If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

They don't Open Sundays. Many of the customers who have purchased pools from this company may need…read moreparts and unfortunately are left out until Monday. They should open at least in the May of month, Sundays during the opening Season. Thats would help many.

Great staff. Great experience from beginning to end. Any questions we had they were answered right…read moreaway. Everything was explained well. We highly recommend Crystal Pools to anybody looking for a pool.

I found Dennis to be quite condescending and unhelpful. I did not have my pool completed with them…read morebut would go there for chemical supplies and accessories. It was made clear my business is not appreciated so I will travel the extra distance to Goodall.

The team at Integrity are wonderful. From Cari, who sold me our spa, to the service team that…read moremaintains it. I love our Artic Spa-- it's a top quality product. Couldn't be happier. If there's a downside it's the limited hours of the showroom. I would have bought two months sooner had I not had to leave work to go in and order.

They are the best! Fantastic service from Troy and Tom, Paige is a sweetheart getting things…read morescheduled! We would not use anywhere else!

This family owned business goes out of their way to take care of my pool and family! When my…read morehusband passed away, I had no idea how to maintain it, clean it, open or close it. My husband did all of that! Not only did they do all of those things at a reasonable rate, they patiently TAUGHT me how to do it!! There aren't enough words to express how grateful I am! Getting a pool is a lifetime commitment, and you want to make sure your investment is well taken care of! Spa & Pool Place in Willow Street will be there for every step of the way!!!

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.

I had scheduled our pool opening for June 18 (that was the earliest they had), but they never…read moreshowed up. Did not return my phone call either.

Crystal Pools seems to get badly reviewed on line. It's not fair. The people in the Lancaster Store…read moreare great. The pool open/closing scheduling system out of Elizabethtown admittedly can use some work, but the workman that have come to my home have all been knowledgeable and friendly. If people don't take care of their pools, it's going to cost money. Same as your home, car, etc.

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!