I purchased a spa from Bob's over 10 years ago and have been great to work with over the years.read more

Delivery experience was wonderful. Technician was very good with explaining everything I needed to…read moreknow as a first time hot tub spa owner and how all the chemicals work together. Would recommend purchasing a spa from this company.

I got my hot tub about 20 years ago. Although I have not had many problems, ( maybe 3) they have…read moregiven great service at a reasonable price. This past year I needed a new pump. Even with the age of the tub they were able to get me one and get me up and running reasonably quickly. They are very professional and can get you scheduled with out you needing to be there. Great service!

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

We chose Buchmyer's to install and service our pool two years ago. We chose them because of their…read moreexcellent reputation and we made the correct choice. The pool they helped us choose is still perfect, they have upgraded us to salt water and helped us maintain our pool every step of the way. We created a problem for ourselves (muddy well water) and Buchmyer's was in touch with us daily until it was resolved. Our pool was perfect again in three days. We do our part by bringing in water for testing and they do theirs by telling us what to add and how to add it. We rely on them to open and close our pool every year. If you are building a pool, you can't go wrong with Buchmyer's!

HOLY SMOKES! They replaced the liner for my inground pool before so I called them to do a new liner…read morereplacement quote for my pool. Thought they might give me a reasonable price because I would be a repeat customer. NOPE, their quote was $5000 more than I paid before, and over $4000 more than the other 3 swimming pool companies liner replacement quotes. Erin explain their prices really increased due to COVID. (Is Covid pricing still in affect?) Do not buy a swimming pool liner replacement from BUCKmyer (emphasis on THE BUCK!) as they look to be PRICE GOUGERS! Every other swimming pool company will provide a quote to save you THOUSANDS OF DOLLARS. These guys are a bunch of pirates looking to make a chest of gold on every customer.

Built our pool. Have serviced - re did when a tree fell on it! Good guys!…read more Highly recommend

Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but…read more(it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

The staff at Yorktowne is amazing. They have done a great job maintaining our pool, providing…read morebiweekly service. When there is a problem in between maintenance, they schedule an extra visit promptly. Great experience during this first year of using them.

Good customer service and informative on average inquiries. Would highly recommend for people…read moreseeking pool as are local and stand behind their product, and will rectify issues in a timely manner

The only good experience was the salesperson, of course that was only because I was writing a 7…read morethousand dollar check. The installation crew failed miserably, they started the install then abruptly stopped during the water filling phase do to it being "too cold". The rubber liner wouldn't stretch enough while filling so it started pulling the metal walls down. So they left, and I mean dropped everything where it laid and left. Cardboard boxes left laying randomly, parts of the pool hastily piled up, bags of hard wear all over the yard, sand all over my driveway and pool deck. So I called the foreman, he was extremely dismissive of my concerns for the pool, the damaged side wall and the disarray. His statement was they'll be out "sometime" next week or the week after! Now the pool is in even worse shape due to crew not attaching all the top rails and caps correctly, so wind has pushed the walls in and most of the top rails are broken. DO NOT USE VAN DORN POOLS!!

Service department is disappointing. They have failed several times to install, service and repair…read moreour pool and pool area. Twice have they failed to have our electrical box and light switch box in the appropriate area and had to be replaced due to water damage. Pool cover continually coming off after closing by them. Lack of communication in a timely manner and having service calls to our house with a large bill without our knowledge and approval. Should I keep going?

To start fox built our pool 9 years ago. Every year either during the season or at opening the…read moreliner was out of the track. The first year the service team came out and fixed it for free. Then they started charging me every year. The excuses started coming, Idid not have it closed properly, or I did not monitor the level over the winter. I am a retired custom pool service technician of 20 plus years I know what I am doing. Full disclosure I know little about vinyl liner installation. That brings us to this season 2025, The liner was out again worse this time. I call in and spoke with a very nice lady who scheduled a service call. The technician showed up and stayed about 10 minutes or so and did nothing. I called and emailed, crickets. Called Valley Pools their technician showed up spent about a hour and the liner is fixed. STAY AWAY FROM CORPORATE POOL COMPANYS

We have had nothing but great experiences with Goodall pools for more than 20 years. This is a…read morevery reputable, honest, multi-generational family-owned business. I would 100% recommend them for any pool and spa. Jim G.

I have had nothing other than a positive experience with Goodall service technicians. They are…read morealways professional and very helpful in resolving issues. However, the billing departments is horrendous. In May-June of 2024 I had numerous mechanical issues with my pool. as one problem arose, another surfaced. In all cases, (as required by Goodall), I paid for services and parts as the repairs were made. But, it did not end with that. Over a year later (it is currently July of 2025), I continue to receive new bills....oh, we forgot this, we didn't bill for that. i received a new bill today for $179 with no explanation and no description of what it is for. Goodall was last at my house for service in October of 2024. if you are going to contract with Goodall, make sure you keeps records and notes on all conversations.