Walked into my local Leslies the week of my daughters graduation party because my variable speed…read morepump I just had installed failed after 6 days (not from leslies). Luckily, they had a jacuzzi brand vsp in stock. After talking with Debbie at the store I made my purchase and ran home to install it before the party which would be days later. Install went great but there was a problem with the display buttons. I managed to setup it up the way I needed via the Bluetooth app and the party was great with a clean pool. I followed up with Debbie on the problem with the buttons and share started working on it on her end. The problem was determined to be the sticker covering the button panel and apparently there was a revision made at the factory. She called me when it came in and I was able to easily swap it out and have a fully functional pump panel now. I can only imagine the hell it would have been had I purchased a pump online and had an issue like this. I normally do like to shop local when I can and since my interactions with Debbie at the local store I've started getting all of my supplies locally and supporting my local store since they have supported me greatly since the pump. Doesn't matter the question I have I know I can reach out to my local store now and for that they have earned all of my pool supplies business. Everyone there has been nothing but absolutely helpful and friendly.

Do not go when Mandy the assistant manager is working. She hates customers and constantly moans…read moreevery time the door opens. She is short and acts irritated by questions. Plus no one picks up the phone when trying to call back after a visit.

I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.read more

Delivery experience was wonderful. Technician was very good with explaining everything I needed to…read moreknow as a first time hot tub spa owner and how all the chemicals work together. Would recommend purchasing a spa from this company.

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

The staff at Yorktowne is amazing. They have done a great job maintaining our pool, providing…read morebiweekly service. When there is a problem in between maintenance, they schedule an extra visit promptly. Great experience during this first year of using them.

Built our pool. Have serviced - re did when a tree fell on it! Good guys!…read more Highly recommend

Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but…read more(it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.

HOLY SMOKES! They replaced the liner for my inground pool before so I called them to do a new liner…read morereplacement quote for my pool. Thought they might give me a reasonable price because I would be a repeat customer. NOPE, their quote was $5000 more than I paid before, and over $4000 more than the other 3 swimming pool companies liner replacement quotes. Erin explain their prices really increased due to COVID. (Is Covid pricing still in affect?) Do not buy a swimming pool liner replacement from BUCKmyer (emphasis on THE BUCK!) as they look to be PRICE GOUGERS! Every other swimming pool company will provide a quote to save you THOUSANDS OF DOLLARS. These guys are a bunch of pirates looking to make a chest of gold on every customer.

service was awful. we have used them for years to open and service the pool, and every year it gets…read moreprogressively worse. this year we paid them $300 to open the pool, and when they left the pump was still sucking air, even though the pool was filled. They also couldn't be bothered to clean off the pool cover, or fill and install the ladder, because they claimed there was no access to water. I have a fully functional hose bib and 100' garden hose at the front of the house. just shamelessly lazy and unthorough. and the worst part was they left a note saying "ladder in pool". I will never use them again. try Leslies, or Nemo's, or Fox pools.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

We bought a pool from crystal pools in e-town pa above ground 18 round…read morepaid cash went with crystal pools because they have a good reputation they installed our pool last September we didnt swim in the pool till end of may and have divits all over the bottom of the pool We didnt even make it a year so they came out on the 30th of may and said it was their fault now a manager came out and said about moles... never the less they installed a bad pool they need to replace the liner repack the sand and refill the pool with water ..I will update to let you know how this company deals with this or if we have to get a lawyer. Updates will be posted. Update 7/18/2011 Crystal pools above ground pool manager Nate sent a proposal out offering water, repacking the sand and at their decision the pool liner which we really dont like because the way the old liner stretched out on the bottom i dont see how they could reuse this and the water will be out until they repack the sand.I will update how they handle the liner to get that last star from us.Crystal Pools is a good company updates on the way.Everything handled good pool is redone.

I had scheduled our pool opening for June 18 (that was the earliest they had), but they never…read moreshowed up. Did not return my phone call either.

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.