This is an update to my review. We continued to have excellent service from the contractors and…read moreproject manager. Here are pictures of our finished pool.

Just had one of the worst customer service experiences I've ever had. Walked into this store on…read moreSaturday, 05/25/24 @ 3:15PM (Memorial Day weekend) to buy a few pool supplies. As I entered, I was greeted by the manager, and he asked what I was looking for? I commented: "I thought you guys would be swamped?" (since I was the only one in the store, and it was Memorial Day weekend). One of the items I was looking for were 1-1/2" eyeball outlet fittings. Another gentleman in the store said "I'd have to bring one in". I said: "If you have one I'll know if it's right". He pointed me to a bag of multiple fittings, and said: "They're in there." Considering most of the fitting were in opaque bags, making it difficult to see what I was looking for, I asked if he could find it for me. He hesitantly looked and retrieved it in only seconds. I said: "Thank you, that was helpful." He immediately got right in my face, as if to want to fight me? I said: "Is there a problem?" The manager then walks over, and asks me to leave. To which I complied. Needless to say, I will not be back. I can see now, why the store was empty?

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

I had an excellent experience with Crystal Pools! Brad is great to work with and very responsive to…read moreany questions any time of the day/night/weekend. All the workers were very pleasant and professional. They did an amazing job!!!

They don't Open Sundays. Many of the customers who have purchased pools from this company may need…read moreparts and unfortunately are left out until Monday. They should open at least in the May of month, Sundays during the opening Season. Thats would help many.

I found Dennis to be quite condescending and unhelpful. I did not have my pool completed with them…read morebut would go there for chemical supplies and accessories. It was made clear my business is not appreciated so I will travel the extra distance to Goodall.

The team at Integrity are wonderful. From Cari, who sold me our spa, to the service team that…read moremaintains it. I love our Artic Spa-- it's a top quality product. Couldn't be happier. If there's a downside it's the limited hours of the showroom. I would have bought two months sooner had I not had to leave work to go in and order.

They are the best! Fantastic service from Troy and Tom, Paige is a sweetheart getting things…read morescheduled! We would not use anywhere else!

This family owned business goes out of their way to take care of my pool and family! When my…read morehusband passed away, I had no idea how to maintain it, clean it, open or close it. My husband did all of that! Not only did they do all of those things at a reasonable rate, they patiently TAUGHT me how to do it!! There aren't enough words to express how grateful I am! Getting a pool is a lifetime commitment, and you want to make sure your investment is well taken care of! Spa & Pool Place in Willow Street will be there for every step of the way!!!

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.

We bought a pool from crystal pools in e-town pa above ground 18 round…read morepaid cash went with crystal pools because they have a good reputation they installed our pool last September we didnt swim in the pool till end of may and have divits all over the bottom of the pool We didnt even make it a year so they came out on the 30th of may and said it was their fault now a manager came out and said about moles... never the less they installed a bad pool they need to replace the liner repack the sand and refill the pool with water ..I will update to let you know how this company deals with this or if we have to get a lawyer. Updates will be posted. Update 7/18/2011 Crystal pools above ground pool manager Nate sent a proposal out offering water, repacking the sand and at their decision the pool liner which we really dont like because the way the old liner stretched out on the bottom i dont see how they could reuse this and the water will be out until they repack the sand.I will update how they handle the liner to get that last star from us.Crystal Pools is a good company updates on the way.Everything handled good pool is redone.

Well, where to start...we originally stopped by and spoke with Andrew about buying a 9 person hot…read moretub. (Mechanicsburg location). We then shifted gears and decided to redo our old inground pool first, with the purchase of the $30k hot tub coming as our new oasis took shape after the pool, concrete and pergola work. Andrew came, had the discussions and took the measurements, spoke to what a great job they'd do, and said he'd have a quote to us in the next few weeks. Several months later, we have committed to a different installer (one who actually quoted our new inground pool) and will be looking for a different place to order our new hot tub from when we decide to drop $30 grand. There are for sure other option here in Carlisle. seemed like a nice enough guy but just disappears after the initial conversation (that happened when we asked deals on the hot tubs that might change after July 4th as well- never heard from him on that either before we decided to do the pool first). Not sure what the issue is, but scared us away. we are going somewhere else for both. There's $130,000 of work that Crystal pools missed out on. ‍

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

If heaven were a place on earth, I really think it might be Ollie's. I had read about Ollie's…read moreonline and knew I had to stop in, but never imagined budgeting 30 minutes would be nowhere near enough - there is so much to see and explore in the store, and everything is priced so well that you end up wanting to buy almost everything you see. The book section alone could keep you occupied for hours! What an incredible store with incredible selection and incredible prices - and amazing signs and décor all around too leaning into the Ollie's spirit.

Employees were very helpful in assisting us finding the curtains we were looking for. Checkout…read morewas very quick as there were 2 cashiers. We will shop here again.