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    Fox Pool Consumer Division

    2.2 (10 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 week ago

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    Arielle L.

    They really helped us this year they are not always the best however this year they told us to use algaecide 600 and shock then flock the pool it really helped I am posting before and after pictures for your own knowledge. We had gone multiple places for help and they fixed it for us.

    Fox Pools Crack after 6 months.

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    Photo of Jen S.
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    11 months ago

    Helpful 1
    Thanks 2
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    9 months ago

    Helpful 1
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    2 years ago

    Helpful 1
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    Photo of J P.
    0
    2
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    2 years ago

    Helpful 2
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    7 years ago

    Helpful 0
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    5 years ago

    Helpful 0
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    5 years ago

    Helpful 1
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    4 years ago

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    7 years ago

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    9 years ago

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    Leslie's Pool Supplies - Free Pool Water Test Station

    Leslie's Pool Supplies

    (4 reviews)

    Walked into my local Leslies the week of my daughters graduation party because my variable speed…read morepump I just had installed failed after 6 days (not from leslies). Luckily, they had a jacuzzi brand vsp in stock. After talking with Debbie at the store I made my purchase and ran home to install it before the party which would be days later. Install went great but there was a problem with the display buttons. I managed to setup it up the way I needed via the Bluetooth app and the party was great with a clean pool. I followed up with Debbie on the problem with the buttons and share started working on it on her end. The problem was determined to be the sticker covering the button panel and apparently there was a revision made at the factory. She called me when it came in and I was able to easily swap it out and have a fully functional pump panel now. I can only imagine the hell it would have been had I purchased a pump online and had an issue like this. I normally do like to shop local when I can and since my interactions with Debbie at the local store I've started getting all of my supplies locally and supporting my local store since they have supported me greatly since the pump. Doesn't matter the question I have I know I can reach out to my local store now and for that they have earned all of my pool supplies business. Everyone there has been nothing but absolutely helpful and friendly.

    Do not go when Mandy the assistant manager is working. She hates customers and constantly moans…read moreevery time the door opens. She is short and acts irritated by questions. Plus no one picks up the phone when trying to call back after a visit.

    Goodall Pools & Spas

    Goodall Pools & Spas

    (2 reviews)

    If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

    Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

    Keystone Pools

    Keystone Pools

    (5 reviews)

    I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

    On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

    Fox Pool Consumer Division - hottubandpool - Updated May 2026

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