos and videos of these gentlemen doing this and he did nothing about it. My wife and I had to go outside and literally yell at them to stop doing what they were doing. Our original PM never showed back up to our site. Browning sent another gentleman who flat out told me "as far as we are concerned the project is done." Hot tub still not delivered, pool heater still not delivered but the project is done? I wind up having to contact another company to get our yard in order because of Browning's refusal. More money spent. Wait, it gets worse. Included in the contract was a year of pool cleaning services. The first month of service they send you the A team. The pool looks amazing after each cleaning. After that month here comes the F team. Guys that literally spend 5 minutes at your property and send a report that the pool is clean. I called the service department to complain only to be told "that is the standard time it takes to clean a pool." Frustration is building at this point. Next I get a phone call from service that says "if you want to use us for pool cleaning next summer it will be a $200 fuel charge PER VISIT because you are out of our area." I wasn't out of your area when you wanted six figures from me but now all of a sudden I'm too far to do business with? Lastly, Browning came to winterize the pool after the first season and drilled a hole right through one of the deck jet lines. Did the guy say anything? Absolutely not. We didn't find out until the next summer. I called Browning and told them what happened and I get told they will send a team out to look at it. Two guys alone out and they cannot fix it because it is under the pavers and concrete. They tell me they would let the service manager know and he would call me. I made calls to Browning for a year and even emailed the owner and never received a response. The feature was never fixed and Browning has never contacted me about me about making it right. If you are considering a pool or hot tub project you should not consider using this company.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

Expensive minimum service charge. Concluded unable to repair tub and claimed parts were unavailable…read morein US. Called another service with much cheaper price and who fixed the tub with parts available on their truck.

I've been working with Hydratech for the second year now, and they are superb. What stands out is…read morenot only their workmanship but also their communication. We've had issues with our pool, and they've been willing/able to help in multiple ways. Obviously, they'll come out and do the work (and do a great job), but a pleasant surprise is that often, rather than send someone out and charge a fee to address an issue, Chris would give me a call and walk me through addressing the issue myself. Not only that, he also identifies ways for us to save money on equipment by making smarter choices. I feel more capable of addressing issues with the pool now myself and trust that Hydratech is a good partner for us in managing the pool. Highly recommend.

Very satisfied and pleased!!! After weeks of algae ridden water and nothing seemed to work…read more... Pool so very dark green! HydraTech came out, worked their magic and boom-- the very next day pretty blue! Definitely recommend. Thank you!

Snowden Pool Services exceeded my expectations. They were extremly knowledgeable and efficient at…read moretheir job. I am new to the pool owning world and was very intimidated until I called Snowden Pools. I called around to multiple companies in my area and they were the only ones that asked me "are you a first time home buyer" and responded with "let me tell you a little about the process of maintaining and opening a pool since you are new to this experience". They took the time to talk to me on the fore front and that is why I chose them. I was able to ask a few questions during the opening process and they kindly answered them all. They even took the time to show me how to clean out my pool filter and labeled all of my pipes for me. I was in good hands and know who I will be calling for future pool needs!

From the owner: $25 OFF 2019 Pre-Paid Pool Closing. $375 w/ Spa $425. Pre-pay by 9/1/19 & pick a date. Must be…read morepre-paid by 9/1/19 to receive $25 off discount. Frederick, MD and Surrounding Area.