This is an update to my review. We continued to have excellent service from the contractors and…read moreproject manager. Here are pictures of our finished pool.

Just had one of the worst customer service experiences I've ever had. Walked into this store on…read moreSaturday, 05/25/24 @ 3:15PM (Memorial Day weekend) to buy a few pool supplies. As I entered, I was greeted by the manager, and he asked what I was looking for? I commented: "I thought you guys would be swamped?" (since I was the only one in the store, and it was Memorial Day weekend). One of the items I was looking for were 1-1/2" eyeball outlet fittings. Another gentleman in the store said "I'd have to bring one in". I said: "If you have one I'll know if it's right". He pointed me to a bag of multiple fittings, and said: "They're in there." Considering most of the fitting were in opaque bags, making it difficult to see what I was looking for, I asked if he could find it for me. He hesitantly looked and retrieved it in only seconds. I said: "Thank you, that was helpful." He immediately got right in my face, as if to want to fight me? I said: "Is there a problem?" The manager then walks over, and asks me to leave. To which I complied. Needless to say, I will not be back. I can see now, why the store was empty?

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

Great staff. Great experience from beginning to end. Any questions we had they were answered right…read moreaway. Everything was explained well. We highly recommend Crystal Pools to anybody looking for a pool.

I always have had excellent service here, whether I need help getting my pool clear in spring or…read morekeeping the chemicals balanced throughout the summer. In addition, I have gotten great advice when I needed to replace my pool filter and had difficulties doing it myself. My pool wasn't installed by them, unfortunately, so they do not service it (they only service pools they install). But they are always very friendly and give expert advice. Having my water tested for free and being told what it needs to balance it, is extremely helpful!

The team at Integrity are wonderful. From Cari, who sold me our spa, to the service team that…read moremaintains it. I love our Artic Spa-- it's a top quality product. Couldn't be happier. If there's a downside it's the limited hours of the showroom. I would have bought two months sooner had I not had to leave work to go in and order.

Let me start with my knowledge base of a hot tub. It is hot and holds water. We were building a new…read morehome and always wanted a spa (hot tub). I looked on the web and searched spas and Integrity came up. I read several very good reviews. I am an experienced consumer and know some reviews can be manipulated, so I proceeded with trepidation. My wife and I went down to their store front and we were met by Cari. How can one not like Cari, personable, and honest. Her knowledge base was impressive. We literally purchased a spa within 15 minutes. I knew nothing about Artic brand spas. From the installation to customer support, was nothing short of stellar. We had a minor issue in which Fred came out and fixed. He also provided me with some very important pointers and cost saving measures. He was a true professional. Artic Spas, at least in my limited search are more expensive, but worth the extra cost. They are literally like a thermos. We use ours just about every day. I use to be a pool owner, but enjoy many more months of use from my spa. Sitting in a warm bubbling tub while it is snowing is life changing. It is refreshing to find a company that stands behind their product with a knowledgable and caring staff. If you are thinking about purchasing a spa, look no further than Integrity Pools & Spas, the name speaks for itself. Lisa & Gregory Rendelman, Denver Pa

They are the best! Fantastic service from Troy and Tom, Paige is a sweetheart getting things…read morescheduled! We would not use anywhere else!

This family owned business goes out of their way to take care of my pool and family! When my…read morehusband passed away, I had no idea how to maintain it, clean it, open or close it. My husband did all of that! Not only did they do all of those things at a reasonable rate, they patiently TAUGHT me how to do it!! There aren't enough words to express how grateful I am! Getting a pool is a lifetime commitment, and you want to make sure your investment is well taken care of! Spa & Pool Place in Willow Street will be there for every step of the way!!!

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.

Crystal Pools seems to get badly reviewed on line. It's not fair. The people in the Lancaster Store…read moreare great. The pool open/closing scheduling system out of Elizabethtown admittedly can use some work, but the workman that have come to my home have all been knowledgeable and friendly. If people don't take care of their pools, it's going to cost money. Same as your home, car, etc.

Crystal Pools is an amazing place. Staff is friendly always willing to help. We purchase all our…read morechemicals from them and the quality of the products is amazing. We went to a cheaper option once and the quality is definitely not the same. We really like everything about Crystal Pools.

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

Super quick to respond and did a great job mowing the lawn for a solid price. Would definitely go…read morewith them in the future.